Main Responsibilities · Development and maintenance of the new software platform. · Design of a scalable and highly configurable cloud native solution targeting multiple geographic jurisdictions and asset types. · Ensure all developments fit within the overall system architecture and design strategy, and make sure code is of a consistent and appropriate standard. · Manage and maintain the company codebase using industry best practice to provide full audit and control capabilities. · Work with all stakeholders to best prioritise system developments and deliver to agreed release schedules. · Work closely with the test team to design and implement robust automatic testing in an agile fashion. · Work as part of the Scrum team to analyse and estimate sprint items. · Keep abreast with Testing best practices and new trends. Accountabilities · Ownership of the Project Horizon code base and production environment deployed in Azure. Regulation · Ensure the solution meets design best practices as well as cybersecurity requirements. Competencies · Good knowledge of mortgage and lending markets in both loan originations and servicing areas. · Proficient in Microsoft Office applications. · Good documentation skills both technical and operational/process mapping etc. · Ability to work in Agile frameworks but adaptable and confident enough not to be driven by process or methodology for its own sake. · Clear and demonstrable ability to identify problems and work with colleagues to find appropriate solutions collaboratively. Your skills · Excellent C# skills (WebAPI, ASP.NET Core). · Excellent SQL Server, Azure SQL and NoSQL (CosmosDB) skills. · Good understanding of front-end technologies, specifically Angular and the supporting framework tools. · Experienced in cloud-native applications (preferably Azure) with good understanding of modular design and asynchronous communication. · Familiarity with IaaS, PaaS and IaC technologies – Kubernetes, Terraform, Ansible. · Able to demonstrate a track record of building high performing and reliable systems. · Strong advocate of CI/CD principles familiar with the Azure DevOps stack. · A strong communicator with the ability to articulate complex concepts to non-technical audiences. · Competency in best practices and techniques – BDD, design patterns, SOLID principles, DDD. · Ability to analyse problems, think creatively, and make effective decisions in the appropriate timescale. · Self-motivator and ability to work autonomously as well as part of a wider development team · Able to multitask and work across multiple products. · Be open to receive feedback and constructive criticism to drive improvements and deliverables. · Strong team collaboration and experience working with remote teams. · Driving high-quality work products within expected timeframes and on budget. · Ability to handle high pressure and fast paced situations. · Ability to quickly and positively adapt to change. · Strong preference for candidates with 5-7 years’ experience in the Financial Services industry. Pepper Advantage’s values and culture Our mission is to help people succeed. Our clients, our customers, our employees. Our Values are ‘Can do’, ‘Balanced’ and ‘Real’. Pepper Advantage’s values support our vision, shape our culture and define how we interact with other employees and the attitudes we adopt towards our customers and clients. The values of Pepper Advantage support the organisation’s mission statement. Pepper Advantage’s unique outcome focused corporate culture aims to deliver fairness and value for clients and customers, consistently exceeding expectations in all measurable performance areas. Pepper Advantage is an equal opportunities employer. Role Profiles are subject to change in line with business needs.
About the role The National Collection Head will be responsible for leading the national field recovery efforts for early-stage delinquencies, with a specific focus on unsecured loan products. This role requires strategic leadership in driving recovery performance through on-ground execution across multiple regions, particularly in high-volume and high-risk geographies. The ideal candidate should have deep operational expertise, having handled field recovery across at least three states, and must demonstrate experience in managing large unsecured portfolios Location: Mumbai Main Responsibilities 1. Collection Strategy & Execution • Develop and execute field recovery strategies for early-stage overdue unsecured accounts. • Minimize roll forward rates through region-wise planning and robust execution. • Align field recovery plans with broader organizational goals and contact center efforts. 2. Field Operations Management • Lead and oversee field collection teams operating across multiple states. • Create region-specific action plans based on demographic insights and delinquency patterns. • Track performance through KPIs to ensure timely and efficient recoveries. 3. Team Leadership • Manage and guide regional and zonal collection heads across geographies. • Foster a culture of ownership, accountability, and ethical recovery practices. • Drive continuous training and team development to enhance capability. 4. Process Optimization • Strengthen coordination between field and contact center teams for better conversion. • Implement process improvements using tech-enabled collection tools and dashboards. • Ensure SOPs are followed uniformly across all regional operations. 5. Customer Relationship Management • Encourage a respectful, solution-oriented approach in all customer interactions. • Empower teams to offer structured repayment solutions for customers in hardship. • Monitor field conduct and maintain customer experience standards. 6. Compliance & Risk Management • Ensure end-to-end compliance with RBI guidelines, industry norms, and internal audit standards. • Establish controls to prevent unethical practices and ensure grievance redressal. • Work closely with compliance and legal for escalated recovery actions. 7. Stakeholder Engagement • Liaise with internal teams – Credit, Risk, Product, and Legal – for portfolio support and strategy. • Provide regular performance updates to leadership, along with insights on risk pockets and recovery trends. Your skills • Bachelor’s degree in Finance, Business Administration, or related field (MBA preferred). • Minimum 15 years of experience in collections, with a strong focus on field recovery for unsecured loans. • At least 7 years in a leadership role managing early bucket delinquency collections. • Must have handled collections across at least 3 states with proven experience in regional operations Pepper Advantage’s values and culture Our mission is to help people succeed. Our clients, our customers, our employees. Our Values are ‘Can do’, ‘Balanced’ and ‘Real’. Pepper Advantage’s values support our vision, shape our culture and define how we interact with other employees and the attitudes we adopt towards our customers and clients. The values of Pepper Advantage support the organisation’s mission statement. Pepper Advantage’s unique outcome focused corporate culture aims to deliver fairness and value for clients and customers, consistently exceeding expectations in all measurable performance areas. Pepper Advantage is an equal opportunities employer. Role Profiles are subject to change in line with business needs.
