Customer Support Executive

Company Description

i-Pangram Digital Services LLP, formerly known as Jack Solutions, has been a trusted technology partner for over 15 years, committed to empowering businesses to embrace AI-first, digital-first approaches and Industry 4.0 transformations. Specializing in next-generation technologies such as AI, AR/VR/XR/MR/Metaverse, IoT, Cloud, and Workflow Automation, i-Pangram delivers cutting-edge IT solutions that align with strategic goals. Our team of experienced professionals focuses on scaling innovation and driving business growth through transparency, trust, and secure operations. With a client-centric approach, i-Pangram is dedicated to providing cost-effective solutions and ongoing support for long-term success.

Role Description-

We are looking for a dedicated and customer-focused Customer Support Executive to manage post-sales support, service delivery, and relationship management for both end-users and channel partners of our Augmented Reality (AR) product. The ideal candidate should have strong communication, coordination, and problem-solving skills to ensure a smooth and satisfying customer experience.

Key Responsibilities

• Act as the primary point of contact for customer and partner queries post-sale, ensuring timely resolution and satisfaction.
•   Coordinate with internal teams to ensure accurate and timely delivery of AR products/services.
•   Provide onboarding support, training, and usage guidance to customers and partners.
•   Handle escalations, service requests, and troubleshooting via phone, email, or remote sessions.
•    Maintain updated records of support cases, delivery statuses, feedback, and resolutions in the CRM system.
•   Build and maintain long-term relationships by delivering consistent and quality support.
•   Communicate proactively about delivery timelines, product updates, and service improvements.
•   Assist resellers and agents with their client-side delivery and support requirements.
• Collect feedback and report common issues to relevant teams to support continuous improvement.

Qualifications & Skills

• Bachelor’s degree in any discipline (preferred in Business, IT, or Communications).
•   0–2 years of experience in customer support, client servicing, or after-sales (preferably in tech or product-based companies).
•   Excellent verbal and written communication skills in English, Gujarati, and Hindi.
•   Strong coordination, empathy, and follow-up skills.
•   Basic understanding of AR or digital products is a plus (training will be provided).
•   Familiarity with CRM tools, ticketing systems, and productivity tools (MS Office, Google Workspace).
• Problem-solving attitude and ability to handle multiple client interactions effectively.

What We Offer

• 1st and 3rd Saturday Off.
• PF and ESIC benefits.
• Competitive compensation.
• Training and Career development opportunities.
• Dynamic and supportive work environment.