Customer Support Executive

Designation:

Customer Support Executive

Role:

To ensure that customer needs are fully met on every call through the achievement of quality and service targets and the delivery of first class customer service.

Responsibilities:

• To converse with all our clients across the globe using the highest standard of English
• To achieve KPI and targets set by Team Manager
• To ensure that each customer receives a high quality experience of professional service thus achieving your call quality targets
• To ensure that all necessary administrative work is completed accurately and promptly on each call thus achieving your error rate target.
• To ensure that you always aim to exceed set targets on projects converting as many dials into verifiedss
• To maximize productive phone time while working in the call centre, through achieving a calls per productive hour target
• To maximize productive phone time while working in the call centre, through achieving verified calls per productive hour target (certain projects)
• To apply your skills with the enthusiasm needed to achieve the above targets
• To apply your skills when necessary to bring the product to life to the client and promote the benefits of the project
• Understand and work towards the Call Centre and Merits business objectives
• To support your team at all times in order to achieve team targets by demonstrating the appropriate interpersonal behaviors
• To ensure you meet the schedule adherence target by being available to make/take calls when expected

Experience:

• Experienced candidates from 6 months and above to 5 years’ experience in any international BPO
• Candidates experienced in other fields with good communication can also be considered
• Fresher’s with excellent communication skills can also apply.

Education Qualification

• Minimum Qualification – UG and above (Non – Engineering Graduates only)

Required Skills

• Excellent Communication skills
• Good computer knowledge (preferably in MS Office)
• Intermediate typing skills