The National Collection Head will lead the national field recovery efforts for early-stage delinquencies, focusing on unsecured loan products. You will be responsible for driving recovery performance through on-ground execution across multiple regions, particularly in high-volume and high-risk geographies. The ideal candidate should have deep operational expertise in field recovery across at least three states, managing large unsecured portfolios. Your main responsibilities will include developing and executing field recovery strategies, minimizing roll forward rates, aligning plans with organizational goals, and managing field collection teams across multiple states. You will need to create region-specific action plans, track performance through KPIs, manage regional and zonal collection heads, and drive continuous training and team development. You will be expected to strengthen coordination between field and contact center teams, implement process improvements using tech-enabled tools, ensure SOPs are followed uniformly, encourage a respectful customer approach, and maintain compliance with RBI guidelines and internal audit standards. Stakeholder engagement with internal teams like Credit, Risk, Product, and Legal will also be crucial, providing regular performance updates and insights on risk pockets and recovery trends. The ideal candidate should have a Bachelor's degree in Finance, Business Administration, or a related field (MBA preferred) and a minimum of 15 years of experience in collections, with a strong focus on field recovery for unsecured loans. At least 7 years of leadership experience in managing early bucket delinquency collections is required, along with proven experience in regional operations across at least 3 states. Pepper Advantage's values of Can do, Balanced, and Real support the mission to help people succeed. The unique outcome-focused corporate culture aims to deliver fairness and value for clients and customers, consistently exceeding expectations. Pepper Advantage is an equal opportunities employer, and role profiles are subject to change in line with business needs.,
You will be working as a Field Collection Executive at Pepper Advantage in Bhopal. Pepper Advantage is a renowned company specializing in managing non-performing loans and offering financial solutions with a strong dedication to innovative and customer-centric services. Your primary responsibilities will include maintaining precise records of collections and interactions, ensuring adherence to legal and company policies, and submitting regular collection status reports. To be eligible for this role, you must have at least a 12th Pass qualification and a minimum of 6 months of prior experience in collections. Additionally, you should possess excellent communication and negotiation skills, be self-motivated, capable of working independently, and hold a valid driver's license. As a Field Collection Executive, you will receive a competitive salary along with incentives, health and wellness benefits, and opportunities for career growth. This is a full-time, permanent position with day shift schedules and a performance bonus. Ideally, you should have at least 1 year of experience in collections. The work location will be in person. Join Pepper Advantage to contribute to the team's success in managing non-performing loans and providing top-notch financial solutions through your collection expertise and commitment to excellence.,
About the role Reporting to the Lead – Talent Acquisition, Talent Acquisition Specialist role will be responsible for fulfilling the recruitment nos. especially at the entry level – collection roles and other roles as assigned from time to time. Location: Ghansoli, Navi Mumbai Main Responsibilities • Self-Sourcing through recruitment portals and other sources. • Fulfilling bulk hiring targets. • Ensure use of the Application Tracking System and maintain proper MIS and reporting structures for recruitment. • Ensure adherence to compensation and hiring policies. • Report to Lead -Talent Acquisition and fulfill assignments as given from time to time. Your skills Technical • 1-2 years of experience in Talent Acquisition preferable in the BFSI sector. • Bulk Hiring / Call Centre Hiring experience. • Proficiency in windows, Excel, and Data / MIS / number management. Behavioral • Negotiation Skills. • Ownership and Accountability. • Networking skills. • Ability to build relationships with stakeholders & candidates. Required Qualification & Experience • Graduate in any stream. • Post-Graduate in HR an added. Pepper Advantage’s values and culture Our mission is to help people succeed. Our clients, our customers, our employees. Our Values are ‘Can do’, ‘Balanced’ and ‘Real’. Pepper Advantage’s values support our vision, shape our culture and define how we interact with other employees and the attitudes we adopt towards our customers and clients. The values of Pepper Advantage support the organisation’s mission statement. Pepper Advantage’s unique outcome focused corporate culture aims to deliver fairness and value for clients and customers, consistently exceeding expectations in all measurable performance areas. Pepper Advantage is an equal opportunities employer. Role Profiles are subject to change in line with business needs.
