280 Employee Benefits Jobs - Page 10

About the Department: The Human Resources business unit enables TresVista's people across departments to catalyze our clients' impact. The department is responsible for recruitment, managing compensation and benefits, maximizing employee productivity and wellbeing, reviewing performance, enhancing employee lifecycle, and other aspects that affect the firm and its people. The HR Center of Excellence (CoE) is a specialized department that possesses deep knowledge of core HR and talent practices, driving innovation and best practices to realize value through HR transformation and people strategies. As part of the HR Center of Excellence, the Compensation team leads strategic reward initiatives - steers bonus budgeting & payouts, and strategic payroll initiatives ensuring fair, competitive, and business-aligned reward practices across the organization. Roles and Responsibilities Managing conversation with prospective senior hires at pre- and post-offer stage regarding the CTC breakup, explanation of terms and conditions along with the documentation required Designing and reviewing Compensation & Benefits strategies for the organization Managing the annual compensation and review process for all employees which includes processing promotions, increments, and yearly bonus payouts Creating models to forecast the team costs basis the HoDs requirements, while also maintaining and updating them regularly Providing specialty reporting and data analysis as and when required by building excel models Staying abreast of market trends to ensure the industrys best compensation policies and procedures are implemented within the firm Conducting market analysis to conduct salary benchmarking through primary and secondary research Developing and reviewing the rewards and incentives program to ensure employee retention Prerequisites: Strong business and HR acumen, including strong problem-solving skills, and critical thinking Commitment and ownership Strong analytical ability & attention to detail Excellent communication and presentation skills Good time management and multi-tasking skills Team management and project management Command over MS Office tools like Excel, Word, PowerPoint, and Outlook Experience: Graduate in any discipline with 3-5 years or MBA in HR/Finance with 2+ years of relevant experience Education: Any Graduate/MBA in HR (preferred) Compensation: The compensation structure will be as per industry standard

Location: Bangalore (Travel Required) About goSTOPS goSTOPS is a vibrant chain of backpacker hostels with 30 properties across India. We create unique and memorable stays for young travelers and backpackers, fostering a strong sense of community and inclusivity. At goSTOPS, we believe that our employees are the backbone of our brand, and we are committed to their well-being and development. Role Summary: We are looking for a proactive and empathetic Human Resource Welfare Executive to join our growing team. This role is essential in ensuring employee well-being across our locations by driving engagement, resolving HR-related concerns, managing employee benefits (including food and accommodation), and ensuring compliance with HR policies and labour laws. This position requires frequent travel to our hostel properties across the region. Key Responsibilities: Employee Welfare: Serve as the go-to person for employee welfare at all properties. Address concerns promptly and ensure a supportive, inclusive work environment. Employee Engagement: Develop and implement engagement activities that promote employee satisfaction and strengthen workplace culture. Employee Query Resolution: Respond to employee queries and concerns related to HR policies, compensation, schedules, and working conditions. Policy Implementation & Compliance: Ensure consistent application of company HR policies and promote awareness among property teams. Employee Benefits Oversight: Ensure that all employee benefits, including insurance, leave entitlements, and food and accommodation facilities, are provided accurately and fairly. Regularly check that food and accommodation standards meet internal guidelines and employee expectations. Coordinate with property managers to resolve any issues related to the delivery of these benefits. HR Audits: Conduct periodic HR and welfare audits at each property to verify compliance with employee benefits (especially food and accommodation), documentation, and policy adherence. Prepare audit reports and ensure follow-up on any non-compliance or gaps identified. On-Site Visits: Travel to goSTOPS hostels for employee check-ins, welfare inspections, engagement activities, and training. Reporting: Maintain detailed records and reports on employee welfare issues, engagement efforts, audits, and benefit tracking. Required Skills & Qualifications: Bachelor's degree in Human Resources, Social Work, Psychology, or related field. 1-3 years of HR experience, preferably in hospitality or multi-location businesses. Solid understanding of employee welfare practices, HR policies, and benefit structures. Strong communication, conflict resolution, and organizational skills. Detail-oriented with a practical understanding of audits and compliance. Willingness to travel Why Join Us? Be part of a growing hospitality brand where people and culture are top priorities. Travel across India to unique hostel locations while making a tangible impact on team satisfaction.

NUTRIS CROP SOLUTIONS INDIA PVT.LTD is looking for EXECUTIVE- HR to join our dynamic team and embark on a rewarding career journey. Maintain personnel records, including updating employee information and processing new hires, terminations, and other changes. Schedule interviews and assist with the recruitment and selection process, including posting job openings, screening resumes, and conducting initial interviews. Assist with employee benefits administration, including enrolling employees in benefits plans and answering questions about benefits coverage. Respond to employee inquiries and provide information on company policies and procedures. Process payroll, including ensuring that employee hours are accurately recorded and calculating payroll deductions. Prepare and maintain various HR reports, such as headcount reports and employee turnover reports. Strong organizational and administrative skills, with the ability to manage multiple tasks and deadlines. Excellent communication and interpersonal skills, and be able to build relationships with employees and other stakeholders. Familiarity with Microsoft Office and other productivity tools.

