Connect & Heal - Account Receivable Manager

Role & responsibilities

- Manage AR function , set up AR function & then eventually Lead the AR team (which may include executives/analysts) and define responsibilities, targets, workflows.

- Oversee issuance of client invoices (corporate contracts, recurring subscriptions, service fees) in a timely and accurate manner.

- Monitor receivables ageing, generate weekly/monthly AR ageing reports, highlight high risk accounts and escalate where required.

- Manage collections: follow up with clients, negotiate payment terms where required, and reduce Days Sales Outstanding (DSO).

- Reconcile the AR ledger: ensure all receipts are posted correctly, discrepancies resolved, write-off approvals managed.

- Work closely with sales/operations/client servicing teams to resolve billing disputes, contract variances or service-delivery issues that delay collections.

- Implement and oversee credit policies and controls: credit evaluation of new clients, terms & conditions, risk mitigation.

- Support month-end, quarter-end and year-end closing activities as relevant to AR and liaise with audit processes for AR.

- Drive process improvement initiatives in the AR function (automation, tools, dashboards) to make collections more efficient.

- Forecast receivables and cash inflows, and provide input to the finance leadership for cash-flow planning.

- Provide management insights: e.g., trend analysis of receivables, ageing buckets, client payment behaviour and propose corrective actions.

- Ensure compliance with relevant accounting standards, internal policies and statutory/ taxation requirements related to revenue and receivables.

Preferred candidate profile

Qualifications & Skills

Certification in Management Accounting / MBA (Finance) or equivalent degree in Accounting/Finance preferred.

Proven experience (6-10 years) in accounts receivable / credit control / collections, preferably in a B2B environment (corporates or service contracts).

Prior experience with subscription or recurring revenue business or health-tech / services business is a plus.

Strong understanding of accounting standards (Indian GAAP / Ind AS), revenue recognition and internal controls.

Excellent interpersonal and negotiation skills for working with clients (especially large corporate accounts) and internal stakeholders.

Proficient in MS Excel (pivot tables, v-lookups), experience with ERP/accounting software (SAP, Oracle, Tally, or similar) and working with dashboards.

Analytical mindset, ability to interpret ageing trends and make data-driven decisions.

Ability to lead a small team, set performance targets, build process discipline and drive results.

Strong communication skills (verbal & written) and ability to work in a fast-growing environment with changing priorities.

High degree of integrity, attention to detail and follow-through.

Key Performance Indicators (KPIs)

Days Sales Outstanding (DSO) trending downwards.

Percentage reduction in receivables > 90 days.

Collection efficiency (percentage of billed amounts collected within agreed timeframe).

Accuracy and timeliness of invoice generation.

Number of disputes resolved and time to resolution.

Cash flow from operating activities (receivables component).

Team performance (targets met, adherence to process, minimal audit findings).

Preferred / Nice-to-Have

Experience in a startup or high-growth company dealing with scaling operations.

Exposure to international clients or multi-currency billing (if applicable).

Experience in a health-tech, SaaS or subscription-based business model.

Knowledge of taxation/GST as applicable to services business in India.