Location: Pune, India. Main Responsibilities • Manage day to day product roadmap implementation with the team. • Manage support function for existing clients with respect to bug fixes and client enhancements. • Help client's adopt LG - i.e. API, Lens, Scoring framework interacting with their IT and business teams. • Manage vendor interaction and dependencies. • Help setup POC's with lead clients working in coordination with BD team. • Resource planning based on priority and requirements. • Work with product managers to build functional requirement documents on new enhancements. • Deep understanding of web application architecture specially in a SaaS environment. Your skills • Must have managed a team of tech developers/QA/Support engineer. • Experience dealing with clients tech teams for integration and adoption of the product. • Ability to work with diverse set of team from experienced to junior members. • Knowledge of product development life cycle. • Experience working with applications deployed on public cloud (Azure, AWS, GCP etc). • Product design background in BFSI sector a plus. Pepper Advantage’s values and culture Our mission is to help people succeed. Our clients, our customers, our employees. Our Values are ‘Can do’, ‘Balanced’ and ‘Real’. Pepper Advantage’s values support our vision, shape our culture and define how we interact with other employees and the attitudes we adopt towards our customers and clients. The values of Pepper Advantage support the organisation’s mission statement. Pepper Advantage’s unique outcome focused corporate culture aims to deliver fairness and value for clients and customers, consistently exceeding expectations in all measurable performance areas. Pepper Advantage is an equal opportunities employer. Role Profiles are subject to change in line with business needs.
Location: Ghansoli, Navi Mumbai Main Responsibilities • Self-Sourcing through recruitment portals and other sources. • Fulfilling bulk hiring targets. • Ensure use of the Application Tracking System and maintain proper MIS and reporting structures for recruitment. • Ensure adherence to compensation and hiring policies. • Report to Lead -Talent Acquisition and fulfill assignments as given from time to time. • The incumbent will be performing 80% recruitment and 20% generalist support. Your skills Technical • 4-6 years of experience in Talent Acquisition preferable in the BFSI sector. • Bulk Hiring / Call Centre Hiring experience. • Proficiency in windows, Excel, and Data / MIS / number management. Behavioral • Negotiation Skills. • Ownership and Accountability. • Networking skills. • Ability to build relationships with stakeholders & candidates. Required Qualification & Experience • Graduate in any stream. • Post-Graduate in HR an added. Pepper Advantage’s values and culture Our mission is to help people succeed. Our clients, our customers, our employees. Our Values are ‘Can do’, ‘Balanced’ and ‘Real’. Pepper Advantage’s values support our vision, shape our culture and define how we interact with other employees and the attitudes we adopt towards our customers and clients. The values of Pepper Advantage support the organisation’s mission statement. Pepper Advantage’s unique outcome focused corporate culture aims to deliver fairness and value for clients and customers, consistently exceeding expectations in all measurable performance areas. Pepper Advantage is an equal opportunities employer. Role Profiles are subject to change in line with business needs.