NUTRIS CROP SOLUTIONS INDIA PVT.LTD is looking for ASSISTANT - HR (PA) to join our dynamic team and embark on a rewarding career journey. Maintain personnel records, including updating employee information and processing new hires, terminations, and other changes. Schedule interviews and assist with the recruitment and selection process, including posting job openings, screening resumes, and conducting initial interviews. Assist with employee benefits administration, including enrolling employees in benefits plans and answering questions about benefits coverage. Respond to employee inquiries and provide information on company policies and procedures. Process payroll, including ensuring that employee hours are accurately recorded and calculating payroll deductions. Prepare and maintain various HR reports, such as headcount reports and employee turnover reports. Strong organizational and administrative skills, with the ability to manage multiple tasks and deadlines. Excellent communication and interpersonal skills, and be able to build relationships with employees and other stakeholders. Familiarity with Microsoft Office and other productivity tools.

NUTRIS CROP SOLUTIONS INDIA PVT.LTD is looking for MANAGER -HR & ADMIN to join our dynamic team and embark on a rewarding career journey. Responsibilities related to human resources and administrative tasks. Responsible for recruiting and hiring employees, managing employee benefits and payroll, maintaining personnel records, ensuring compliance with labor laws and regulations. Coordinating employee training and development programs and overseeing office operations such as facilities management and procurement. Strong organizational and communication skills.

Compensation - Compensation & Benefits Administration Role JD: As a core member of the Compensation team, you will be responsible for delivering HR service support to the HR community, business managers, and employees. Reporting to the Team Lead, you will provide high-level support for internal customers, ensuring accurate and timely processing of information for all stakeholders. Your Responsibilities: Work across geographies and different regulatory environments. Analyse and understand complex problems and their resulting dependencies. Exhibit excellent attention to detail, time management, and multitasking skills. To manage the compensation operation processes like Annual Salary Review, Scorecard, Short Term Incentives (Annal Incentive Plan, Sales Incentive Plan), Long Term Incentives etc process for all ensuring accuracy, timely execution. This includes all compensation related reporting as required including and not limited to one process / region Monitor compensation-related data in Workday, including salary and annual processes (ASR, STI, etc), ensuring all supporting documentation is in place. To manage the regional and global employee benefits for employees. Vendor management for employee benefits, coordinating and procuring services timely. Support on day-to-day standard and any ad-hoc workday reports related to compensation to global and regional stakeholders. Manage employee data accurately from compensation perceptive in workday, to ensure accuracy of inputs to all upstream and downstream systems. Oversee time-sensitive procedures and ensure that data, such as salary and one-time payments, is validated for data quality and accuracy. Create and adhere to SOPs and WIs defined for each process. Identify process deficiencies/ area of opportunities, perform initial root cause analysis to support continuous improvements. Capture Compensation-related activities and record employee queries in organization ticketing tool(ServiceNow), ownership of the complete process flow from data validation, calculation until payouts are processed. Ensure execution and delivery of compensation services according to defined Service Level Agreements (SLAs) such as TAT, quality, and Customer Satisfaction (C-SAT). Extract reports for internal data quality through ad-hoc queries or customized transactions Demonstrate willingness to learn and implement new learning in an innovative manner to support enhancement and efficient operations. Live Hitachi Energy core values of safety and integrity, taking responsibility for your actions while caring for your colleagues and the business. Your background Master’s degree in any stream At least 5+ years of experience in HR Shared Services in a global organization. Proven experience in compensation related activities not limited to annual salary review, short term incentives, long term incentives is a must. Prior experience in managing global benefits is an added advantage Proficiency in MS Office (Excel, PowerPoint, PowerBI, PowerApps etc) Excellent written and verbal communication Strong stakeholder management and presentation skills. Manage and deliver multiple projects on time and work with cross functional teams across varied time zones. A collaborative, solutions-oriented approach, strong analytical skills and a proactive way of working to serve. Flexible to work in shifts, with high performance teams and ability to work in a fast-paced, multi-tasking, high transaction team environment.

