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Consortium Gifts Pvt Ltd
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E-commerce Operations Manager

E-commerce Operations Manager

Consortium Gifts Pvt Ltd

0 years

0 Lacs

Noida

Posted:1 month ago| Platform: GlassDoor logo

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Skills Required

processing inventory management packaging logistics resolve pricing coordination content design tracking metrics drive onboarding service compliance marketing forecasting strategies erp reports

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities: Manage end-to-end operations for all e-commerce platforms, including order processing, inventory management, packaging, and logistics coordination. Liaise with marketplace account managers to maintain healthy account performance and resolve operational issues quickly. Ensure accurate product listings, pricing, and catalog management in coordination with the content and design teams. Coordinate with warehouse and stores department for timely dispatches, order tracking, and returns processing. Monitor key performance metrics such as sales trends, customer feedback, and order accuracy to drive improvements. Oversee onboarding and performance of third-party logistics (3PL) partners and delivery timelines. Work with the customer service team to handle escalations, negative reviews, and refunds effectively. Track and maintain marketplace policies compliance (SLA, inventory, listing quality, etc.). Collaborate with the digital marketing team to drive traffic and optimize conversions. Identify gaps in inventory forecasting and implement reorder strategies to prevent stockouts or overstocking. Manage e-commerce platform integrations with internal ERP/Inventory Management Software. Provide regular reports on e-commerce performance to leadership. Job Type: Full-time Pay: ₹35,000.00 - ₹45,000.00 per month Benefits: Cell phone reimbursement Internet reimbursement Schedule: Day shift Work Location: In person Expected Start Date: 16/06/2025

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E-commerce Operations Manager