Location: Ghansoli, Navi Mumbai Main Responsibilities Self-Sourcing through recruitment portals and other sources. Fulfilling bulk hiring targets. Ensure use of the Application Tracking System and maintain proper MIS and reporting structures for recruitment. Ensure adherence to compensation and hiring policies. Report to Lead -Talent Acquisition and fulfill assignments as given from time to time. The incumbent will be performing 80% recruitment and 20% generalist support. Your skills Technical 4-6 years of experience in Talent Acquisition preferable in the BFSI sector. Bulk Hiring / Call Centre Hiring experience. Proficiency in windows, Excel, and Data / MIS / number management. Behavioral Negotiation Skills. Ownership and Accountability. Networking skills. Ability to build relationships with stakeholders & candidates. Required Qualification & Experience Graduate in any stream. Post-Graduate in HR an added. Pepper Advantages values and culture Our mission is to help people succeed. Our clients, our customers, our employees. Our Values are Can do, Balanced and Real. Pepper Advantages values support our vision, shape our culture and define how we interact with other employees and the attitudes we adopt towards our customers and clients. The values of Pepper Advantage support the organisations mission statement. Pepper Advantages unique outcome focused corporate culture aims to deliver fairness and value for clients and customers, consistently exceeding expectations in all measurable performance areas. Pepper Advantage is an equal opportunities employer. Role Profiles are subject to change in line with business needs. Show more Show less
As a Talent Acquisition Specialist at our Ghansoli, Navi Mumbai location, you will be responsible for self-sourcing through recruitment portals and other channels to fulfill bulk hiring targets. You will ensure the use of the Application Tracking System, maintaining proper MIS, and reporting structures for recruitment. Adherence to compensation and hiring policies is crucial in this role, along with reporting to the Lead - Talent Acquisition and completing assigned tasks promptly. Your primary focus will be on recruitment, accounting for 80% of your responsibilities, with the remaining 20% involving generalist support activities. To excel in this position, you should have 4-6 years of experience in Talent Acquisition, preferably in the BFSI sector. Experience in bulk hiring or call center hiring is essential, along with proficiency in Windows, Excel, and data/MIS/number management. In addition to technical skills, certain behavioral attributes are key to success in this role. You should possess strong negotiation skills, a sense of ownership and accountability, effective networking abilities, and the capacity to build relationships with stakeholders and candidates. A graduate degree in any stream is required, while a post-graduate degree in HR would be advantageous. At Pepper Advantage, our mission is to help people succeed, including our clients, customers, and employees. Our values - Can do, Balanced, and Real - shape our culture and guide our interactions. We strive to deliver fairness and value for clients and customers, consistently exceeding expectations across all performance areas. Pepper Advantage is committed to being an equal opportunities employer, fostering a diverse and inclusive workplace. Please note that role profiles are subject to change based on business requirements, ensuring alignment with evolving needs and priorities.,
Key Responsibilities: Monitor, maintain, and troubleshoot IT infrastructure including servers, desktops, laptops, switches, routers, and firewalls. Provide Level 1 and Level 2 support for hardware, software, and network-related issues. Install, configure, and upgrade operating systems and software applications. Manage LAN/WAN connectivity, ensure uptime, and coordinate with service providers. Ensure regular data backup and system recovery processes are in place and functioning. Maintain IT inventory and ensure accurate asset tracking and documentation. Support user access control, security patch updates, antivirus management, and compliance protocols. Coordinate with vendors for IT asset procurement, AMC, and support escalations. Assist in implementation of new IT infrastructure projects or system upgrades. Ensure adherence to IT policies and security best practices. Manage and maintain outbound/inbound dialer systems (predictive, preview, progressive) including configuration, campaign setup, monitoring, and performance optimization. Troubleshoot dialer-related issues and coordinate with telephony vendors to ensure minimal downtime and call center productivity. Qualifications & Skills: Bachelor’s degree in Information Technology, Computer Science, or related field. 3–5 years of experience in IT support or infrastructure management. Strong knowledge of Windows OS, networking concepts, and system hardware. Familiarity with firewalls, VPN, antivirus, and backup solutions. Hands-on experience with ticketing systems and remote support tools. Good problem-solving and troubleshooting abilities. Effective communication skills and ability to support end-users across teams. Proficiency in MS Office; basic knowledge of scripting or automation is a plus. Pepper Advantage’s values and culture Our mission is to help people succeed. Our clients, our customers, our employees. Our Values are ‘Can do’, ‘Balanced’ and ‘Real’. Pepper Advantage’s values support our vision, shape our culture and define how we interact with other employees and the attitudes we adopt towards our customers and clients. The values of Pepper Advantage support the organisation’s mission statement. Pepper Advantage’s unique outcome focused corporate culture aims to deliver fairness and value for clients and customers, consistently exceeding expectations in all measurable performance areas. Pepper Advantage is an equal opportunities employer. Role Profiles are subject to change in line with business needs.