Key Responsibilities: Design, manage, and continuously improve employee benefit programs to align with best-in-industry practices, ensuring they are competitive, cost-effective, and compliant with statutory norms. Oversee administration of statutory and non-statutory benefits such as Provident Fund, ESIC, Gratuity, Superannuation, Group Health Insurance, Group Term Life and Personal Accident Insurance, and wellness Programs. Evaluate market trends and benchmarking data to enhance the organisations benefits portfolio and drive employee satisfaction and retention. Manage vendor relationships, including negotiation, SLAs, renewal, and issue resolution. Support monthly payroll processing through coordination of benefit-related inputs and ensure compliance with statutory deductions and filings (PF, ESI, PT, LWF, TDS, etc.) Conduct employee awareness campaigns on available benefits, wellness initiatives, and financial security options. Maintain accurate benefits-related data and ensure timely reporting, audit support, and MIS preparation. Contribution to policy development and system improvements related to compensation and benefits. Qualifications & Experience: MBA/PGDM in HR. 5 – 8 years of progressive HR experience with a strong focus on employee benefits and payroll operations. Proven experience in managing benefit programs that are aligned with industry-leading standards. Familiar with Indian labour laws and regulatory requirements. Proficiency in HRMS/Payroll systems, MS Excel (advanced formulas, pivot tables, dashboards), and PowerPoint for reporting and presentations. Strong stakeholder management, communication, and analytical skills.

Develop and execute HR strategies and programs that align with the organization's business objectives and support organizational growth, employee engagement, and talent retention. Oversee the recruitment process, including job postings, candidate screening, interviews, and selection. Design and implement talent management programs, including leadership development, succession planning, and high-potential identification. Act as a point of contact for employee concerns, providing guidance and support on HR policies and procedures. Mediate and resolve conflicts, ensuring a positive and respectful work environment. Conduct regular employee feedback sessions to gauge satisfaction and identify areas for improvement. Coordinate, implement and manage performance appraisal systems to provide constructive feedback and facilitate employee growth; set performance goals, conduct evaluations, and create individual development plans. Identify training needs, and coordinate the development and delivery of relevant training programs to foster skill development and career advancement. Ensure compliance with compensation guidelines, conduct regular salary reviews, and manage bonus structures. Coordinate and assist the admin team with employee benefits, travel policies, reimbursements, bonuses, security deposits etc. Utilize and build HR analytics to provide insights and recommendations to inform business decisions. Build and maintain relationships with industry associations, HR thought leaders, and external partners to stay informed about best practices and trends.

Hi, We are hiring for the Leading ITES Company for Team Lead - Australian Payroll Profile. Job Description : Process Management: Reviewing and approving payroll data for accuracy and completeness. Ensuring compliance with all applicable payroll laws and regulations. Resolving discrepancies and errors in payroll processing. Ensuring accurate and timely filing of tax returns and other relevant documents. Identifying and implementing process improvements to enhance efficiency and accuracy. Customer stakeholder management and adherence to monthly business review. Team Management: Supervising and mentoring team members, providing guidance and support. Motivating and developing team skills to enhance performance and efficiency. Ensuring team members meet deadlines and service level expectations. Qualification : Educational qualification -Bachelor of Commerce Accounts Stream Excellent communication skills both verbal and written Good to have skills : Attention to details Logical ability Communication skills Customer management Time management Team Management Flexible in any shift Key Skills : Total Experience 5 to 9 years Australian Payroll expert Knowledge of standard ERP To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) >To Apply for above Job Role ( Kolkata) Type : Job Code # 538

Hi, We are hiring for the Leading ITES Company for Team Lead - Australian Payroll Profile. Job Description : Process Management: Reviewing and approving payroll data for accuracy and completeness. Ensuring compliance with all applicable payroll laws and regulations. Resolving discrepancies and errors in payroll processing. Ensuring accurate and timely filing of tax returns and other relevant documents. Identifying and implementing process improvements to enhance efficiency and accuracy. Customer stakeholder management and adherence to monthly business review. Team Management: Supervising and mentoring team members, providing guidance and support. Motivating and developing team skills to enhance performance and efficiency. Ensuring team members meet deadlines and service level expectations. Qualification : Educational qualification -Bachelor of Commerce Accounts Stream Excellent communication skills both verbal and written Good to have skills : Attention to details Logical ability Communication skills Customer management Time management Team Management Flexible in any shift Key Skills : Total Experience 5 to 9 years Australian Payroll expert Knowledge of standard ERP To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: Click on Start option to Apply and fill the details Select the location as Other ( to get multiple location option ) To Apply for above Job Role ( Kolkata) Type : Job Code # 538

