Director of Operations

Director of Operations

The area of responsibility for this role is very wide and thus requires thorough knowledge of various company processes. The ideal candidate must be competent and able to plan many different kinds of operational activities. He/She must be an excellent leader who can discover the most efficient ways to run the business.

The goal is to safeguard and augment the efficiency of the companys operations to facilitate accelerating development and long-term success.

Responsibilities

Liaise with superior to make decisions for operational activities and set strategic goals

Plan and monitor the day-to-day running of business to ensure smooth progress

Supervise staff from different departments and provide constructive feedback

Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements

Manage procurement processes and coordinate material and resources allocation

Oversee customer support processes and organize them to enhance customer satisfaction

Review financial information and adjust operational budgets to promote profitability

Revise and/or formulate policies and promote their implementation

Manage relationships/agreements with external partners/vendors

Evaluate overall performance by gathering, analyzing and interpreting data and metrics

Ensure that the company runs with legality and conformity to established regulations