Director Business Operations

Job Description

Provide front line leadership oversight to the covenant monitoring process and the new loan boarding process. Manage covenant monitoring process responsible for ensuring all loan covenants are completed per SLA. Managed New loan boarding process is accountable for entry of loan details into the system of record and enter modifications into the system of record. Role involves managing a team of up to 15 FTE and being accountable for all business delivery (SLA, Quality), stakeholder and people engagement. Responsibilities: The team manager will work closely with team members to ensure work is performed smoothly and escalations are handled appropriately. Manage workflow between India and US teams, monitor & coach to achieve productivity & quality, enable a collaborative environment. Accountable for all business deliverables and KPIs. The candidate will be responsible for providing guidance and feedback to team members and ensuring those team members have what they need to perform their work duties in a timely and efficient manner. Performs stretch goals assigned at the functional level. Will manage a team of up to 15 employees across one or two locations. Essential Qualifications: PG degree in the stream of commerce and management Experience of more than 8-10 years in MNCs, offshore Units, (Banking sector preferred) At least 1 year people management experience or similar leadership role Directly manage /supervise team members Commercial mortgage servicing or banking knowledge is preferable Drive and motivate team members to achieve / exceed the set productivity targets. Support in process expansion, staffing and new hire training Take a lead role in developing and implementing best practices Increase effectiveness of staff and tools by recognizing opportunities for development and proactively creating new systems and structures Interface and effectively communicate with India and US managers on production, quality and security guidelines Conduct business/ performance reviews Assistance in any transitions To analyze and interpret complex data and create Business MIS Flexibility to work in shifts, business travel (if required) Delegate tasks, continuously learn from the environment and support peers/TMs Maintain and drive risk and compliance framework Desired Qualification: Good knowledge of accounting. Ability to read & interpret loan documents and financial statements/ratios Certification in Commercial Mortgage Servicing Attention to detail, ability to multi-task, manage stretch goals Managing workload between multiple US teams & differing hours of operation Proven track record of identifying process improvements and efficiencies