Servicing & Retention - Group Business/Corporate Sales - Insurance/BFSI - 10+ Years - Gurgaon Retention role plays a key role in Group Business. It focuses on maintaining relationships with existing clients, ensuring they continue their policies and providing them seamless service experience by coordinating with various teams in the organisation. This role is crucial for the profitability and sustainability, as retaining existing customers is very important and typically costs less than acquiring new ones. Location - Gurgaon Your Future Employer : A great leader in Group Business Segment. Responsibilities: Maintaining regular engagement with policyholders to build strong relationships, ensure customer satisfaction, and proactively address concerns, inquiries, or complaints to foster long-term loyalty. Monitoring upcoming policy expirations and initiate timely outreach to clients to encourage renewals, ensuring continuous coverage and minimizing lapses through proactive follow-up and personalized support. Identifying and act on opportunities to recommend additional or upgraded insurance productssuch as NPS, Gratuity, Annuities, or adding TI, CI, and ADB Ridersbased on clients evolving needs and life stages. Collecting and analyzing customer feedback to drive service improvements and address recurring issues, serving as a liaison between clients and internal departments to ensure quick and effective resolution of concerns. Requirements: A graduate with over 10 years of hands-on experience in the insurance industry, with a strong background in client servicing and retention. Excellent verbal and written communication skills, with proficiency in MS Excel and PowerPoint for data handling, reporting, and client presentations. Strong analytical mindset and negotiation skills, enabling effective problem-solving and value-driven client interactions. Highly punctual and service-oriented, with the ability to meet strict TATs through seamless coordination across departments to deliver on client commitments and enhance retention. What's in it for you An opportunity to grow your career in a stable insurance organization while enhancing your skills, driving client satisfaction, and gaining recognition for impactful work. Reach us: If you feel this opportunity is well aligned with your career progression plans, please feel free to reach out to me with your updated profile at megha.rajput@crescendogroup.in Keywords: GTL, Group Business, Corporate sales, Institutional Sales, Client Servicing, Crescendo Global

Designation: Senior Analyst GHRSS Working Hours: US Shift- 6 PM to 2:45 AM Cab facilities will be provided only within 24Km from the office radius. Hybrid Model: 1 week WFO and 3 weeks WFH Subject to Business requirements Work Location: Viman Nagar, Pune Department/Project : GSC - HRSS Reporting to : Team Manager -HRSS Supervises : Functional Coaching New Recruits ******************************************************************************************* *IMMEDIATE JOINERS ALERT!* We're looking for candidates who can *join immediately*. If you're available, please *send your CV via WhatsApp only* to: *9152808909* Along with your CV, kindly share a short *video profile* talking about your experience. Please note: * No calls * will be entertained. ******************************************************************************************* Objective / Purpose of duty: To effectively handle daily volumes ensuring team meets agreed service level agreements. Interactions with on-shore counter parts Main responsibilities: Handling complete New hires , Resignations and Data Management processes for North America and UK Tier 1 Payroll Support Employee benefit administration for USA and UK / APAC Regions Handling Employee referencing for North America and UK / APAC Regions Handling Employee referencing for North America and UK / APAC Regions Employee leave administration for North America and UK / APAC Regions Handling Employee referencing for North America and UK / APAC Regions Employee profile management: Trouble shoot queries related to login/ access roles/passwords Vendor management and Invoice Processing USA and UK / APAC Regions Documentation: Process maps, KPI, SLAs and dashboards based on clients expectation and internal requirements Compliance: Ensuring local and compliances of supporting countries are adhered Participation in internal and external audits Proactively suggesting process improvement ideas and initiate changes due to change in regulatory requirement or change in technology Supporting responsibilities: Knowledge of ERPs Must possess strong knowledge on US and UK regulatory/statutory requirements, Employee benefits and labor laws Prior HR transition experience Maintaining trackers Performing regular RCAs Adherence and regular revival of HRSS SOPs Qualification : Graduation and PG in HR will be a added advantage Experience: Relevant experience of 3 to 4 years and should have at least worked for North America or UK / APAC Regions Knowledge , skills, and abilities required: COMPUTERSKILLS: MS-Office, ERP, Reporting OTHERSOFT SKILLS: Very Good Written &Verbal communication skills Good inter personal skills Should be able to adapt quickly Stake holder Management

Importance of Compensation and Benefits: Attracting and Retaining Talent: Attractive compensation and benefits packages are essential for attracting and keeping skilled employees. Employee Motivation:

- We are looking for a skilled and dynamic Senior HR Manager with excellent English communication skills to join our team. - This role involves driving HR strategies, managing employee relations, and ensuring the smooth execution of HR functions in alignment with the organization's goals. - The ideal candidate should have at least 7 years of HR experience and be available for immediate joining. Roles and Responsibilities: - Develop and implement HR strategies aligned with overall business objectives. - Bridge management and employee relations by addressing grievances and resolving issues. - Manage the end-to-end recruitment and selection process. - Oversee payroll and employee benefits administration. - Conduct performance management activities and provide constructive feedback. - Support business growth by fostering employee engagement, motivation, and retention. - Develop and monitor HR systems, strategies, and procedures across the organization. - Nurture a positive and productive working environment. - Maintain compensation plans and benefits programs. - Assess organizational training needs and manage training programs. - Generate HR reports and metrics to support decision-making. Skills and Qualifications Required: - Bachelor's Degree or MBA in Human Resources or a related field. - Minimum of 7 years of HR experience. - Excellent English communication skills (verbal and written). - Strong interpersonal and organizational skills. - Proficiency in HR metrics and tools. - Ability to handle employee relations and resolve conflicts effectively Apply Save Save Pro Insights

