Customer Support Specialist

What we do:

Money.

We’re a financial services platform that uses technology to simplify money management. Whether it’s a savings account, payments, loans, credit cards, investments, or smart money tools it’s all on Jupiter. We break down banking jargon, offer spending insights, and give users modern features to make better financial decisions.

Our journey:

Jupiter was founded in 2019 by Jitendra Gupta (founder of Citrus Pay), who saw how broken personal finance felt compared to customer-first experiences like food or entertainment. We launched in 2021 with a 100,000+ waitlist. Today, 30 Lakh+ users trust us with their money.

We've built a team of creative thinkers and domain experts, driven by a shared vision of a transparent and inclusive financial ecosystem.

We’ve embraced cutting- edge technology with high ownership and deep customer obsession. Our team, spanning Mobile, Platform, Data, AI & ML — is building to scale products across the board. From AI to behavioural science, we’re creating world class banking experiences, and we’re looking for more builders to join us.

Who we're looking for:

We are looking for a customer service executive with credit card experience to act as a key point of contact. They will provide detailed information on our products and resolve customer account issues efficiently.

Roles and Responsibilities:

• Supporting end customers via various communication channels, including mail, live chat, social media, and on-call
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Use the right methods/tools to provide accurate, valid, and complete information. Handle
• customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
• Keep records of customer interactions as per agreed communication guidelines and defined policies

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What is needed for this role:

• Excellent written and verbal communication skills
• Exemplary people and communication skills
• 1 to 5 years of experience working as a customer support executive, approachable, and a team player with a learning and forward-thinking mindset
• Must have 1 year of experience in handling credit card queries
• Creating delightful customer relationships, which include consistent follow-through, setting proper expectations, and advocating for client issues within internal departments.
• Only graduates can apply.

Brownie Points for:

• Experience mentoring juniors or managing agency/vendor partners.
• Exposure to credit or payment products and their risk/compliance nuances.
• Familiarity with predictive models (churn or upsell propensity) and large-scale marketing automation.

Want to know more about us? Hop onto the links below:

• About us
• Our values
• Our Journey