About the role: The IT Infrastructure Manager will be responsible for managing and optimizing the entire IT infrastructure supporting the call center operations. This includes ensuring high availability of systems, seamless network performance, robust data security, and proactive incident management to deliver uninterrupted customer service. Key Responsibilities: Infrastructure Management: Oversee the design, implementation, and maintenance of servers, networks, telephony (VoIP), and other critical infrastructure for call center operations. Ensure 24/7 uptime of all call center IT systems and applications. Manage cloud/on-premises hybrid environments, data centers, and disaster recovery sites. Call Center Technology: Implement and maintain ACD, IVR, dialer systems, CRM integrations, and workforce management tools. Ensure compatibility and optimal performance of telephony solutions and CTI (Computer Telephony Integration) platforms. Network & Security: Maintain secure and scalable network architecture with firewalls, VPN, and load balancers. Implement data protection policies aligned with ISO/IEC 27001, GDPR, or local compliance standards. Monitor for vulnerabilities and coordinate patch management. Team & Vendor Management: Lead a team of system administrators, network engineers, and support staff. Manage IT vendors, negotiate SLAs, and oversee service contracts for hardware, software, and connectivity. Business Continuity & Support: Develop disaster recovery (DR) and business continuity plans. Establish ITIL-based incident, problem, and change management processes. Provide L2/L3 support for escalated technical issues. Qualifications & Skills: · Education: Bachelor’s degree in Computer Science, Information Technology, or related field. Master’s preferred. · Experience: 8–12 years in IT infrastructure management, with at least 4–5 years in a call center/BPO environment. · Strong knowledge of: Windows/Linux server administration Cloud platforms (AWS/Azure/GCP) VoIP/Telephony solutions (Avaya, Genesys, Cisco, etc.) Networking (LAN/WAN, SD-WAN) and cybersecurity best practices · ITIL certification preferred; CCNA/CCNP or equivalent is a plus. · Proven leadership, vendor management, and budgeting skills. Key Competencies: · Strategic thinking with a hands-on approach. · Excellent troubleshooting and problem-solving abilities. · Strong communication skills to collaborate with cross-functional teams and senior management. · Ability to work under pressure and ensure 24/7 availability. Pepper Advantage’s values and culture Our mission is to help people succeed. Our clients, our customers, our employees. Our Values are ‘Can do’, ‘Balanced’ and ‘Real’. Pepper Advantage’s values support our vision, shape our culture and define how we interact with other employees and the attitudes we adopt towards our customers and clients. The values of Pepper Advantage support the organisation’s mission statement. Pepper Advantage’s unique outcome focused corporate culture aims to deliver fairness and value for clients and customers, consistently exceeding expectations in all measurable performance areas. Pepper Advantage is an equal opportunities employer. Role Profiles are subject to change in line with business needs.
Role Overview: As the IT Infrastructure Manager, your primary responsibility will be to manage and optimize the entire IT infrastructure supporting the call center operations. You will ensure high availability of systems, seamless network performance, robust data security, and proactive incident management to deliver uninterrupted customer service. Key Responsibilities: - Oversee the design, implementation, and maintenance of servers, networks, telephony (VoIP), and other critical infrastructure for call center operations. - Ensure 24/7 uptime of all call center IT systems and applications. - Manage cloud/on-premises hybrid environments, data centers, and disaster recovery sites. - Implement and maintain ACD, IVR, dialer systems, CRM integrations, and workforce management tools. - Ensure compatibility and optimal performance of telephony solutions and CTI (Computer Telephony Integration) platforms. - Maintain secure and scalable network architecture with firewalls, VPN, and load balancers. - Implement data protection policies aligned with ISO/IEC 27001, GDPR, or local compliance standards. - Monitor for vulnerabilities and coordinate patch management. - Lead a team of system administrators, network engineers, and support staff. - Manage IT vendors, negotiate SLAs, and oversee service contracts for hardware, software, and connectivity. - Develop disaster recovery (DR) and business continuity plans. - Establish ITIL-based incident, problem, and change management processes. - Provide L2/L3 support for escalated technical issues. Qualifications & Skills: - Education: Bachelor's degree in Computer Science, Information Technology, or related field. Masters preferred. - Experience: 8-12 years in IT infrastructure management, with at least 4-5 years in a call center/BPO environment. - Strong knowledge of Windows/Linux server administration, cloud platforms (AWS/Azure/GCP), VoIP/Telephony solutions (Avaya, Genesys, Cisco, etc.), networking (LAN/WAN, SD-WAN), and cybersecurity best practices. - ITIL certification preferred; CCNA/CCNP or equivalent is a plus. - Proven leadership, vendor management, and budgeting skills. Additional Details (if present): Pepper Advantage is committed to helping people succeed, whether they are clients, customers, or employees. The company values include Can do, Balanced, and Real, which shape the culture and interactions within the organization. Pepper Advantage aims to deliver fairness and value for clients and customers, consistently exceeding expectations in all measurable performance areas. As an equal opportunities employer, Pepper Advantage values diversity and inclusion in the workplace.,
About the role Reporting to the Head – Human Resources, Pepper Advantage India, the Lead Talent Acquisition role will be responsible for the end-to-end Talent Acquisition including process planning, developing, and implementing an effective Talent Acquisition strategy for the organization. This also includes (co) building a strong Employer Brand. Location: Mahape, Navi Mumbai, India. Main Responsibilities Ensure proper budgeting and planning of manpower. Drive and motivate the recruitment team. Ensure and maintain proper MIS and reporting structures for recruitment. Ensure adherence to compensation and hiring policies. Work on cost effective methods of hiring effectively, especially bulk and across levels. Self-sourcing and hiring especially at the mid to senior level. Ensure a uniform onboarding experience. Work on initiates to create a strong employer brand for Pepper Advantage India. Your skills Technical 8-12 years of experience in Talent Acquisition preferable in the BFSI sector. Bulk Hiring / Call Centre Hiring experience. Proficiency in windows, Excel and Data / MIS / number management Behavioral Negotiation Skills Ownership and Accountability Strong interpersonal skills and the ability to build relationships with stakeholders & candidates. Required Qualification & Experience Graduate in any stream Post-Graduate in HR an added advantage Pepper Advantage’s values and culture Our mission is to help people succeed. Our clients, our customers, our employees. Our Values are ‘Can do’, ‘Balanced’ and ‘Real’. Pepper Advantage’s values support our vision, shape our culture and define how we interact with other employees and the attitudes we adopt towards our customers and clients. The values of Pepper Advantage support the organisation’s mission statement. Pepper Advantage’s unique outcome focused corporate culture aims to deliver fairness and value for clients and customers, consistently exceeding expectations in all measurable performance areas. Pepper Advantage is an equal opportunities employer. Role Profiles are subject to change in line with business needs.
