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Job Description: Global Delivery Derivatives COE Role Summary This role is in Coimbatore for Derivatives Service Delivery team. This is an onsite role with a shift covering North American hours in India however flexibility to be available for ad-hoc meetings may arise from time to time. Primary Job Duties And Responsibilities Ensure effective operations delivery day to day across North America Futures & Options and CCP teams based in Coimbatore and Pune. This will also include Change Management and Outsourcing governance. Drive a culture of risk excellence including control enhancement, open and transparent communication, timely escalation and remediation of issues as they arise. Develop a sense of belonging where teams operate as ‘One State Street’ beyond functional structures to share knowledge, drive best practice, and create rotation opportunities. Coimbatore is a multi-team location within DCoE. Implement adequate processes to ensure teams achieve internal and external SLAs/KPI’s and ensure that delivery teams are properly staffed and positioned to deliver upon commitments including partnering and influencing functional leadership. Implement consistent service delivery standards and technology aligned with global model to deliver service excellence whilst driving efficiency and reducing bespoke models. Implement appropriate oversight procedures and business controls to ensure compliance with internal and external outsourcing regulations Act as senior service delivery partner to the country head of DCoE working along with other peers to ensure senior level service delivery engagement with clients and prospects. Act as local escalation point for client and service delivery issues and bring all players together across DCoE and the broader organization to own and drive remediation. Proactively engage in client solution initiatives and GD Simplification to ensures new business opportunities are properly supported and executed. Do More with Less as the theme. Manage and take ownership of risk including ops, compliance, regulatory & audit requests for Coimbatore including teams that are led and managed by other peers. Be the local point of contact for your peers’ team in that location akin to a Site Leader of Coimbatore for DCoE. Taking accountability of end-to-end outcomes as an enterprise, collaborating across functions/business and locations (AVP+) Executive presence, managing with influence and effective communication across stakeholder groups both regionally and globally Responsible for execution of the overall business plan in assigned areas, including management to financial and operational efficiency budgets. Given the leadership role, demonstrate strong focus in all aspects of Human Resource management including talent acquisition strategy; onboarding execution; training and development; staff rotation; span-of-control; overtime discipline; turnover reduction; feedback mechanisms; etc. Drive pay for performance with a focus on rewarding the future talent pool Responsible for the direction and training of direct reports and the ongoing evaluation of their managerial performance. Drive proactive development and succession planning across all layers of Operations management. Commercial Acumen – Understanding of budgets, forecast, cost management is a must including working with BU lead and other stakeholders to build cost efficiency Scope Distinction & Independent Action The role requires strong collaboration with Global/regional partners for local execution of global/regional operating model strategies. Minimum Job Specifications Equivalent to a B.S. degree in Finance, Business, Accounting, or related field. Fifteen or more years of leadership experience, preferably in the financial services organization. Detailed understanding of Asset servicing operations, Derivatives, Reconciliation, Middle & Back Office operations Excellent leadership, interpersonal, organizational and communication skills. Ability to develop business relationships with various levels of management within local and global stakeholders . Strong problem resolution and analytical skills, ability to drive strategic change About State Street What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients. Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential. Job ID: R-773820 Show more Show less