About The Role : Tele Sales & Customer Support - 1 - 2 Years' Experience- Work from Office - HaystackAnalytics is looking for a dedicated and hardworking graduate as a Tele caller to join our Relationship Management team. Your main goal is to boost our sales by reaching out to the existing customers as well as potential customers. The candidate must be willing to work outside their safe zones, dealing with the fast-paced nature of start-ups and working with people in an amicable way. In addition to being an excellent communicator, the candidate should have excellent multitasking and organizational abilities. Responsibilities : 1. Answering phones and explaining the product and services offered by the company.2. Contacting existing customers as well as prospective customers using scripts.3. Obtaining customer information and other relevant data.4. Resolving queries and issues related to the products and services.5. Making recordings of all the sales phone calls and sales deals.6. Taking and processing product orders in a professional manner.7. Maintaining the database of the customers on a regular basis.8. Connect with the end customer and resolve their concerns 9. Confirm whether all reports are being released on time internally and from partner labs Skill : - Work experience as a Tele caller, Telemarketer, or a similar role in the Sales Department.- Professional certification in sales and marketing will be an advantage.- Great interpersonal skills.- Exceptional oral and written communication skills.- Strong organizational skills.- Ability to work in a team or individually as and when required.- Ability to manage and handle multiple tasks.- Outstanding problem-solving skills. - Exceptional attention to detail.- Hard-working individual.- Good time management abilities.- Strong decision-making skills.- Ability to tolerate stress and pressure. Requirement : - Unlock Your Potential Employee Benefits : 1. Comprehensive Insurance Coverage : - Health insurance for a worry-free well-being. 2. Lucrative Incentives : - Performance-based bonuses and incentives to reward your hard work. 3. Professional Development Opportunities : - Ongoing training and growth programs to enhance your skills and career. 4. Supportive Work Environment : - A positive workplace culture that values collaboration and innovation.- We look forward to reviewing your application. - "You are required to have your own laptop." This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

HR Head Urgent Requirement for a Management consulting firm in Hyderabad About The Role : - Creating and implementing HR strategies aligned with the organization's overall goals and objectives. - Providing strategic HR guidance to the Senior Management. - Overseeing the recruitment process, ensuring the organization attracts and hires top talent. Managing onboarding processes for new employees. - Developing training programs to enhance employee skills and knowledge. - Implementing performance appraisal systems and strategies to optimize workforce productivity. - Identifying and grooming high-potential employees for future leadership positions. - Managing relationships between employees and employers, handling conflicts, and ensuring a positive work environment. - Fostering and promoting a positive organizational culture that aligns with the company's values and goals. - Developing and managing competitive compensation and benefits packages to attract and retain top talent - Overseeing employee benefits programs, including health insurance, retirement plans, and other perks. - HR policies and practices comply with local, national, and international labor laws and regulations. - Promoting ethical behavior and ensuring HR processes are conducted with integrity. - Responsible to drive Learning as a culture. Engage and monitor the implementation plan of L&D. Qualifications: - MBA/equivalent degree in HR - 12+ years experience in Human Resources - Strong recruiting and demonstrated ability to improve talent acquisition strategies - Demonstrated expertise in training managers and employees - Strong organizational, critical thinking and communications skills - Attention to detail and good judgement Apply Save Save Pro Insights

Head-Business Development and Implementation-UPI at PhonePe LocationBangalore Culture At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us! Be part of one of the fastest growing businesses within PhonePe and contribute towards PhonePes mission to provide best payments experience to millions of users across the country. As part of the Payments team, the candidate will get exposure to multiple categories at PhonePe and will need to develop cross-functional understanding to drive growth in customers and revenue for PhonePe. The role is fit for someone with strong business intuition, first principles thinking stakeholder management skills and the ability to understand complex systems. Job overview Lead implementation and business development for all UPI related products for the PhonePe consumer app Fully own and grow the relationship with the Payment Network(NPCI), Bank Partners and any third party involved in building out UPI products on PhonePe. Work to align best in class product constructs, commercials and legal terms Ideate to help design population scale Product Constructs and Go To Market plans for their line of business Relentlessly drive implementation of agreed approaches to deliver projects and features on time Liaise with Product, Tech, Legal, Compliance and Business Finance management to close agreements and deliver products Design and create clear frameworks for product, feature and/or partner selection and present updates to Sr Management. Ability to manage and take a balanced view on complex product level compliances across UPI products Have the capability to be able to present and align top management on metrics, plans and ideas Ability to define and execute on all the above plus operating plans independently while being able to manage a medium sized team Preferred background and qualifications 6-10 years of experience in the payments domain, preferably at growing startups or banks Understanding of or exposure to UPI from a product or business perspective PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe . PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

