Deputy GM - Quality & Process Excellence - Procurement || Hyderabad

Job Description

Experience 12 - 15 years in SCM domain areas of Sourcing & Procurement BPO/GBS service industry experience 8+ years in Quality and Process Excellence role Skills and Experience Required Experience in Building Quality Frameworks independently within Supply chain function and smooth implementation and adherence Knowledge of Quality Monitoring process and system Relevant experience in S2P in Lean and Digital Transformation, knowledgeable about tools and platforms used in S2P in mid-size to large Global clients Hands on experience on process diagnostic study, VSM, lean techniques, brainstorm solutions Good analytical skills to drive meaningful conversations using insights from data Preferred Certifications in Lean Six Sigma from Recognized Institutions Good knowledge in presentations, advanced MS-Office (excel etc.) Strong Communication and storytelling skills, should have experience in managing senior stakeholders (External & Internal) and be able to influence decisions Should have prior Team management experience Roles & Responsibilities Lead Quality Assurance and Process Excellence function, ensuring compliance with global regulatory standards Develop a robust Quality Control Framework and ensure implementation, adherence and effectiveness of audits conducted Institutionalize strong Governance Structure and operational mechanisms to embed quality and innovation as part of the BAU deliverables and ensure seamless operations De-Risk operations through deployment of Risk Control & Best Practice framework Manage CAPA processes and effectiveness of controls identified and implemented Ensure Quality sampling methodology is effective and Quality checks as per defined framework ensuring feedback and consequence management is in place Own and deliver on committed efficiency improvement in engagement through CI lever Independently lead high impact projects to deliver prioritized business outcome and value delivered Identify Digital led transformation opportunities and bring best practices from existing relationships in S2P Institute a reporting mechanism and strong governance for measurement and reporting Anticipate and highlight challenges for resolution to avoid disruption to operations and client business Client satisfaction/ dissatisfaction measurement & analysis through independent surveys. Mentor and build LSS DNA in the operations environment