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Decimal Technologies - Account Manager - CSM

2 - 5 years

6 - 11 Lacs

Mumbai

Posted:3 weeks ago| Platform: Naukri logo

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Skills Required

security management media relations public relations account management crisis management security operations vendor management project management training hrsd corporate communication physical security facility management general administration

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Responsibilities: - Develops and maintains long-term relationships with accounts. - Generate revenue among client accounts, including upselling and cross-selling. - Collection of the raised invoices by the CSM. - Operates as the single point of contact for assigned customers. - Makes sure clients receive requested products and services in a timely fashion. - Communicates client needs to Decimal. - Gets involved in analysis of the requirements and coordinate internally with different internal stakeholders. - Forecasts and tracks client account metrics. - Identifies opportunities to grow business with existing clients. - Coordinate with other Channels, (Delivery, Platform, Support) working on the same account to ensure consistent service. - Service multiple clients concurrently, always meeting deadlines. - Coordinates for Prepare Requirement Document. - Achieve high Customer Satisfaction (CSAT). Desired Skills: - Excellent interpersonal skills with the ability to quickly build rapport with clients.- MBA from a reputable college.- Business knowledge of Banking, including Assets and Liabilities.- Strong connections in the industry will be preferable.- High comprehension capability and organizational skills.- Demonstrates unrelenting follow-up capabilities, comfortable being perceived at client premises.- Proactive go-getter with effective crisis management skills and the ability to define priorities effectively.- Capable of multitasking in different domainsApplySaveSaveProInsights

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Decimal Technologies
Decimal Technologies
www.decimaltechnologies.com

Financial Technology (FinTech)

San Francisco

51-200 Employees

23 Jobs

    Key People

  • John Doe

    CEO

  • Jane Smith

    CTO

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