RoleAdvisor TitleAdvisor, Customer experience LocationBangalore Reporting toAssistant Manager, Customer experience About Phonepe : PhonePe is Indias leading digital payments platform with over 280 million registered users. Using PhonePe, users can send and receive money, recharge mobile, DTH, data cards, pay at stores, make utility payments, buy gold, and make investments. PhonePe went live for customers in August 2016 and was the first non-banking UPI app and offered money transfer to individuals and merchants, recharges and bill payments to begin with. In 2017, PhonePe forayed into financial services with the launch of digital gold, providing users with a safe and convenient option to buy 24-karat gold securely on its platform. PhonePe has since launched Mutual Funds and Insurance products like tax-saving funds, liquid funds, international travel insurance, Corona Care, a dedicated insurance product for the COVID-19 pandemic among others. About Customer Experience Function : At PhonePe, the customer experience team takes full ownership of customers problems and strives to provide quick and meaningful resolution. They are the ones bettering our product everyday with real time insights and customer feedback. Function Summary: The PhonePe Customer Experience Operations team is focused on addressing problems that our customers encounter while using PhonePe. As part of the team, you will look to understand customer issues better and improve customer experience by working with other internal teams to improve solutions that we can offer. Customer Experience Operations offers an ever changing landscape of varied challenges as every customer conversation is different. This offers us an opportunity to develop and challenge ourselves as we move ahead in our careers Role Responsibilities: Act with integrity & think customer-first in every interaction Handle PhonePe account and transaction related queries Ability to flex between phone & data channels Follow specified process guidelines to bring about resolution Build customer trust through their interaction Ability to meet hourly & daily productivity goals Leverage internal processes and resources to drive resolution Escalate appropriately taking support from relevant teams to resolve customer issues Recommend process improvements Engage & Educate customers so theyre able to leverage PhonePe to the fullestExperience, Skills, Qualifications: Have excellent written and verbal communications Have good learnability Be an active listener and deal well with objection Have strong customer orientation and ability to adapt/respond to different scenarios Be a team player, flexible and open to feedback Ability to multitask, prioritize, and manage time effectively Should be able to speak in English and Hindi Graduation (10+2+3) is Mandatory Multilingual skills (spoken + written) in South Indian languages are preferred PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

Building for Scale, Rapid Iterative Development, and Customer-centric Product Thinking at each step define every day for a developer at PhonePe. Though we engineer for a 550 million+ strong user base, we code with every individual user in mind. While we are quick to adopt the latest in Engineering, we care utmost for security, stability, and automation. Apply if you want to experience the best combination of passionate application development and product-driven thinking. Key Responsibilities: Plan and implement the company's talent acquisition strategy. Uses project management disciplines to define the value and purpose of the objective, the stakeholders, deliverables, and milestones. Works with stakeholders during the year to ensure successful execution. Prepares and manages the communication strategy that explains the purpose behind each program or project and manages an engagement program to drive successful implementation. Develop the companys policy for talent benchmarking, talent assessment, and interviewing Partner with business leaders/hiring managers to understand the business and hiring needs. Develop a sourcing strategy in partnership with your hiring managers through market insights to enable talent decisions. Influence candidates & business stakeholders through your understanding of the organization. Manage the end-to-end recruitment process. Design and manage recruitment and selection processes to ensure the best candidate experience. Perform analysis of organizational development and anticipate future employment needs Represent the company internally and externally at events with a goal of networking and relationship building with potential candidate communities Manage respective candidate pools to ensure qualified candidates remain engaged in current or future opportunities. Generate monthly updates for the companys leadership about upcoming talent acquisition initiatives Proactively seek market intelligence to gain a competitive advantage in attraction, assessment, and sourcing methodologies Suggest new ideas for improving talent acquisition activities. Research talent acquisition trends in the industry Job requirements and qualifications Previous working experience, preferably as a Recruiter /Talent Acquisition Specialist for 3-7 years. Post Graduate degree in Human Resources or a similar relevant field Have prior experience in hiring candidates for the technology function and have a good understanding of Tech market mapping. Excellent understanding of the full cycle recruitment process Hands-on experience with an Application tracking system Impactful communications and interpersonal skills Excellent organizational and time management skills Ability to multitask and prioritize daily workload Creative thinker and proactive problem solver. A positive, can-do attitude. PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

