Posted:3 days ago|
Platform:
Work from Office
Full Time
Providing phone, email, remote, and in-person support to troubleshoot various technical problems
Installing and configuring computer hardware, software, peripherals, and networking equipment
Resolving issues with internet connectivity, printers, scanners, phones, and other equipment
Performing troubleshooting to diagnose system failures and identifying root causes
Managing technology inventory and placing orders for equipment
Escalating complex issues to the appropriate teams if unable to resolve them independently
Providing new system orientation and training to end users
Documenting technical issues and solutions in a ticketing system
Operating Systems: Extensive knowledge of operating systems like Windows, macOS and Linux distributions Hardware: Understanding of computer components, mobile devices, printers, networks Software: Familiarity with productivity software, collaboration tools, security programs, etc. Diagnostics: Ability to review logs, run monitoring tools, conduct testing to pinpoint issues Scripting: Write scripts to automate tasks using languages like PowerShell Networking Concepts: Solid grasp of how LANs, WANs, Wi-Fi, VPNs etc. function
Navgrahaa Jewels
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