Desktop Engineer

Role & responsibilities

• Manager IT infrastructure, including servers (on-premises and cloud), networks, and endpoints.
• Implement, monitor, and upgrade security protocols (firewalls, antivirus, intrusion detection).
• Oversee system configuration, performance monitoring, and hardware/software troubleshooting across Windows, macOS, and Linux environments.
• Manage and optimize VMware and other virtualization platforms.
• Design and implement network topology, routing protocols, and switch configurations.
• Administer Active Directory, group policies, and user access control.
• Ensure data backup, disaster recovery, and system integrity policies are enforced.
• Prepare documentation, SOPs, and IT asset inventory.
• Collaborate with cross-functional teams on IT needs and improvements.
• Mentor junior IT support engineers and handle escalations.
• Stay up to date with emerging technologies and recommend relevant upgrades or changes.

Preferred candidate profile

We are seeking a proactive and experienced Senior IT Support Engineer to lead and manage core IT infrastructure, security, and support operations. This role requires a strong technical foundation, leadership capabilities, and the ability to scale systems to support a growing organization. Youll also mentor junior team members and ensure smooth day-today IT operations.

• Certifications such as CompTIA A+/Network+/Security+, CCNA, MCSA, or similar.
• Experience in a startup or fast-paced tech-driven organization is a plus.
• Familiarity with scripting (PowerShell, Bash) for automation is an added advantage.