E-Commerce Manager

We are seeking an experienced E-commerce Account Manager with in-depth knowledge of Amazon.com and Walmart marketplace operations. The successful candidate will be responsible for managing a portfolio of client accounts, executing strategies to drive sales, handling bulk listings, creating and optimizing sales campaigns, and providing exceptional communication to our UK and US-based clients. This role is crucial for ensuring our clients' success and maximizing their presence across these key e-commerce channels.

Key Responsibilities:

• Client Onboarding & Setup:
• Lead the seamless onboarding process for new clients, including account setup, initial data gathering, and integration into our management systems.
• Assist clients in navigating Amazon and Walmart Seller/Vendor Central interfaces and ensure all necessary initial configurations are complete.
• Account Management & Strategy:
• Manage the end-to-end operations of multiple Amazon (UK & US) and Walmart Seller/Vendor Central accounts.
• Develop and implement data-driven strategies to increase product visibility, sales volume, and profitability for clients.
• Conduct regular account audits to identify areas for improvement and growth opportunities.
• Listing Management & Optimization:
• Perform comprehensive bulk listing creation, optimization, and maintenance across Amazon and Walmart platforms, ensuring accuracy, compliance, and best practices (SEO, compelling copy, high-quality images).
• Manage product variations, inventory, and pricing effectively.
• Campaign Management & Sales Growth:
• Design, execute, and monitor various sales-driving campaigns, including promotions, discounts, and advertising campaigns (e.g., Sponsored Products, Brands, Display on Amazon; Walmart Ads).
• Analyze campaign performance, identify trends, and make data-backed adjustments to maximize ROI.
• Inventory & Fulfillment:
• Oversee inventory levels, forecasting, and replenishment strategies to prevent stockouts and manage excess inventory for both FBA/WFS and FBM/Seller Fulfilled.
• Work with clients on inbound shipment planning and reconciliation.
• Performance Monitoring & Reporting:
• Monitor key performance indicators (KPIs) such as sales, conversion rates, Buy Box win rate, ACoS/ROAS, and account health.
• Generate and present detailed performance reports to clients, highlighting successes, challenges, and future strategies.
• Client Communication & Relationship Management:
• Serve as the primary point of contact for UK and US clients, providing proactive updates, answering queries, and addressing concerns professionally and promptly.
• Build strong, trust-based relationships with clients through clear, consistent, and strategic communication.
• Conduct regular client calls to review performance and discuss future plans.
• Upselling & Service Expansion:
• Identify opportunities to upsell additional services to existing clients based on their evolving needs and performance data (e.g., A+ Content creation, Brand Store development, new marketplace expansion, advanced advertising strategies).
• Present compelling proposals for expanded services that align with client goals.
• Problem Solving & Account Health:
• Proactively identify and resolve account-related issues, including listing suppressions, policy violations, and performance notifications.
• Manage customer reviews, feedback, and A-to-Z claims to maintain excellent account health.
• Liaise with Amazon and Walmart support teams to resolve complex issues.

Job Type: Full-time

Work Location: In person