Decimal Technologies - Manager - Customer Success

Job Description

About the job: Job Responsibilities: - Develops and maintains long-term relationships with accounts. - Generate revenue among client accounts, including upselling and cross-selling. - Collection of the raised invoices by the CSM. - Operates as the single point of contact for assigned customers. - Makes sure clients receive requested products and services in a timely fashion. - Communicates client needs to Decimal. - Gets involved in analysis of the requirements and coordinate internally with different internal stakeholders. - Forecasts and tracks client account metrics. - Identifies opportunities to grow business with existing clients. - Coordinate with other Channels, (Delivery, Platform, Support) working on the same account to ensure consistent service. - Service multiple clients concurrently, always meeting deadlines. - Coordinates for Prepare Requirement Document. - Achieve high Customer Satisfaction (CSAT). Desired Skills: - Excellent interpersonal skills with the ability to quickly build rapport with clients.- MBA from a reputable college.- Business knowledge of Banking, including Assets and Liabilities.- Strong connections in the industry will be preferable.- High comprehension capability and organizational skills.- Demonstrates unrelenting follow-up capabilities, comfortable being perceived at client premises.- Proactive go-getter with effective crisis management skills and the ability to define priorities effectively.- Capable of multitasking in different domainsApplySaveSaveProInsights