You will be the POC for our customers, handling queries across phone, email, and chat channels. 0-2 exp; Hindi & English is a must, chat/non voice chat process. Expected to provide timely, and empathetic responses, ensuring customer satisfaction. Perks and benefits PF, Gratuity, Health Insurance
Responsibilities: * Respond promptly to customer queries via phone, email & chat * Maintain high NPS through effective issue resolution * Collaborate with cross-functional teams on product improvements
Responsibilities: * Provide desktop & laptop support * Troubleshoot LAN issues * Install hardware & software * Configure Outlook & printers * Manage network printers
Key Responsibilities: Provide clear and accurate information Maintain call logs and customer data Prepare basic Excel reports Track follow-ups and call outcomes Coordinate with internal teams Ensure quality communication and customer satisfaction Provident fund
Admin Manager oversees office admin, facilities, IT coordination, compliance, vendor/staff mgmt, audits, procurement, contracts, and general ops incl travel, cafeteria, access, and issue resolution. Health insurance Provident fund
Role & responsibilities - Manage AR function , set up AR function & then eventually Lead the AR team (which may include executives/analysts) and define responsibilities, targets, workflows. - Oversee issuance of client invoices (corporate contracts, recurring subscriptions, service fees) in a timely and accurate manner. - Monitor receivables ageing, generate weekly/monthly AR ageing reports, highlight high risk accounts and escalate where required. - Manage collections: follow up with clients, negotiate payment terms where required, and reduce Days Sales Outstanding (DSO). - Reconcile the AR ledger: ensure all receipts are posted correctly, discrepancies resolved, write-off approvals managed. - Work closely with sales/operations/client servicing teams to resolve billing disputes, contract variances or service-delivery issues that delay collections. - Implement and oversee credit policies and controls: credit evaluation of new clients, terms & conditions, risk mitigation. - Support month-end, quarter-end and year-end closing activities as relevant to AR and liaise with audit processes for AR. - Drive process improvement initiatives in the AR function (automation, tools, dashboards) to make collections more efficient. - Forecast receivables and cash inflows, and provide input to the finance leadership for cash-flow planning. - Provide management insights: e.g., trend analysis of receivables, ageing buckets, client payment behaviour and propose corrective actions. - Ensure compliance with relevant accounting standards, internal policies and statutory/ taxation requirements related to revenue and receivables. Preferred candidate profile Qualifications & Skills Certification in Management Accounting / MBA (Finance) or equivalent degree in Accounting/Finance preferred. Proven experience (6-10 years) in accounts receivable / credit control / collections, preferably in a B2B environment (corporates or service contracts). Prior experience with subscription or recurring revenue business or health-tech / services business is a plus. Strong understanding of accounting standards (Indian GAAP / Ind AS), revenue recognition and internal controls. Excellent interpersonal and negotiation skills for working with clients (especially large corporate accounts) and internal stakeholders. Proficient in MS Excel (pivot tables, v-lookups), experience with ERP/accounting software (SAP, Oracle, Tally, or similar) and working with dashboards. Analytical mindset, ability to interpret ageing trends and make data-driven decisions. Ability to lead a small team, set performance targets, build process discipline and drive results. Strong communication skills (verbal & written) and ability to work in a fast-growing environment with changing priorities. High degree of integrity, attention to detail and follow-through. Key Performance Indicators (KPIs) Days Sales Outstanding (DSO) trending downwards. Percentage reduction in receivables > 90 days. Collection efficiency (percentage of billed amounts collected within agreed timeframe). Accuracy and timeliness of invoice generation. Number of disputes resolved and time to resolution. Cash flow from operating activities (receivables component). Team performance (targets met, adherence to process, minimal audit findings). Preferred / Nice-to-Have Experience in a startup or high-growth company dealing with scaling operations. Exposure to international clients or multi-currency billing (if applicable). Experience in a health-tech, SaaS or subscription-based business model. Knowledge of taxation/GST as applicable to services business in India.
Responsibilities: * Develop visual concepts using Adobe Creative Suite & Figma * Present designs for approval * Collaborate with cross-functional teams on project delivery * Ensure brand consistency across all materials Provident fund Health insurance
Looking for a creative copywriter (3-5 yrs) to craft clear, accurate, user-focused content for web, social, email, internal & sales channels. Simplify healthcare concepts with a warm, credible tone while collaborating cross-functionally. Provident fund Health insurance
About the Role We are looking for a proactive and empathetic Customer Support Executive to join our team. You will be the first point of contact for our customers, ensuring prompt, professional, and effective resolution to their queries, complaints, and requests across multiple channels. Key Responsibilities Handle inbound and outbound customer calls, emails, and chat queries. Provide accurate information about products/services and resolve issues within defined SLAs. Escalate unresolved issues to the appropriate department and follow up until closure. Maintain detailed records of customer interactions in the CRM system. Coordinate with cross-functional teams to ensure seamless customer experience. Meet daily/weekly performance metrics including response time, resolution rate, and customer satisfaction scores Role & responsibilities Adhere to company policies, shift schedules, and quality standards. Required Skills & Qualifications 03 years of experience in customer support (freshers can apply). Excellent verbal and written communication skills in English and Hindi. Strong problem-solving and listening skills. Ability to handle high-pressure situations and maintain professionalism. Familiarity with CRM software and ticketing tools is a plus. Willingness to work in rotational shifts and week-offs. Preferred candidate profile : smart, energetic , excited to be a part of a growing team making waves in tech & product space ......