Role & responsibilities - Manage PPC accounts across international markets including the UK, Australia, Germany, and France. - Hands-on experience with various campaign types such as Search, Display, Shopping across Google Ads, Meta, and Bing Ads. - Set up campaign structures by conducting keyword research and writing relevant ad copies for Search campaigns. Provide feed recommendations to improve campaign performance. - Monitor and optimize keyword bids, audience targeting, budgets, impression share, Quality Score, CPL, ROI, and other key performance metrics. - Analyze campaign data to identifying issues as well as trends and insights, ensuring maximum ROI from paid search campaigns. - Use tools like GA4, Google Ads Editor, Keyword Planner, SEMrush, etc., effectively. - Stay up-to-date with PPC/SEM trends and implement best practices to enhance campaign performance. - Report to the PPC Manager & share campaign performance using PPT and excel on a daily and weekly basis. Support junior PPC team members in achieving their targets. Preferred candidate profile - Must have experience in the product-based e-commerce industry. - Proven track record of working with sales/traffic-oriented KPIs such as COA, CTR, CPL, Conversion Rate, and ROI. - Fluency in English (spoken, written, reading, and listening) is essential. - Proficient in computer applications including Word, Excel, PowerPoint, Slack, web browsers, and email. - Demonstrated ability to handle challenges and complex tasks. - Ensuring all tasks are managed within Asana effectively and are updated in an accurate and timely manner - Team player with the ability to meet tight deadlines and perform well under pressure.
Role & responsibilities Design, develop, and execute detailed test plans, test cases, and test scripts based on business and functional requirements. Perform thorough manual testing of web applications , focusing on functionality, usability, performance, and cross-browser compatibility. Validate that new and existing features meet customer needs and business goals. Identify, log, and track defects through to resolution, ensuring timely closure. Collaborate closely with developers, product managers, and other stakeholders to understand requirements and resolve issues. Participate in requirement reviews, design reviews, and other project meetings to provide input on potential quality risks. Assist in setting up and maintaining test environments and test data. Contribute to the continuous improvement of QA processes, methodologies, and tools. Explore opportunities to incorporate automation testing into existing processes (if applicable). Preferred candidate profile: Bachelors degree in Computer Science, Information Technology, or a related field. Minimum 7 years of professional experience in software quality assurance. Proven expertise in manual testing of websites and web applications. Strong knowledge of software testing methodologies, techniques, and best practices. Solid understanding of SDLC, STLC, and defect management processes. Experience in eCommerce or Order Management System (OMS) domains is highly preferred. ISTQB Certification is an added advantage but not mandatory. Familiarity with bug tracking and project management tools such as Asana or similar. Basic knowledge of automation tools such as Selenium equivalent is a plus but not mandatory. Excellent analytical, problem-solving, and communication skills. Ability to work independently and as part of a team in a fast-paced environment.
Role & responsibilities Design, develop, and execute detailed test plans, test cases, and test scripts based on business and functional requirements. Perform thorough manual testing of web applications , focusing on functionality, usability, performance, and cross-browser compatibility. Validate that new and existing features meet customer needs and business goals. Identify, log, and track defects through to resolution, ensuring timely closure. Collaborate closely with developers, product managers, and other stakeholders to understand requirements and resolve issues. Participate in requirement reviews, design reviews, and other project meetings to provide input on potential quality risks. Assist in setting up and maintaining test environments and test data. Contribute to the continuous improvement of QA processes, methodologies, and tools. Explore opportunities to incorporate automation testing into existing processes (if applicable). Preferred candidate profile: Bachelors degree in Computer Science, Information Technology, or a related field. Minimum 7 years of professional experience in software quality assurance. Proven expertise in manual testing of websites and web applications. Strong knowledge of software testing methodologies, techniques, and best practices. Solid understanding of SDLC, STLC, and defect management processes. Experience in eCommerce or Order Management System (OMS) domains is highly preferred. ISTQB Certification is an added advantage but not mandatory. Familiarity with bug tracking and project management tools such as Asana or similar. Basic knowledge of automation tools such as Selenium equivalent is a plus but not mandatory. Excellent analytical, problem-solving, and communication skills. Ability to work independently and as part of a team in a fast-paced environment.
Role & responsibilities Should have Strong Technical Knowledge in all Jewelry Process - Gold / Platinum/Silver/Brass -(Model, Cad, Cam. Wax pulling, Wax-set, Rubber Mold, Tree Making, Investment, Casting( Gold+PT), Grinding, Filing/Assembly, Pre Polish, setting – Micro/Hand Setting, Final Polish, laser stamping, Plating – Rhodium / Micron Plating. Should be Result oriented in the past in Process Improvement to increase Productivity & Reduce Process Loss. Quick Thinker and Decision taker in resolving production Issues. Co – ordinate with Merchandising & Cad for any Model related issues and get it resolved. Managing Man Power for every department according to its capacity and work Load. Coordinating with All HODS and helping them to achieve daily targets, productivity, reducing Gold Loss and diamond broken %. Coordinating with the planning team and production with the orders and reducing Process cycle time from Order opening to FG. Coordinating with Central Department and managing daily stock taking and tally. Coordinating with diamond department for daily stock and demand generating for BKC and avoiding any delay in diamond Department in production. Tools consumption Control Process wise without effecting Quality. Introducing New tools and techniques to enhance productivity and quality. Coordination with Machine Vendors for any upgrades or maintenance of our existing machines. Should Do R & D and documentation to improve process or productivity or quality. Monitoring Monthly Dust Collection and Recovery. Following up for Re melting and all process till it is purchased in our stock. Communication with Out Source vendors for Chain and other findings. Monitoring FTP and action plan to reduce repairs and increase FTP. Working on to reduce Production Cycle Time. Need pcs to be ready in 5 days after receiving Diamonds. Managing Outsource account.
Cloud Infrastructure Management: • Manage, maintain, and scale the organizations GCP (Google Cloud Platform) infrastructure. • Design and implement automated cloud infrastructure using Infrastructure as Code (IaC) tools like Terraform, Deployment Manager, etc. • Optimize cloud environments for performance, scalability, and costeffectiveness, focusing on efficient use of GCP resources such as Compute Engine, GKE, Cloud Functions, and Cloud Storage. Monitoring & Security: • Implement and manage GCP-native monitoring tools (like Google Cloud Operations Suite, Stackdriver) to monitor system health, alert thresholds, and event handling. • Design and enforce GCP security policies, including IAM, VPC security rules, and firewall configurations, ensuring compliance with security best practices and standards. • Set up audit trails and logging for security compliance, leveraging tools like Cloud Audit Logs. CI/CD Pipeline Management: • Build and maintain continuous integration and continuous deployment (CI/CD) pipelines using GCP tools like Cloud Build and third-party tools like Jenkins, GitLab CI, etc. • Automate infrastructure deployments, configuration management, and application delivery with GCP DevOps tools. • Collaborate with development teams to define automated test and deployment processes Networking & Database Management: • Manage GCP networking services (like VPC, VPN, Load Balancers, Cloud DNS) to ensure reliable and secure data flow across environments. • Manage cloud-native databases such as Cloud SQL, BigQuery, Firestore, etc., ensuring availability, security, and optimal performance. Incident Response & Troubleshooting: • Respond to production incidents, troubleshoot cloud infrastructure issues, and ensure high system availability and performance. • Implement disaster recovery strategies and backup mechanisms using GCP services like Cloud Storage, Persistent Disks, and automated snapshots. Cost Management: • Monitor and optimize cloud resource usage to manage costs, implement billing alerts, and regularly audit infrastructure for cost savings opportunities. • Utilize GCP cost management tools to forecast expenses, optimize resource usage, and prevent over-provisioning. Collaboration & Documentation: • Collaborate with cross-functional teams, including engineering, security, and product management teams, to ensure GCP environment meets technical and business requirements. • Document infrastructure processes, designs, and operational standards for team-wide visibility and future reference. Role & responsibilities Preferred candidate profile Perks and benefits Joining Neve Jewels means becoming part of a leading name in the diamond jewelry industry, renowned for its excellence and innovation. We offer a dynamic and collaborative work environment that values creativity and teamwork, along with a competitive salary and comprehensive benefits package. At Neve, youll find ample opportunities for professional growth and career development. We also prioritize your well-being with robust medical insurance and a unique Birthday Special Leave to celebrate your special day. Shape your career with us and create lasting value in a thriving industry
Job Title: SALES SUPPORT Location: Mumbai, Andheri Our Story Neve Jewels Group has been driving e-commerce innovation in the jewellery industry for over 16 years. By eliminating middlemen and excess inventory, we offer made-to-order products, passing savings directly to our customers. Headquartered in the UK, we operate globally through our three renowned brands: Diamonds Factory, Austen & Blake, and Sacet. With retail locations across the UK, Europe, Australia, New Zealand, and Canada, we are redefining modern luxury through craftsmanship and ethical practices. www.diamondsfactory.co.uk | www.austenblake.com | www.sacet.com POSITION OVERVIEW Summary: We are seeking a motivated and detail-oriented Online Sales and Customer Support Executive to join our team in the gems and jewellery industry. The ideal candidate will play a key role in supporting online sales, addressing customer inquiries, and ensuring excellent customer service. Key Responsibilities: Assist in managing sales processes by providing support. Provide outstanding customer and sales team support through various communication channels, including email and chat. Addressing Customer and sales team queries Respond promptly to customer and sales team inquiries regarding products, pricing, and availability. Offer detailed and accurate information to customers to support their purchasing decisions. What we are looking for (Skill sets) Advanced Excel skills for data management and reporting. Add Google sheet and google workspace skills Experience: Minimum of 1-2 years of experience in customer service or online sales support, preferably in the gems and jewellery sector. Skills Jewelry Manufacturing, CAD/CAM Design, Productivity Optimization, Production Planning, Stock Control, Turnaround Time Optimization Why Join Us? Joining Neve Jewels means becoming part of a leading name in the diamond jewelry industry, renowned for its excellence and innovation. We offer a dynamic and collaborative work environment that values creativity and teamwork, along with a competitive salary and comprehensive benefits package. At Neve, youll find ample opportunities for professional growth and career development. We also prioritize your well-being with robust medical insurance and a unique Birthday Special Leave to celebrate your special day. Shape your career with us and create lasting value in a thriving industry.
Role & responsibilities 1. Quality Control Inspection: • Conduct detailed quality checks on diamond jewellery at various stages of production (casting, polishing, setting, finishing). • Ensure diamonds meet specifications in terms of 4Cs (Cut, Color, Clarity, Carat) and are ethically sourced. • Verify workmanship, including setting alignment, symmetry, polish, soldering, and plating. • Perform final quality inspection before packaging and dispatch. 2. Process Management: • Develop and implement robust quality assurance protocols and SOPs. • Establish quality benchmarks and tolerance levels for different jewellery categories. • Work closely with production, design, and sourcing teams to ensure quality integration at every step. 3. Team Supervision: • Lead and train a team of QC inspectors. • Assign tasks, monitor performance, and ensure adherence to quality standards. • Conduct regular training for quality staff on defect identification and grading techniques. 4. Documentation & Reporting: • Maintain detailed records of inspections, defects, reworks, and final approvals. • Prepare quality reports for internal use and for clients as required. • Track and analyze rejection trends and implement corrective actions. 5. Client & Compliance Coordination: • Liaise with clients on quality concerns and special requirements. • Ensure compliance with international standards (e.g.,BIS Hallmarking, and International Hallmarking). • Coordinate with certification agencies (GIA, IGI, EGL,SGL) as needed. Key Skills & Competencies: • Strong knowledge of diamond grading and jewellery manufacturing processes. • Keen eye for detail with a high level of precision. • Problem-solving and root cause analysis for quality issues. • Strong communication and interpersonal skills. • Familiarity with tools like loupes, microscopes, weighing scales, and QC software. KPIs (Key Performance Indicators): • First-pass yield (products passing QC without rework) • Reduction in customer complaints and returns • Inspection accuracy and defect identification rates • Team performance and training effectiveness
Role & responsibilities Providing phone, email, remote, and in-person support to troubleshoot various technical problems Installing and configuring computer hardware, software, peripherals, and networking equipment Resolving issues with internet connectivity, printers, scanners, phones, and other equipment Performing troubleshooting to diagnose system failures and identifying root causes Managing technology inventory and placing orders for equipment Escalating complex issues to the appropriate teams if unable to resolve them independently Providing new system orientation and training to end users Documenting technical issues and solutions in a ticketing system Preferred candidate profile Operating Systems: Extensive knowledge of operating systems like Windows, macOS and Linux distributions Hardware: Understanding of computer components, mobile devices, printers, networks Software: Familiarity with productivity software, collaboration tools, security programs, etc. Diagnostics: Ability to review logs, run monitoring tools, conduct testing to pinpoint issues Scripting: Write scripts to automate tasks using languages like PowerShell Networking Concepts: Solid grasp of how LANs, WANs, Wi-Fi, VPNs etc. function
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