Position Overview
Experience-20+years
The
Director / Senior Director – Delivery
will lead strategic client delivery initiatives across
Cloud Engineering and Digital Engineering services
for U.S.-based enterprise clients. This role requires a strong delivery leader who can drive large-scale technology transformation programs, manage multi-disciplinary global teams, and build trusted relationships with senior client stakeholders.The ideal candidate brings deep experience in
IT services delivery
, strong understanding of
modern cloud platforms (AWS, Azure, GCP)
,
digital engineering practices
, and the ability to orchestrate global delivery teams to deliver consistent business value.
Key Responsibilities
Client Delivery & Relationship Management
- Serve as the primary delivery leader for multiple strategic U.S. clients across industries, ensuring delivery excellence and client satisfaction.
- Own end-to-end delivery for programs in Cloud Engineering, Application Modernization, and Digital Product Development.
- Partner with client executives (CIOs, CTOs, Engineering Heads) to align delivery outcomes with strategic business objectives.
- Proactively manage delivery risks, escalations, and communications with transparency and accountability.
- Drive continuous engagement and relationship growth with key U.S. client stakeholders.
Operational Excellence & Delivery Governance
- Lead globally distributed delivery teams across the U.S., India, and other geographies, ensuring high performance and collaboration.
- Oversee project governance, delivery metrics, financial performance, and resource optimization across portfolios.
- Ensure adherence to delivery frameworks, SLAs, and compliance standards.
- Drive operational improvements through agile methodologies, DevOps adoption, and automation.
- Maintain focus on delivery predictability, quality, and profitability.
Cloud & Digital Engineering Leadership
- Oversee delivery of modern engineering solutions leveraging cloud-native architectures, microservices, APIs, and containerized deployments.
- Collaborate with solution and architecture teams to ensure technical excellence and innovation in delivery.
- Stay current with emerging trends in cloud platforms (AWS, Azure, GCP), digital product engineering, and AI-driven delivery automation.
- Guide clients through modernization journeys—application replatforming, refactoring, and migration to the cloud.
People & Global Team Leadership
- Lead, mentor, and grow high-performing delivery and program management teams across onshore and offshore centers.
- Foster a culture of collaboration, innovation, and continuous improvement across global delivery hubs.
- Work closely with talent management to ensure right-shore staffing, capability development, and succession planning.
Business Partnership & Growth Enablement
- Collaborate with sales, solutioning, and account management teams to drive growth in existing and new accounts.
- Participate in strategic pursuits, proposal development, and client presentations.
- Identify and develop opportunities for account expansion in digital, data, and cloud service areas.
- Provide executive-level reporting and insights on delivery health, client satisfaction, and business performance.
Qualifications & Experience
- Bachelor’s or Master’s in Computer Science, Engineering, or related field.
- Minimum 18+ years of IT experience with 5+ years in digital/cloud delivery leadership.
- Proven success managing enterprise-scale Cloud, AI, and Platform Engineering programs.
- Experience with U.S. clients across Telecom, BFSI, Manufacturing, or Healthcare domains.
- Strong communication, stakeholder management, and executive presence.
- Strong background in Cloud Engineering (AWS / Azure / GCP) and Digital Engineering services delivery.
- Proven experience managing multi-million-dollar portfolios and global distributed teams (300+ people).
- Track record of managing enterprise clients in the U.S. and building trusted executive relationships.
- Strong grasp of agile, DevOps, CI/CD, and modern software delivery practices.
- Experience with managed services and project-based delivery models.
Key Skills & Competencies
- Strategic thinking with hands-on delivery oversight.
- Exceptional client stakeholder management across U.S. geographies.
- P&L ownership and financial discipline.
- Excellent communication, negotiation, and executive presentation skills.
- Ability to lead multi-shore, multi-functional teams.
- Passion for technology-led business transformation.
- Strong understanding of enterprise cloud adoption frameworks and digital engineering ecosystems.
Performance Metrics
- Client satisfaction (CSAT, NPS) and retention
- Portfolio revenue growth and profitability
- Delivery quality, on-time execution, and SLA adherence
- Employee engagement and leadership development
- Operational efficiency and innovation adoption
Why Join Inoptra Digital
- Lead strategic digital transformation programs for Fortune 500 clients.
- Work with cutting-edge Cloud, AI, and Digital Engineering technologies.
- Be part of a fast-growing, innovation-led U.S. technology consulting firm.
- Competitive compensation, performance incentives, and remote work flexibility.
