Desktop Engineer

Key Responsibilities:

• Monitor, maintain, and troubleshoot IT infrastructure including servers, desktops, laptops, switches, routers, and firewalls.
• Provide Level 1 and Level 2 support for hardware, software, and network-related issues.
• Install, configure, and upgrade operating systems and software applications.
• Manage LAN/WAN connectivity, ensure uptime, and coordinate with service providers.
• Ensure regular data backup and system recovery processes are in place and functioning.
• Maintain IT inventory and ensure accurate asset tracking and documentation.
• Support user access control, security patch updates, antivirus management, and compliance protocols.
• Coordinate with vendors for IT asset procurement, AMC, and support escalations.
• Assist in implementation of new IT infrastructure projects or system upgrades.
• Ensure adherence to IT policies and security best practices.
• Manage and maintain outbound/inbound dialer systems (predictive, preview, progressive) including configuration, campaign setup, monitoring, and performance optimization.
• Troubleshoot dialer-related issues and coordinate with telephony vendors to ensure minimal downtime and call center productivity.

Qualifications & Skills:

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• 3–5 years of experience in IT support or infrastructure management.
• Strong knowledge of Windows OS, networking concepts, and system hardware.
• Familiarity with firewalls, VPN, antivirus, and backup solutions.
• Hands-on experience with ticketing systems and remote support tools.
• Good problem-solving and troubleshooting abilities.
• Effective communication skills and ability to support end-users across teams.
• Proficiency in MS Office; basic knowledge of scripting or automation is a plus.

Pepper Advantage’s values and culture

Our mission is to help people succeed. Our clients, our customers, our employees. Our Values are ‘Can do’, ‘Balanced’ and ‘Real’.

Pepper Advantage’s values support our vision, shape our culture and define how we interact with other employees and the attitudes we adopt towards our customers and clients. The values of Pepper Advantage support the organisation’s mission statement.

Pepper Advantage’s unique outcome focused corporate culture aims to deliver fairness and value for clients and customers, consistently exceeding expectations in all measurable performance areas.

Pepper Advantage is an equal opportunities employer.

Role Profiles are subject to change in line with business needs.