Customer Support Associate

About Sugar.fit

Founded in 2021,sugar.fit provides a “Personalized evidence-based path to Type 2 andPre

Diabetes Reversal & management”. sugar.fit leverages a precision health platform combining

CGM sensors, Machine Learning, and Medical Science to improve human metabolic health

and reverse chronic disease through precision nutrition, progressivefitness, and behavioral

health advice.

We are backed by Cure.fit, Tanglin Venture Partners, Endiya Partners and Mass Mutual

Ventures with $11M in Series A funding. We are eager to leverage the power of

technology to help people live everyday lives. We are looking for true-blue product folkswho

are passionate about solving problems using technology and are eager to work in an early-stage

start-up to join our team. If you are passionate about and have

experience building platform products in the domains of health, fitness, mobile, anddata, we

would love to talk to you.

Our current headcount is 250 employees, and we are expanding rapidly across differentcities of

India and we are looking for experienced Customer Support / Relationship

Manager role to join our team.

Budget : 3-4lpa

About the Job Responsibilities

Customer Interaction:

• Respond to customer inquiries via phone, email, and chat promptly and professionally.

• Provide accurate information and solutions to customer issues.

• Handle and resolve customer complaints effectively.

• Identify and assess customers’ needs to achieve satisfaction.

• Troubleshoot technical issues and guide customers through problem-solving steps.

• Share customer feedback and suggestions with the team for continuous improvement.

• Escalate unresolved issues to the appropriate internal teams as needed.

• Overseeing the relationship with customers handled by your team.

• Keeping customers updated on the latest productsto increase sales.

• Meeting with managers in the organization to plan strategically.

• Expanding the customer base by upselling and cross-selling.

• Understanding key customer individual needs and addressing these

• Participate in training sessions and workshops to enhance skills and knowledge..

• Conducting businessreviews using CRM programs.

• Knowing your competition and strategizing accordingly.

• Inbound / Outbound Calling Experience

• Experience in handling high volume tickets.• Seeking long term engagement.

• Ready to work on flexible timings.

Qualifications

• Excellent interpersonal and communication skills.

• A bachelor’s degree in administration or a related field (freshers with good communication skills are welcomed)

• A team player with leadership skills.

• Maintain a positive attitude focused on customer satisfaction