Customer Service Executive

Job Description

Sterling Customer Experience India Pvt. Ltd. is #hiring for #customerexecutive #operations for a #BPO in #Powai #Mumbai It is part of the #SterlingOutsourcing group based out of #Poland; with the Indian unit being a 3 and a half month old start up based out of Powai in Mumbai. We are open to hire freshers as well who have excellent communication skills. Position: Analyst (Operations) for a Banking client Company: Sterling Customer Experience Pvt. Ltd. Process: Chat based Shifts - 8 hours shift including breaks with 5 days working - Rotational shift and rotational off . Shift allowance - Over and above the CTC. Location: Powai, Mumbai Address:- 1st Floor, Sterling, Supreme Business Park, A-wing, Powai. Kindly share your updated reume on 7755929008 Role and Responsibility of an Analyst 1. Customer Interaction: Engage with customers through live chat, addressing inquiries, providing information, and resolving issues promptly while adhering to the high-quality standards. 2. Issue Resolution: Listen actively to customer concerns, diagnose issues, and offer effective solutions. Ensure timely and satisfactory resolution of complaints to maintain customer satisfaction. 3. Multitasking: Manage multiple chat sessions simultaneously while maintaining high service quality Show more Show less