During a Typical Day, You’ll
- Strategic Business Partnering Collaborate closely with delivery and operational leaders to align financial strategies with business objectives and drive performance improvements.
- Headcount & Staffing Oversight Review and approve headcount requests for programs, ensuring alignment with financial plans and operational needs.
- Operational Reporting Accuracy Lead efforts to ensure accuracy in timekeeping and operational reporting, driving accountability and data integrity.
- Staff Planning & Continuous Improvement Actively participate in staff planning calls, providing financial insights and promoting continuous improvement initiatives.
- Facility Utilization & Seat Optimization Drive efficient seat reservation strategies to maximize available capacity for revenue-generating activities.
- Cash Flow Forecasting Produce cash flow forecasts to support treasury and accounting requirements, ensuring liquidity and financial stability.
- Business Case Development Support the development of financial models and business cases for new facilities, relationship modifications, employee perks/events, pay-for-performance programs, transportation, and wage increases.
- Support Ratio Optimization Monitor and optimize support ratios, ensuring alignment with contractual obligations, pricing models, and operational efficiency. Track non-contract roles for cost control.
- Metric Improvement & CE Collaboration Utilize reporting from the forecasting team to drive country-level metric improvements. Participate in forecast reviews, providing feedback on assumptions and collaborating with the Portfolio Team on churn and NNR projections.
- Reporting & Consolidation Provide reporting and analytical support to Geo teams, consolidating outputs from CE and Portfolio teams for executive review.
- Assumption Management Maintain ownership of Geo-specific financial assumptions including burden rates, holidays, transportation costs, and shift differentials, ensuring accuracy in CE team models.
What You Bring To The Role
- Financial planning & forecasting
- Business partnering & stakeholder management
- Workforce & headcount planning
- Cash flow management
- Reporting & data accuracy (Excel, Power BI, Tableau)
- Financial modeling & business case development
- Cost control & optimization
- Operational efficiency & continuous improvement
- Assumption management & variance analysis
- Communication, collaboration & problem-solving
What You Can Expect
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Ask us about our paid time off (PTO) and wellness and healthcare benefits
- And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Primary Location
India-Gujarat-Ahmedabad