Location: Pune, India. Main Responsibilities Build and maintain robust and responsive web applications using modern frontend frameworks (Angular, React). Translate UI/UX design wireframes into high-quality code with pixel-perfect accuracy. Develop back-end APIs and services using .NET Core, Node.js, or other modern frameworks. Implement cloud-native solutions leveraging Azure services (e.g., App Services, Azure Functions, Blob Storage, Cosmos DB, Azure DevOps). Collaborate with product managers, designers, and other engineers to deliver high-quality features. Optimize applications for performance, scalability, and maintainability. Ensure cross-browser compatibility and responsiveness across devices. Participate in code reviews, CI/CD pipeline improvements, and Agile ceremonies. Your skills Strong proficiency in JavaScript/TypeScript and modern front-end frameworks like Angular, React. Solid experience with HTML5, CSS3, Sass/Less, and responsive design techniques. Back-end development experience with .NET Core, Node.js, or similar. Hands-on experience with Azure platform – especially Azure App Services, Azure Functions, Azure DevOps, and Azure Storage. Familiarity with RESTful API design and integration. Experience with Git and CI/CD workflows (preferably using Azure DevOps or GitHub Actions). Understanding of containerization and orchestration (Docker/Kubernetes on Azure AKS is a plus). Strong problem-solving skills and a detail-oriented mindset. Nice to have Experience with authentication/authorization (OAuth, Azure AD, etc.). Familiarity with microservices architecture. Experience in writing unit/integration tests (Jest, Mocha, xUnit, etc.). Exposure to Agile/Scrum methodologies. Pepper Advantage’s values and culture Our mission is to help people succeed. Our clients, our customers, our employees. Our Values are ‘Can do’, ‘Balanced’ and ‘Real’. Pepper Advantage’s values support our vision, shape our culture and define how we interact with other employees and the attitudes we adopt towards our customers and clients. The values of Pepper Advantage support the organisation’s mission statement. Pepper Advantage’s unique outcome focused corporate culture aims to deliver fairness and value for clients and customers, consistently exceeding expectations in all measurable performance areas. Pepper Advantage is an equal opportunities employer. Role Profiles are subject to change in line with business needs.
Tele Resolution Agent Reporting to the Call Centre Manager / TL, Collection agents act as liaisons between businesses and customers to collect debts and resolve outstanding balances. HSC /Graduation Debt Recovery Agent Certified Mandatory.
About Pepper Advantage India At Pepper Advantage India, you’ll be part of a global fintech innovator that’s shaping the future of credit risk management. We offer an entrepreneurial environment, a collaborative culture, and the opportunity to build impact at scale. About the role We are looking for a dynamic Head of Business Development to lead our growth strategy in India’s rapidly evolving financial services ecosystem. This role calls for a visionary leader who can build partnerships, design scalable go-to-market strategies, and expand our client base across banks, NBFCs, ARCs, and fintech players. Main Responsibilities Drive business growth across existing and new financial services clients. Develop and execute sales strategies for Pepper’s credit risk and fintech solutions. Identify opportunities in debt management, collections, and loan servicing. Build strong CXO-level relationships and strategic alliances. Lead and mentor the business development team to achieve revenue targets. Collaborate with global leadership on market expansion and solution innovation. Your skills B2B Financial Services/Fintech/Banking Proven track record in enterprise sales and relationship management Deep understanding of credit, collections and risk management solutions Strong network with banks, NBFCs and fintechs Excellent in MS Office, PowerPoint, Reports & Dashboards Excellent leadership, negotiation, and strategic planning skills. Pepper Advantage’s values and culture Our mission is to help people succeed. Our clients, our customers, our employees. Our Values are ‘Can do’, ‘Balanced’ and ‘Real’. Pepper Advantage’s values support our vision, shape our culture and define how we interact with other employees and the attitudes we adopt towards our customers and clients. The values of Pepper Advantage support the organisation’s mission statement. Pepper Advantage’s unique outcome focused corporate culture aims to deliver fairness and value for clients and customers, consistently exceeding expectations in all measurable performance areas. Pepper Advantage is an equal opportunities employer. Role Profiles are subject to change in line with business needs.
