Main Responsibilities · Development and maintenance of the new software platform. · Design of a scalable and highly configurable cloud native solution targeting multiple geographic jurisdictions and asset types. · Ensure all developments fit within the overall system architecture and design strategy, and make sure code is of a consistent and appropriate standard. · Manage and maintain the company codebase using industry best practice to provide full audit and control capabilities. · Work with all stakeholders to best prioritise system developments and deliver to agreed release schedules. · Work closely with the test team to design and implement robust automatic testing in an agile fashion. · Work as part of the Scrum team to analyse and estimate sprint items. · Keep abreast with Testing best practices and new trends. Accountabilities · Ownership of the Project Horizon code base and production environment deployed in Azure. Regulation · Ensure the solution meets design best practices as well as cybersecurity requirements. Competencies · Good knowledge of mortgage and lending markets in both loan originations and servicing areas. · Proficient in Microsoft Office applications. · Good documentation skills both technical and operational/process mapping etc. · Ability to work in Agile frameworks but adaptable and confident enough not to be driven by process or methodology for its own sake. · Clear and demonstrable ability to identify problems and work with colleagues to find appropriate solutions collaboratively. Your skills · Excellent C# skills (WebAPI, ASP.NET Core). · Excellent SQL Server, Azure SQL and NoSQL (CosmosDB) skills. · Good understanding of front-end technologies, specifically Angular and the supporting framework tools. · Experienced in cloud-native applications (preferably Azure) with good understanding of modular design and asynchronous communication. · Familiarity with IaaS, PaaS and IaC technologies – Kubernetes, Terraform, Ansible. · Able to demonstrate a track record of building high performing and reliable systems. · Strong advocate of CI/CD principles familiar with the Azure DevOps stack. · A strong communicator with the ability to articulate complex concepts to non-technical audiences. · Competency in best practices and techniques – BDD, design patterns, SOLID principles, DDD. · Ability to analyse problems, think creatively, and make effective decisions in the appropriate timescale. · Self-motivator and ability to work autonomously as well as part of a wider development team · Able to multitask and work across multiple products. · Be open to receive feedback and constructive criticism to drive improvements and deliverables. · Strong team collaboration and experience working with remote teams. · Driving high-quality work products within expected timeframes and on budget. · Ability to handle high pressure and fast paced situations. · Ability to quickly and positively adapt to change. · Strong preference for candidates with 5-7 years’ experience in the Financial Services industry. Pepper Advantage’s values and culture Our mission is to help people succeed. Our clients, our customers, our employees. Our Values are ‘Can do’, ‘Balanced’ and ‘Real’. Pepper Advantage’s values support our vision, shape our culture and define how we interact with other employees and the attitudes we adopt towards our customers and clients. The values of Pepper Advantage support the organisation’s mission statement. Pepper Advantage’s unique outcome focused corporate culture aims to deliver fairness and value for clients and customers, consistently exceeding expectations in all measurable performance areas. Pepper Advantage is an equal opportunities employer. Role Profiles are subject to change in line with business needs.
About the role The National Collection Head will be responsible for leading the national field recovery efforts for early-stage delinquencies, with a specific focus on unsecured loan products. This role requires strategic leadership in driving recovery performance through on-ground execution across multiple regions, particularly in high-volume and high-risk geographies. The ideal candidate should have deep operational expertise, having handled field recovery across at least three states, and must demonstrate experience in managing large unsecured portfolios Location: Mumbai Main Responsibilities 1. Collection Strategy & Execution • Develop and execute field recovery strategies for early-stage overdue unsecured accounts. • Minimize roll forward rates through region-wise planning and robust execution. • Align field recovery plans with broader organizational goals and contact center efforts. 2. Field Operations Management • Lead and oversee field collection teams operating across multiple states. • Create region-specific action plans based on demographic insights and delinquency patterns. • Track performance through KPIs to ensure timely and efficient recoveries. 3. Team Leadership • Manage and guide regional and zonal collection heads across geographies. • Foster a culture of ownership, accountability, and ethical recovery practices. • Drive continuous training and team development to enhance capability. 4. Process Optimization • Strengthen coordination between field and contact center teams for better conversion. • Implement process improvements using tech-enabled collection tools and dashboards. • Ensure SOPs are followed uniformly across all regional operations. 5. Customer Relationship Management • Encourage a respectful, solution-oriented approach in all customer interactions. • Empower teams to offer structured repayment solutions for customers in hardship. • Monitor field conduct and maintain customer experience standards. 6. Compliance & Risk Management • Ensure end-to-end compliance with RBI guidelines, industry norms, and internal audit standards. • Establish controls to prevent unethical practices and ensure grievance redressal. • Work closely with compliance and legal for escalated recovery actions. 7. Stakeholder Engagement • Liaise with internal teams – Credit, Risk, Product, and Legal – for portfolio support and strategy. • Provide regular performance updates to leadership, along with insights on risk pockets and recovery trends. Your skills • Bachelor’s degree in Finance, Business Administration, or related field (MBA preferred). • Minimum 15 years of experience in collections, with a strong focus on field recovery for unsecured loans. • At least 7 years in a leadership role managing early bucket delinquency collections. • Must have handled collections across at least 3 states with proven experience in regional operations Pepper Advantage’s values and culture Our mission is to help people succeed. Our clients, our customers, our employees. Our Values are ‘Can do’, ‘Balanced’ and ‘Real’. Pepper Advantage’s values support our vision, shape our culture and define how we interact with other employees and the attitudes we adopt towards our customers and clients. The values of Pepper Advantage support the organisation’s mission statement. Pepper Advantage’s unique outcome focused corporate culture aims to deliver fairness and value for clients and customers, consistently exceeding expectations in all measurable performance areas. Pepper Advantage is an equal opportunities employer. Role Profiles are subject to change in line with business needs.
