Customer Support Executive

Cityfurnish

0 - 1 years

2 - 3 Lacs

Gurgaon

Posted:3 months ago| Platform:

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Skills Required

Customer Support BPO Email Support Typing speed Email BPO Non voice Chat process Back office Semi-voice Chat Support KPO Inbound Voice process CSA Outbound Non-voice process Domestic Chat Blended process Fresher Callls Client CRM

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Overview

We are looking for an enthusiastic individual to join our company who will act as a liaison between our company and its current and potential customers. An ideal candidate should be able to accept ownership for effectively solving customer issues, complaints, and queries while keeping customer satisfaction as an utmost priority.

Responsibilities

Manage tickets and update customer information in the database during and after each call.
Maintain a database of customer interactions and transactions, record details of inquiries, complaints, and comments, as well as actions taken.
Convert Leads to new orders.
Contact potential customers to showcase company products or services
Follow-up on Interested Leads
Negotiate prices and terms with customers
Get the documentations done for the converted leads
Work with other team members to ensure customer satisfaction
Engage in problem-solving and process improvement.
Develop strategies to ensure judicial usage of resources and timely delivery.

In case you wish to apply, share your resume at hr@cityfurnish.com or whatapp on 8826260848

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