Data Analyst

Data Analyst

Are you passionate about transforming data into actionable insights that drive business success? Join SmartQ as a Data Analyst, where you'll turn complex data into clear strategies, optimize decision-making, and fuel growth. Your expertise in data visualization, statistical analysis, and reporting will help streamline operations and enhance customer experiences. We seek a detail-oriented professional with strong analytical skills and a curiosity-driven mindset. If you're ready to make an impact with data-driven innovation, join us now!

Key responsibilities

1. Data Management & Analysis

• Collect, clean, and organize data from various client and internal systems.
• Perform detailed analysis on client transaction data, engagement metrics, and operational KPIs.
• Identify trends, anomalies, and opportunities for improving client service delivery.

2. Reporting & Visualization

• Develop and maintain dashboards and reports using tools like Power BI, Tableau, or Excel.
• Prepare monthly/quarterly client performance reports.
• Translate complex datasets into easy-to-understand visual stories for clients.

3. Client Servicing & Communication

• Work closely with client servicing teams to understand business needs and translate them into data requirements.
• Present insights and findings directly to clients in review meetings.
• Proactively recommend solutions or process improvements based on data findings.

4. Cross-Functional Collaboration

• Collaborate with tech, operations, and product teams to ensure accurate data flow and reporting.
• Partner with business teams to define KPIs and measure campaign or product success.
• Support new client onboarding with baseline data reports and trend analysis.

5. Quality Control & Compliance

• Ensure all data handling follows company and regulatory compliance requirements (GDPR, data privacy standards).
• Regularly audit data quality and integrity.

Educational Qualification & Skills Required

Essential:

• Bachelor’s degree in data Analytics, Statistics, Computer Science, or related field. With 3 to 5 years of work experience.
• Strong analytical skills with expertise in Excel, SQL, and data visualization tools.
• Experience in interpreting data for client-facing roles.
• Strong communication skills to explain technical insights to non-technical audiences.

Preferred:

• Experience in B2B SaaS, food-tech, or service-based industries.
• Familiarity with APIs, CRM tools, and automated reporting workflows.
• Knowledge of Python or R for advanced analytics.

Message from CEO:

We've come to realize that we're not merely in the B2B Food service industry; we're in the business of 'Capturing Hearts.' We find ourselves in a unique position to turn ordinary, mundane corporate cafeterias into places of pure delight, where individuals can freely express themselves, find inspiration, and share happiness. Such a profound transformation opportunity is a rare gift, where the purpose of our enterprise transcends the ordinary. If this vision resonates with you, we invite you to join us in our mission to spread joy and happiness in a world weighed down by stress and pressure. Together, let's play our part in making this world a more beautiful place.