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Customer Support Specialist

Customer Support Specialist

Glorious Hr Services

1 - 6 years

3 - 4 Lacs

bengaluru

Posted:3 days ago| Platform:

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Skills Required

customer support upsell customer service cross selling expression blend tat semi voice customer satisfaction sla customer focus inbound aht churn outbound escalations net promoter score customer retention complaints international voice kra csat voice international bpo

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role: International Voice Process (US Customer Support)

Location: Bangalore (Work from Office)

Shift Timings: US shifts

Working Days: 5 Days a Week (2 Days Off)
Transport: 2-Way Cab FacilityJoiners: Only Immediate Joiners will be considered

Eligibility Criteria:

Freshers or Minimum 1 year of experience in Voice - Customer Support
Freshers with excellent communication skills can also apply
Undergraduates can apply

Key Skills Required:

Customer Handling and Inbound Call Management
Understanding of CSAT, AHT, and BPO Metrics
Excellent verbal communication in English
Ability to deliver results under pressure

CTC: Up to 4.22 LPA

CONTACT: Chanchal- 9251688424

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Glorious Hr Services

IT Services and IT Consulting

Ajmer Rajasthan

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