About Pepper Advantage India At Pepper Advantage India, you'll be part of a global fintech innovator that's shaping the future of credit risk management. We offer an entrepreneurial environment, a collaborative culture, and the opportunity to build impact at scale. About the role We are looking for a dynamic Head of Business Development to lead our growth strategy in India's rapidly evolving financial services ecosystem. This role calls for a visionary leader who can build partnerships, design scalable go-to-market strategies, and expand our client base across banks, NBFCs, ARCs, and fintech players. Main Responsibilities Drive business growth across existing and new financial services clients. Develop and execute sales strategies for Pepper's credit risk and fintech solutions. Identify opportunities in debt management, collections, and loan servicing. Build strong CXO-level relationships and strategic alliances. Lead and mentor the business development team to achieve revenue targets. Collaborate with global leadership on market expansion and solution innovation. Your skills B2B Financial Services/Fintech/Banking Proven track record in enterprise sales and relationship management Deep understanding of credit, collections and risk management solutions Strong network with banks, NBFCs and fintechs Excellent in MS Office, PowerPoint, Reports & Dashboards Excellent leadership, negotiation, and strategic planning skills. Pepper Advantage's values and culture Our mission is to help people succeed. Our clients, our customers, our employees. Our Values are Can do, Balanced and Real. Pepper Advantage's values support our vision, shape our culture and define how we interact with other employees and the attitudes we adopt towards our customers and clients. The values of Pepper Advantage support the organisation's mission statement. Pepper Advantage's unique outcome focused corporate culture aims to deliver fairness and value for clients and customers, consistently exceeding expectations in all measurable performance areas. Pepper Advantage is an equal opportunities employer. Role Profiles are subject to change in line with business needs.
About Pepper Advantage India At Pepper Advantage India, you’ll be part of a global fintech innovator that’s shaping the future of credit risk management. We offer an entrepreneurial environment, a collaborative culture, and the opportunity to build impact at scale. About the role The AVP – Data Analytics & Collections Strategy will lead the analytical and strategic initiatives that drive the performance and effectiveness of Pepper Advantage’s collections operations. The incumbent will be responsible for developing, implementing, and continuously improving data-driven strategies, segmentation models, and performance frameworks that enable superior recoveries, cost efficiency, and client satisfaction. This is a strategic leadership role requiring strong analytical acumen, hands-on technical skills, and a deep understanding of collections dynamics across retail loan portfolios. Main Responsibilities 1. Strategy Development & Optimization Design, implement, and refine collections strategies across delinquency buckets (early, mid, late, and write-off). Build data segmentation and prioritization frameworks for tele-calling, field collections, and digital engagement. Identify and drive strategy levers to improve roll-rate, cure-rate, and overall recovery performance. 2. Data Analytics & Insights Develop and deploy predictive models and scorecards to assess borrower behavior and repayment propensity. Conduct portfolio performance analytics, trend analysis, and benchmarking for client portfolios. Partner with business teams to translate data insights into actionable collection initiatives. 3. Reporting & Performance Management Develop and automate management dashboards and MIS reports to track key metrics (e.g., recovery rates, productivity, promise-to-pay, RPCs, and field effectiveness). Present analytical insights and recommendations to senior leadership and client stakeholders. 4. Technology & Digital Enablement Work closely with technology teams to enable data integration, visualization, and advanced analytics tools. Leverage AI/ML-based insights, digital contact strategies, and omnichannel analytics to optimize performance. 5. Governance & Compliance Ensure data integrity, accuracy, and compliance with internal policies, client SLAs, and regulatory requirements. Establish quality assurance and control mechanisms for analytical outputs and reporting. Your skills · Education: Graduate or Postgraduate degree in Statistics, Economics, Mathematics, Engineering, or Management from a recognized institution. Advanced certification in Data Analytics, Machine Learning, or Business Intelligence preferred. · Experience: Minimum 8–12 years of experience in collections analytics, credit risk strategy, or portfolio management within BFSI, fintech, or debt management domains. Proven experience in developing and executing data-led collections strategies. Exposure to retail loan products such as personal loans, credit cards, two-wheeler loans, consumer durables, and housing loans. · Technical Skills: Strong command of SQL, Python, R, Power BI, Tableau, or equivalent analytical tools. Knowledge of data warehousing, visualization, and automation platforms. · Behavioural Competencies: Strong analytical and problem-solving ability. Strategic thinker with execution orientation. Excellent communication and stakeholder management skills. Ability to work in a fast-paced, performance-driven environment. Key Performance Indicators (KPIs) Improvement in recovery and roll-rate performance across delinquency stages. Accuracy and timeliness of portfolio analytics and reporting. Efficiency gains achieved through strategy automation and optimization. Positive client feedback on analytical support and insights. Pepper Advantage’s values and culture Our mission is to help people succeed. Our clients, our customers, our employees. Our Values are ‘Can do’, ‘Balanced’ and ‘Real’. Pepper Advantage’s values support our vision, shape our culture and define how we interact with other employees and the attitudes we adopt towards our customers and clients. The values of Pepper Advantage support the organisation’s mission statement. Pepper Advantage’s unique outcome focused corporate culture aims to deliver fairness and value for clients and customers, consistently exceeding expectations in all measurable performance areas. Pepper Advantage is an equal opportunities employer. Role Profiles are subject to change in line with business needs.