The National Collection Head will lead the national field recovery efforts for early-stage delinquencies, focusing on unsecured loan products. You will be responsible for driving recovery performance through on-ground execution across multiple regions, particularly in high-volume and high-risk geographies. The ideal candidate should have deep operational expertise in field recovery across at least three states, managing large unsecured portfolios. Your main responsibilities will include developing and executing field recovery strategies, minimizing roll forward rates, aligning plans with organizational goals, and managing field collection teams across multiple states. You will need to create region-specific action plans, track performance through KPIs, manage regional and zonal collection heads, and drive continuous training and team development. You will be expected to strengthen coordination between field and contact center teams, implement process improvements using tech-enabled tools, ensure SOPs are followed uniformly, encourage a respectful customer approach, and maintain compliance with RBI guidelines and internal audit standards. Stakeholder engagement with internal teams like Credit, Risk, Product, and Legal will also be crucial, providing regular performance updates and insights on risk pockets and recovery trends. The ideal candidate should have a Bachelor's degree in Finance, Business Administration, or a related field (MBA preferred) and a minimum of 15 years of experience in collections, with a strong focus on field recovery for unsecured loans. At least 7 years of leadership experience in managing early bucket delinquency collections is required, along with proven experience in regional operations across at least 3 states. Pepper Advantage's values of Can do, Balanced, and Real support the mission to help people succeed. The unique outcome-focused corporate culture aims to deliver fairness and value for clients and customers, consistently exceeding expectations. Pepper Advantage is an equal opportunities employer, and role profiles are subject to change in line with business needs.,
You will be working as a Field Collection Executive at Pepper Advantage in Bhopal. Pepper Advantage is a renowned company specializing in managing non-performing loans and offering financial solutions with a strong dedication to innovative and customer-centric services. Your primary responsibilities will include maintaining precise records of collections and interactions, ensuring adherence to legal and company policies, and submitting regular collection status reports. To be eligible for this role, you must have at least a 12th Pass qualification and a minimum of 6 months of prior experience in collections. Additionally, you should possess excellent communication and negotiation skills, be self-motivated, capable of working independently, and hold a valid driver's license. As a Field Collection Executive, you will receive a competitive salary along with incentives, health and wellness benefits, and opportunities for career growth. This is a full-time, permanent position with day shift schedules and a performance bonus. Ideally, you should have at least 1 year of experience in collections. The work location will be in person. Join Pepper Advantage to contribute to the team's success in managing non-performing loans and providing top-notch financial solutions through your collection expertise and commitment to excellence.,
About the role Reporting to the Lead – Talent Acquisition, Talent Acquisition Specialist role will be responsible for fulfilling the recruitment nos. especially at the entry level – collection roles and other roles as assigned from time to time. Location: Ghansoli, Navi Mumbai Main Responsibilities • Self-Sourcing through recruitment portals and other sources. • Fulfilling bulk hiring targets. • Ensure use of the Application Tracking System and maintain proper MIS and reporting structures for recruitment. • Ensure adherence to compensation and hiring policies. • Report to Lead -Talent Acquisition and fulfill assignments as given from time to time. Your skills Technical • 1-2 years of experience in Talent Acquisition preferable in the BFSI sector. • Bulk Hiring / Call Centre Hiring experience. • Proficiency in windows, Excel, and Data / MIS / number management. Behavioral • Negotiation Skills. • Ownership and Accountability. • Networking skills. • Ability to build relationships with stakeholders & candidates. Required Qualification & Experience • Graduate in any stream. • Post-Graduate in HR an added. Pepper Advantage’s values and culture Our mission is to help people succeed. Our clients, our customers, our employees. Our Values are ‘Can do’, ‘Balanced’ and ‘Real’. Pepper Advantage’s values support our vision, shape our culture and define how we interact with other employees and the attitudes we adopt towards our customers and clients. The values of Pepper Advantage support the organisation’s mission statement. Pepper Advantage’s unique outcome focused corporate culture aims to deliver fairness and value for clients and customers, consistently exceeding expectations in all measurable performance areas. Pepper Advantage is an equal opportunities employer. Role Profiles are subject to change in line with business needs.