Challenges Building for Scale, Rapid Iterative Development and Customer-centric Product Thinking at each step defines every day for a developer at PhonePe. Though we engineer for a 50million+ strong user base, we code with every individual user in mind. While we are quick to adopt the latest in Engineering, we care utmost for security, stability, and automation. Apply if you want to experience the best combination of passionate application development and product-driven thinking. Roles & Responsibilities Managing accounts during integration Working with Products, Tech team and understand different product flow Attending meetings/con calls with Merchant's Tech/Business team Understanding Merchant's flow, requirements and suggesting the solution to them Researching, diagnosing, troubleshooting and identifying solutions to resolve the merchant integration Issue. Taking ownership of customer/merchant issues reported and seeing problems through to resolution Ask merchant the targeted questions to quickly understand the root of the problem Understanding Tech issues involved in integration & Providing resolution Automate the process to solve the merchant integration issue and merchant requirements Skillset required Hands-on experience with Windows/Linux/Mac OS environments. Python and SQL - Required for this role Knowledge of any programming language (Ex- PHP, JAVA, ASP.Net), platforms (Android, iOS). Ability to diagnose and troubleshoot basic technical issues and to provide step-by-step technical help Familiarity with remote desktop applications Excellent problem-solving, communication skills Good understanding of IT terminologies and concepts Job Location Bangalore Experience 2 to 5 years PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

About Pincode: Pincode is a shopping app that offers a revolutionary new approach to e-commerce. Pincode places the local stores and sellers at the forefront of the digital shopping growth story. With Pincode, every Indian shopkeeper, regardless of their location, is digitally empowered to tap into the vast potential of e-commerce, creating unprecedented opportunities for growth, while driving innovation at scale. Summary: The role will entail developing in-depth understanding of Growth of different industry verticals - F&B / Hospitality / FMCG / FMCD / Healthcare & Wellness / Lifestyle. The incumbent will be responsible for adding new merchants to our network and growing them. This is an On-field role. Responsibilities: Merchant Acquisition: Growth Executive (GE) is expected to onboard new merchants in the geography allocated to the incumbent. The spectrum of merchants that can be onboarded is vast. The GE must use her/his acumen and understanding of the Indian retail ecosystem to come up with holistic solutions for the key accounts. Account Management Onboarding merchants on the platform is the first stage of a long-term relationship between Pincode and the account. The strength of these relationships, combined with our technology based solutions, will eventually determine the success in each market when the revenue numbers will be evaluated. GE's task is to develop such a deep understanding and hold over each account that any competitor finds it an uphill task to even enter the account. Map Competition: To be able to take timely action, it is imperative that we monitor the market and be informed of competitions activity in key accounts. This will ensure that appropriate response strategies are being formulated and implemented. The GE must keep a close watch on competition, share best practices internally and ensure that Pincode always stays one step ahead in the market. Revenue Generation GE is responsible for generating revenue from existing/new accounts. Prior revenue experience will be preferred. Requirements: Proven working experience of 1-3 years in sales/business development Excellence communication and influencing skills Strong ethics and discretion while dealing with customers Drive for result, able to demonstrate/quantify success relative to established targets and metrics Strong bias for action, problem solving and ownership Ability to develop strong relationships with stakeholders and be a team player Exposure to the start up environment is an added advantage. PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

About Pincode: Pincode is Indias first-of-its-kind local commerce app, revolutionising how local retailers connect with customers. It is built with the vision of empowering neighborhood stores, kiranas, and supermarkets. Pincode bridges the gap between traditional retail and modern e-commerce while preserving the charm of trusted, personalized service. Overview: Product Consultant would act as a Primary stakeholder for the merchants where ERP is implemented. You would be responsible for smooth implementation of the POS systems at the merchant, solving the dynamic queries related to feature developments and existing configurations. You should be dynamic in your approach and should be able to scale up the account management of the clients and would also be working closely with the business team in identifying bugs, building features to overcome it. Role: This role is individual in nature and requires good knowledge about the POS Business/System Knowledge and should be able to solve technical queries/problems. 1. Implementation of ERP - Product consultant would be responsible for smooth implementation of POS at the new merchants, helping them understand the features/benefits and migration from the previous POS System. 2. Account Management - Product consultant should own the merchants of his dedicated region and should be willing to travel to the merchants site to solve/understand his issues in using the System. 3. Development of Feature/Developments - You should be proactive in your approach in providing the alternatives to the issues or assisting the Product team in coordinating the required features/developments. 4. Coordination with Internal Stakeholders - ERP Manager should efficiently coordinate with internal stakeholders in getting new features executed, training internal teams, solving ambiguous queries by the business teams. Duties and Responsibilities: 1. Owning Account Management of the dedicated Region. 2. Efficient Implementation of ERP systems at the Merchant. 3. Solving Internal Stakeholders Issues/Training the team. 4. Solving Clients Requirements/Identifying feature requirements. 5. Working with the Product, Tech and Ops team in getting new developments executed. Eligibility Criteria: Experience of working with POS companies preferably Retail POS. Minimum 1-2 years of relevant work experience. Candidates with Engineering background would be preferred however not mandatory. PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

