Director Business Operations

Founded in 1988 and headquartered in Atlanta, Trimont (www.trimont.com) is a specialized global commercial real estate loan services provider and partner for lenders seeking the infrastructure and capabilities needed to make informed, effective decisions related to the deployment, management and administration of commercial real estate secured credit.We do this with a team of 1100+ extraordinary Team Members who serve a global client base from offices in Atlanta, Dallas, Kansas City, London, New York and Sydney. We empower our skilled global teams by equipping them with the necessary knowledge and advanced technology, as well as fostering a culture driven by values. This approach helps our teams excel and build meaningful client relationships, while providing the highest quality service and feeling proud of the work they do.Trimont is an innovative firm where visionary professionals come to learn, grow, and thrive with colleagues driven by curiosity and collaboration.

Learn:

We believe ongoing learning is critical and are focused on providing a work environment where all team members can take ownership of their careers.

Grow:

We work alongside the largest institutional lenders in the world, overseeing the most significant projects in the industry. This unique opportunity allows us to broaden our skillset and develop our abilities by tackling some of the industry's most challenging and exciting endeavors.

Thrive:

Our firm is a place where ethics and excellence meet to create an experience that matches our capabilities. There are no limits to what we as team members as an organization, can achieve together.

Job Summary

Provide front line leadership oversight to the operational accounting activities related to account reconcilement and maintenance. Manage providing operational accounting support to internal business groups and/or operations departments to ensure that accounts are managed within the account policy requirements and loans are completed with the assigned SLA. Oversee the team ensuring smooth operations and complicate with Service Level Agreement. The Leader must ensure procedures and controls are adhered to mitigate risk, key targets are met, work distribution is effective, talent management, transformation activities and being accountable for all business deliverables, Stakeholders and People Engagement.

Responsibilities

• The team manager will work closely with the team members to ensure work is performed smoothly and escalations are handled appropriately.
• Manage workflow between India and US teams, monitor & coach to achieve productivity, quality, and enable a collaborative environment. Accountable for all business deliverables and KPI’s.
• The team manager will be responsible for providing guidance and feedback to team members and ensuring those team members have what they need to perform their work duties in a timely and efficient manner.
• Performs stretch goals assigned at the functional level and manage team members across locations of Hyderabad and Bangalore.
• Research, respond to and resolve complex inquiries
• Lead or contribute to customer issue resolutions that require coordination amongst various teams
• Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
  

Required Qualifications

• Master’s degree in finance and accounting.
• Minimum 8+ years of experience in Commercial Mortgage Loan Servicing and/or multinational corporations (MNCs).
• Preferable: Knowledge of commercial mortgage servicing or banking operations.
• Strong verbal and written communication skills are crucial for engaging with candidates and hiring managers.
• Lead and manage team operations, ensuring alignment with business goals.
• Communicate effectively with stakeholders across India and the US on production, quality, and security standards.
• Support process expansion, staffing, and onboarding of new hires.
• Develop and implement the best practices for operational efficiency. Generate daily, weekly, monthly reports of Key Metrics and provide for ad-hoc requests.
• Collaborate with other departments to optimize the process.
• Maintain and drive the risk and compliance framework.
• Delegate tasks effectively and foster a culture of continuous learning and peer support.
• Ensure flexibility in work schedules and readiness for business travel as needed.
• Identify and list required applications and drives for process execution.
• Track and report daily inventory through defined modes.
  

Trimont is an equal opportunity employer, and we’re proud to support and celebrate diversity in the workplace. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please contact us. We are proud to maintain a drug-free policy, ensuring that our community is a secure and productive space for all our team members.