Customer Support Associate

Your main responsibilities will include promptly responding to customer inquiries through various channels such as phone, email, chat, or in-person. You will be expected to address and resolve customer complaints in a professional and empathetic manner. It will be important to maintain detailed records of customer interactions, transactions, comments, and complaints. Additionally, you will need to have the ability to identify customer needs and provide appropriate solutions or direct them to the relevant department. Ensuring customer satisfaction and delivering professional support throughout the customer journey will be crucial. Following communication guidelines and procedures as per company standards is essential, as well as collaborating with internal teams to efficiently escalate and resolve customer issues. This is a full-time, permanent position with benefits including Provident Fund. The work schedule will be during the day shift and the work location will be in person. If you are interested in this opportunity, please speak with the employer at +91 9822853900.,