Director Business Operations

Overview

Founded in 1988 and headquartered in Atlanta, Trimont (www.trimont.com) is a specialized global commercial real estate loan services provider and partner for lenders seeking the infrastructure and capabilities needed to make informed, effective decisions related to the deployment, management and administration of commercial real estate secured credit.
We do this with a team of 400+ extraordinary Team Members who serve a global client base from offices in Atlanta, Dallas, Kansas City, London, New York and Sydney. We empower our skilled global teams by equipping them with the necessary knowledge and advanced technology, as well as fostering a culture driven by values. This approach helps our teams excel and build meaningful client relationships, while providing the highest quality service and feeling proud of the work they do.Trimont is an innovative firm where visionary professionals come to learn, grow, and thrive with colleagues driven by curiosity and collaboration.

Learn:

We believe ongoing learning is critical and are focused on providing a work environment where all team members can take ownership of their careers.

Grow:

We work alongside the largest institutional lenders in the world, overseeing the most significant projects in the industry. This unique opportunity allows us to broaden our skillset and develop our abilities by tackling some of the industry's most challenging and exciting endeavors.

Thrive:

Our firm is a place where ethics and excellence meet to create an experience that matches our capabilities. There are no limits to what we as team members as an organization, can achieve together.

Job Summary

Provide front line leadership oversight to the covenant monitoring process and the new loan boarding process. Manage covenant monitoring process responsible for ensuring all loan covenants are completed per SLA. Managed New loan boarding process is accountable for entry of loan details into the system of record and enter modifications into the system of record. Role involves managing a team of up to 15 FTE and being accountable for all business delivery (SLA, Quality), stakeholder and people engagement.

Responsibilities

• The team manager will work closely with team members to ensure work is performed smoothly and escalations are handled appropriately.
• Manage workflow between India and US teams, monitor & coach to achieve productivity & quality, enable a collaborative environment. Accountable for all business deliverables and KPIs.
• The candidate will be responsible for providing guidance and feedback to team members and ensuring those team members have what they need to perform their work duties in a timely and efficient manner.
• Performs stretch goals assigned at the functional level. Will manage a team of up to 15 employees across one or two locations.
  

Essential Qualifications

• PG degree in the stream of commerce and management
• Experience of more than 8-10 years in MNCs, offshore Units, (Banking sector preferred)
• At least 1 year people management experience or similar leadership role
• Directly manage /supervise team members
• Commercial mortgage servicing or banking knowledge is preferable
• Drive and motivate team members to achieve / exceed the set productivity targets.
• Support in process expansion, staffing and new hire training
• Take a lead role in developing and implementing best practices
• Increase effectiveness of staff and tools by recognizing opportunities for development and proactively creating new systems and structures
• Interface and effectively communicate with India and US managers on production, quality and security guidelines
• Conduct business/ performance reviews
• Assistance in any transitions
• To analyze and interpret complex data and create Business MIS
• Flexibility to work in shifts, business travel (if required)
• Delegate tasks, continuously learn from the environment and support peers/TMs
• Maintain and drive risk and compliance framework
  

Desired Qualification

• Good knowledge of accounting, reconciliations and payments
• Certification in Commercial Mortgage Servicing preferable
• Attention to detail, ability to multi-task, manage stretch goals
• Managing workload between multiple US teams & differing hours of operation
• Proven track record of identifying process improvements and efficiencies
  

Trimont is an equal opportunity employer, and we’re proud to support and celebrate diversity in the workplace. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please contact us. We are proud to maintain a drug-free policy, ensuring that our community is a secure and productive space for all our team members.