Customer Support Specialist

Company Description

Sterling Outsourcing from Poland

Role Description

Sterling Customer Experience India Pvt. Ltd. is hiring for customer executive operations for a

BPO in Powai Mumbai. It is part of the Sterling Outsourcing group based out of Poland.

Looking for immediate joiners only.

Address - 1st Floor, Sterling, Supreme Business Park - A, wing, Powai

Date of joining - 25th July 2025

Contact details - 7755929008

Open for walk-in interviews.

Position: Analyst (Operations) for a Banking client

Company: Sterling Customer Experience Pvt. Ltd.

Process: Chat based

Rotational shifts and rotational week offs

Location: Powai, Mumbai

Role and Responsibility of an Analyst

1. Customer Interaction: Engage with customers through live chat, addressing inquiries, providing information, and resolving issues promptly while adhering to the high-quality standards.

2. Issue Resolution: Listen actively to customer concerns, diagnose issues, and offer effective solutions. Ensure timely and satisfactory resolution of complaints to maintain customer satisfaction.

3. Multitasking: Manage multiple chat sessions simultaneously while maintaining high service quality.​

4. Complaint Handling and De-escalation: Manage and resolve customer complaints with empathy and professionalism. Utilize de-escalation techniques to address and mitigate customer dissatisfaction.

5. Performance Metrics Adherence: Meet or exceed established performance metrics, including response time, resolution time, customer satisfaction scores, and adherence to service level agreements (SLAs).

6. Compliance: Adhere to the policies, procedures, and data protection regulations during all customer interactions.

Essential skills and Qualities

Communication Skills: Clear and effective verbal and written communication to interact with customers and colleagues.​

Adaptability: Flexibility to handle various customer scenarios and adjust to changing processes. Adaptability to work in a start-up environment.

Technical Proficiency: Familiarity with CRM software, helpdesk tools, and other relevant technologies.

Problem-Solving Abilities: Ability to analyze issues and develop practical solutions promptly.​

Qualifications

Education: Minimum HSC; graduates are preferred.

Experience: 3–4 years in customer service or chat support roles is a must. Open to hire freshers as well with excellent communication skills.

Please share your resumes with Antariksh at antariksh.pant@sterling-outsourcing.com.