You will be the POC for our customers, handling queries across phone, email, and chat channels. 0-2 exp; Hindi & English is a must, chat/non voice chat process. Expected to provide timely, and empathetic responses, ensuring customer satisfaction. Perks and benefits PF, Gratuity, Health Insurance
Responsibilities: * Respond promptly to customer queries via phone, email & chat * Maintain high NPS through effective issue resolution * Collaborate with cross-functional teams on product improvements