About Pincode: Pincode is a shopping app that offers a revolutionary new approach to e-commerce. Pincode places the local stores and sellers at the forefront of the digital shopping growth story. With Pincode, every Indian shopkeeper, regardless of their location, is digitally empowered to tap into the vast potential of e-commerce, creating unprecedented opportunities for growth, while driving innovation at scale. Summary: The role will entail developing in-depth understanding of Growth of different industry verticals - F&B / Hospitality / FMCG / FMCD / Healthcare & Wellness / Lifestyle. The incumbent will be responsible for adding new merchants to our network and growing them. This is an On-field role. Responsibilities: Merchant Acquisition: Growth Executive (GE) is expected to onboard new merchants in the geography allocated to the incumbent. The spectrum of merchants that can be onboarded is vast. The GE must use her/his acumen and understanding of the Indian retail ecosystem to come up with holistic solutions for the key accounts. Account Management Onboarding merchants on the platform is the first stage of a long-term relationship between Pincode and the account. The strength of these relationships, combined with our technology based solutions, will eventually determine the success in each market when the revenue numbers will be evaluated. GE's task is to develop such a deep understanding and hold over each account that any competitor finds it an uphill task to even enter the account. Map Competition: To be able to take timely action, it is imperative that we monitor the market and be informed of competitions activity in key accounts. This will ensure that appropriate response strategies are being formulated and implemented. The GE must keep a close watch on competition, share best practices internally and ensure that Pincode always stays one step ahead in the market. Revenue Generation GE is responsible for generating revenue from existing/new accounts. Prior revenue experience will be preferred. Requirements: Proven working experience of 1-3 years in sales/business development Excellence communication and influencing skills Strong ethics and discretion while dealing with customers Drive for result, able to demonstrate/quantify success relative to established targets and metrics Strong bias for action, problem solving and ownership Ability to develop strong relationships with stakeholders and be a team player Exposure to the start up environment is an added advantage. PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

Job Responsibilities: PhonePe is looking for HR Specialist to partner with the Sales Team in driving business priorities Identify workforce requirements through liaison with regional sales managers and ensure that requirements are in sync with annual operating plan. Work on identifying different avenues for sourcing of right talent Review profiles, interview candidates and roll out offers with business leader to ensure adherence to budgets and to attract right talent in the organization He/she will be responsible to onboard and manage workforce across multiple levels in sales Partner with regional sales managers to deliver on business targets (revenue, growth, etc.) by providing HR solutions Maintain strong individual connect and regular touch points with all employees from the assigned business groups Tracking the productivity of the sales manpower on monthly basis and preparing reports on the same Solve for front-line attrition by doing attrition analysis and taking corrective action Address grievances raised by employees from the assigned business groups, and work with all stakeholders to ensure fair resolution of the issue Ensuring proactive employee communication on process and policies. Conduct exit interviews for all employees and analyze exit interview data Requirements: MBA - HR from reputed campus with proven working experience of 1-2 years in HR generalist or Talent Acquisition Exposure to the start-up environment is an added advantage. Strong business acumen & understanding of the business Drive for impact, able to demonstrate/quantify success relative to established targets and metrics Strong ethics and discretion to deal with confidential information PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

About Pincode: Pincode is a shopping app that offers a revolutionary new approach to e-commerce. Pincode places the local stores and sellers at the forefront of the digital shopping growth story. With Pincode, every Indian shopkeeper, regardless of their location, is digitally empowered to tap into the vast potential of e-commerce, creating unprecedented opportunities for growth, while driving innovation at scale. Summary: The role will entail developing in-depth understanding of Growth of different industry verticals - F&B / Hospitality / FMCG / FMCD / Healthcare & Wellness / Lifestyle. The incumbent will be responsible for adding new merchants to our network and growing them. This is an On-field role. Responsibilities: Merchant Acquisition: Growth Executive (GE) is expected to onboard new merchants in the geography allocated to the incumbent. The spectrum of merchants that can be onboarded is vast. The GE must use her/his acumen and understanding of the Indian retail ecosystem to come up with holistic solutions for the key accounts. Account Management Onboarding merchants on the platform is the first stage of a long-term relationship between Pincode and the account. The strength of these relationships, combined with our technology based solutions, will eventually determine the success in each market when the revenue numbers will be evaluated. GE's task is to develop such a deep understanding and hold over each account that any competitor finds it an uphill task to even enter the account. Map Competition: To be able to take timely action, it is imperative that we monitor the market and be informed of competitions activity in key accounts. This will ensure that appropriate response strategies are being formulated and implemented. The GE must keep a close watch on competition, share best practices internally and ensure that Pincode always stays one step ahead in the market. Revenue Generation GE is responsible for generating revenue from existing/new accounts. Prior revenue experience will be preferred. Requirements: Proven working experience of 1-3 years in sales/business development Excellence communication and influencing skills Strong ethics and discretion while dealing with customers Drive for result, able to demonstrate/quantify success relative to established targets and metrics Strong bias for action, problem solving and ownership Ability to develop strong relationships with stakeholders and be a team player Exposure to the start up environment is an added advantage. PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy