Quality Assurance Manager

Role & responsibilities

1. Quality Control Inspection:

• Conduct detailed quality checks on diamond jewellery at various stages of production

(casting, polishing, setting, finishing).

• Ensure diamonds meet specifications in terms of 4Cs (Cut, Color, Clarity, Carat) and

are ethically sourced.

• Verify workmanship, including setting alignment, symmetry, polish, soldering, and

plating.

• Perform final quality inspection before packaging and dispatch.

2. Process Management:

• Develop and implement robust quality assurance protocols and SOPs.

• Establish quality benchmarks and tolerance levels for different jewellery categories.

• Work closely with production, design, and sourcing teams to ensure quality

integration at every step.

3. Team Supervision:

• Lead and train a team of QC inspectors.

• Assign tasks, monitor performance, and ensure adherence to quality standards.

• Conduct regular training for quality staff on defect identification and grading

techniques.

4. Documentation & Reporting:

• Maintain detailed records of inspections, defects, reworks, and final approvals.

• Prepare quality reports for internal use and for clients as required.

• Track and analyze rejection trends and implement corrective actions.

5. Client & Compliance Coordination:

• Liaise with clients on quality concerns and special requirements.

• Ensure compliance with international standards (e.g.,BIS Hallmarking, and

International Hallmarking).

• Coordinate with certification agencies (GIA, IGI, EGL,SGL) as needed.

Key Skills & Competencies:

• Strong knowledge of diamond grading and jewellery manufacturing processes.

• Keen eye for detail with a high level of precision.

• Problem-solving and root cause analysis for quality issues.

• Strong communication and interpersonal skills.

• Familiarity with tools like loupes, microscopes, weighing scales, and QC software.

KPIs (Key Performance Indicators):

• First-pass yield (products passing QC without rework)

• Reduction in customer complaints and returns

• Inspection accuracy and defect identification rates

• Team performance and training effectiveness