Location: Pune, India. Main Responsibilities • Manage day to day product roadmap implementation with the team. • Manage support function for existing clients with respect to bug fixes and client enhancements. • Help client's adopt LG - i.e. API, Lens, Scoring framework interacting with their IT and business teams. • Manage vendor interaction and dependencies. • Help setup POC's with lead clients working in coordination with BD team. • Resource planning based on priority and requirements. • Work with product managers to build functional requirement documents on new enhancements. • Deep understanding of web application architecture specially in a SaaS environment. Your skills • Must have managed a team of tech developers/QA/Support engineer. • Experience dealing with clients tech teams for integration and adoption of the product. • Ability to work with diverse set of team from experienced to junior members. • Knowledge of product development life cycle. • Experience working with applications deployed on public cloud (Azure, AWS, GCP etc). • Product design background in BFSI sector a plus. Pepper Advantage’s values and culture Our mission is to help people succeed. Our clients, our customers, our employees. Our Values are ‘Can do’, ‘Balanced’ and ‘Real’. Pepper Advantage’s values support our vision, shape our culture and define how we interact with other employees and the attitudes we adopt towards our customers and clients. The values of Pepper Advantage support the organisation’s mission statement. Pepper Advantage’s unique outcome focused corporate culture aims to deliver fairness and value for clients and customers, consistently exceeding expectations in all measurable performance areas. Pepper Advantage is an equal opportunities employer. Role Profiles are subject to change in line with business needs.
Location: Ghansoli, Navi Mumbai Main Responsibilities • Self-Sourcing through recruitment portals and other sources. • Fulfilling bulk hiring targets. • Ensure use of the Application Tracking System and maintain proper MIS and reporting structures for recruitment. • Ensure adherence to compensation and hiring policies. • Report to Lead -Talent Acquisition and fulfill assignments as given from time to time. • The incumbent will be performing 80% recruitment and 20% generalist support. Your skills Technical • 4-6 years of experience in Talent Acquisition preferable in the BFSI sector. • Bulk Hiring / Call Centre Hiring experience. • Proficiency in windows, Excel, and Data / MIS / number management. Behavioral • Negotiation Skills. • Ownership and Accountability. • Networking skills. • Ability to build relationships with stakeholders & candidates. Required Qualification & Experience • Graduate in any stream. • Post-Graduate in HR an added. Pepper Advantage’s values and culture Our mission is to help people succeed. Our clients, our customers, our employees. Our Values are ‘Can do’, ‘Balanced’ and ‘Real’. Pepper Advantage’s values support our vision, shape our culture and define how we interact with other employees and the attitudes we adopt towards our customers and clients. The values of Pepper Advantage support the organisation’s mission statement. Pepper Advantage’s unique outcome focused corporate culture aims to deliver fairness and value for clients and customers, consistently exceeding expectations in all measurable performance areas. Pepper Advantage is an equal opportunities employer. Role Profiles are subject to change in line with business needs.
Location: Ghansoli, Navi Mumbai Main Responsibilities Self-Sourcing through recruitment portals and other sources. Fulfilling bulk hiring targets. Ensure use of the Application Tracking System and maintain proper MIS and reporting structures for recruitment. Ensure adherence to compensation and hiring policies. Report to Lead -Talent Acquisition and fulfill assignments as given from time to time. The incumbent will be performing 80% recruitment and 20% generalist support. Your skills Technical 4-6 years of experience in Talent Acquisition preferable in the BFSI sector. Bulk Hiring / Call Centre Hiring experience. Proficiency in windows, Excel, and Data / MIS / number management. Behavioral Negotiation Skills. Ownership and Accountability. Networking skills. Ability to build relationships with stakeholders & candidates. Required Qualification & Experience Graduate in any stream. Post-Graduate in HR an added. Pepper Advantages values and culture Our mission is to help people succeed. Our clients, our customers, our employees. Our Values are Can do, Balanced and Real. Pepper Advantages values support our vision, shape our culture and define how we interact with other employees and the attitudes we adopt towards our customers and clients. The values of Pepper Advantage support the organisations mission statement. Pepper Advantages unique outcome focused corporate culture aims to deliver fairness and value for clients and customers, consistently exceeding expectations in all measurable performance areas. Pepper Advantage is an equal opportunities employer. Role Profiles are subject to change in line with business needs. Show more Show less