Director of Operations

Organization- Grand Hyatt Kochi

Summary

• Provide strategic leadership for the Rooms and Food & Beverage divisions, ensuring smooth daily operations and strong interdepartmental communication.
• Maintain the highest levels of guest satisfaction by monitoring service quality, reviewing guest feedback, and implementing action plans where needed.
• Collaborate with department leaders (Front Office, Housekeeping, Food & Beverage, Culinary) to achieve operational goals and ensure consistency across all guest touchpoints.
• Lead and support teams through coaching, training, and performance development; foster a culture of empowerment, accountability, and creativity.
• Manage operational budgets, labor productivity, cost controls, and forecast accuracy for Rooms and F&B.
• Champion brand standards, safety protocols, and service culture across the property.
• Partner with Sales, Events, and Marketing to enhance programming, guest experiences, and revenue opportunities.
• Drive operational initiatives, renovation projects, product enhancements, and continuous improvement efforts.
  

Qualifications

• Minimum 5–7 years of leadership experience in luxury or upper-upscale hotels.
• Demonstrated success leading large teams across multiple departments.
• Experience in guest experience management, service recovery, and brand standards.