Ecommerce Manager

Job Description:

E-commerce Manager

Company: Lal Sweets Pvt. Ltd.

Location: Bangalore

Experience: 3–5 Years

Industry Preference : FMCG / Food Retail

About the Role-

We are looking for a dynamic and detail-oriented E-commerce Executive to manage and grow our online sales channels. The ideal candidate must have hands-on experience handling Dark Stores, QSR operations, online aggregators, and various e-commerce platforms. This role requires strong coordination, operational excellence, and analytical skills to ensure smooth day-to-day online operations and exceptional customer experience.

Key Responsibilities-

Platform & Store Management -

● Manage online listings, pricing, inventory sync, and product visibility across platforms like Swiggy, Zomato, Amazon,Flipkart, etc.

● Maintain and monitor Dark Store operations to ensure order accuracy and timely dispatch.

● Ensure product availability, stock accuracy, daily menu updates, and category management. 

Order & Operations Management

● Monitor real-time orders, resolve issues, and ensure seamless order processing.

● Coordinate with production, warehouse, and dispatch teams for smooth fulfillment.

● Manage packaging standards, order SLAs, and reduce cancellations or rejections.

Sales & Growth

● Track daily, weekly, and monthly sales performance across all online channels.

● Execute growth strategies, platform campaigns, new product launches, and promotions.

● Conduct competitor analysis, pricing benchmarking, and category insights. Customer Experience & Quality

● Track customer ratings, complaints, and feedback to ensure high service standards.

● Coordinate with store teams to maintain hygiene, quality, and operational compliance.

● Ensure timely resolution of escalations from platforms. Reporting & Coordination

● Prepare MIS reports, sales dashboards, order trends, and platform performance.

● Liaise with platform account managers for promotions, visibility, and performance improvement.

● Support in onboarding new stores, enabling new platforms, and process improvements.

Required Skills & Qualifications

● 3–5 years of experience in E-commerce Operations, Dark Store Management, QSR, or Food Retail.

● Strong knowledge of aggregator dashboards (Swiggy/Zomato/Amazon/Flipkart).

● Good understanding of online order fulfillment, inventory, menu management & SLA compliance.

● Excellent coordination, analytical skills, and communication skills.

● Proficiency in MS Excel, reporting tools, and platform analytics

● Ability to work in a fast-paced environment with attention to detail. 

Why Join Lal Sweets?

● Fast-growing brand with expanding digital presence.

● Opportunity to lead and scale online operations across multiple platforms.

● Dynamic, team-driven work culture.