Experienced in Bulk Hiring, Collections background preferred. Should be well versed with job portals and alternate sourcing methodologies. Onboarding and Recruitment for Collection Agents. Job Location - Mahape, Navi Mumbai
About Pepper Advantage India At Pepper Advantage India, you'll be part of a global fintech innovator that's shaping the future of credit risk management. We offer an entrepreneurial environment, a collaborative culture, and the opportunity to build impact at scale. About the role The AVP Data Analytics & Collections Strategy will lead the analytical and strategic initiatives that drive the performance and effectiveness of Pepper Advantage's collections operations. The incumbent will be responsible for developing, implementing, and continuously improving data-driven strategies, segmentation models, and performance frameworks that enable superior recoveries, cost efficiency, and client satisfaction. This is a strategic leadership role requiring strong analytical acumen, hands-on technical skills, and a deep understanding of collections dynamics across retail loan portfolios. Main Responsibilities 1. Strategy Development & Optimization Design, implement, and refine collections strategies across delinquency buckets (early, mid, late, and write-off). Build data segmentation and prioritization frameworks for tele-calling, field collections, and digital engagement. Identify and drive strategy levers to improve roll-rate, cure-rate, and overall recovery performance. 2. Data Analytics & Insights Develop and deploy predictive models and scorecards to assess borrower behavior and repayment propensity. Conduct portfolio performance analytics, trend analysis, and benchmarking for client portfolios. Partner with business teams to translate data insights into actionable collection initiatives. 3. Reporting & Performance Management Develop and automate management dashboards and MIS reports to track key metrics (e.g., recovery rates, productivity, promise-to-pay, RPCs, and field effectiveness). Present analytical insights and recommendations to senior leadership and client stakeholders. 4. Technology & Digital Enablement Work closely with technology teams to enable data integration, visualization, and advanced analytics tools. Leverage AI/ML-based insights, digital contact strategies, and omnichannel analytics to optimize performance. 5. Governance & Compliance Ensure data integrity, accuracy, and compliance with internal policies, client SLAs, and regulatory requirements. Establish quality assurance and control mechanisms for analytical outputs and reporting. Your skills Education: Graduate or Postgraduate degree in Statistics, Economics, Mathematics, Engineering, or Management from a recognized institution. Advanced certification in Data Analytics, Machine Learning, or Business Intelligence preferred. Experience: Minimum 812 years of experience in collections analytics, credit risk strategy, or portfolio management within BFSI, fintech, or debt management domains. Proven experience in developing and executing data-led collections strategies. Exposure to retail loan products such as personal loans, credit cards, two-wheeler loans, consumer durables, and housing loans. Technical Skills: Strong command of SQL, Python, R, Power BI, Tableau, or equivalent analytical tools. Knowledge of data warehousing, visualization, and automation platforms. Behavioural Competencies: Strong analytical and problem-solving ability. Strategic thinker with execution orientation. Excellent communication and stakeholder management skills. Ability to work in a fast-paced, performance-driven environment. Key Performance Indicators (KPIs) Improvement in recovery and roll-rate performance across delinquency stages. Accuracy and timeliness of portfolio analytics and reporting. Efficiency gains achieved through strategy automation and optimization. Positive client feedback on analytical support and insights. Pepper Advantage's values and culture Our mission is to help people succeed. Our clients, our customers, our employees. Our Values are Can do, Balanced and Real. Pepper Advantage's values support our vision, shape our culture and define how we interact with other employees and the attitudes we adopt towards our customers and clients. The values of Pepper Advantage support the organisation's mission statement. Pepper Advantage's unique outcome focused corporate culture aims to deliver fairness and value for clients and customers, consistently exceeding expectations in all measurable performance areas. Pepper Advantage is an equal opportunities employer. Role Profiles are subject to change in line with business needs.