Giftlaya is India’s leading online platform for gifting and celebration services, offering everything from curated gifts to balloon decorations across 100+ cities. We help people celebrate birthdays, baby showers, anniversaries, and special moments with ease and style. Role Overview: We are looking for a creative and passionate Social Media Executive to manage and grow our brand presence across platforms like Instagram, Facebook, Pinterest, and YouTube. You will be responsible for content planning, reel creation, engagement growth, and running our overall social media calendar. Key Responsibilities: Plan, create, and post engaging content (reels, stories, posts) across all social media platforms. Develop and execute a monthly content calendar based on trending themes, festivals, and launches. Collaborate with photographers/designers/editors for high-quality visual content. Monitor comments, DMs, and user engagement – reply promptly and maintain brand tone. Track social media metrics (followers, reach, engagement) and optimize content accordingly. Research trends, competitor activity, hashtags, and viral formats to boost visibility. Coordinate with the SEO and marketing team for integrated campaign planning. Work on influencer collaboration campaigns when required. Requirements: Strong understanding of Instagram, Facebook, Pinterest, and YouTube. Experience in Reel creation and trend mapping . Proficiency with tools like Canva, InShot, CapCut, or basic editing apps. Creative thinking and storytelling ability. Fluent in English (and preferably Hindi or regional languages). Prior experience in D2C or lifestyle/gifting brands is a plus. Bonus Skills (Good to Have): Graphic designing (Canva/Photoshop) Basic video editing Experience running small-scale ad campaigns Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Flexible schedule Leave encashment Schedule: Day shift Morning shift Supplemental Pay: Performance bonus Yearly bonus Education: Bachelor's (Required) Experience: Social media marketing: 1 year (Required) Work Location: In person
Giftlaya is India’s one-stop platform for curated gifts, party decorations, and celebration services. We are redefining how India celebrates birthdays, baby showers, anniversaries, and life’s special moments by combining beautiful products with seamless online booking experiences across 100+ cities. Role Overview: As a Sales Associate at Giftlaya, you will be the first point of contact for our customers, helping them find the perfect gifting or decoration solution. Your role involves client consultation, converting leads into bookings, and ensuring an exceptional customer experience. Key Responsibilities: Handle inbound leads via WhatsApp, phone calls, and web chat. Consult customers on gifting and decoration options based on their occasion, preferences, and budget. Convert inquiries into confirmed orders through consultative selling. Follow up with leads and maintain daily sales tracking sheets. Coordinate with the operations team to ensure timely execution of bookings. Maintain knowledge of all Giftlaya products and services to upsell when appropriate. Meet or exceed weekly/monthly sales targets. Provide after-sales support to ensure customer satisfaction and encourage repeat bookings. Required Skills: Strong communication skills in English and Hindi (regional language is a plus). Comfortable handling customer queries through WhatsApp and phone. Good convincing and negotiation skills. Basic understanding of CRM tools or Excel. A passion for celebrations, creativity, and customer service. Eligibility: Education: Minimum 12th pass. Graduate preferred. Prior experience in sales/customer service is a plus, but not mandatory. Freshers with strong communication skills are welcome. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Flexible schedule Leave encashment Compensation Package: Yearly bonus Schedule: Day shift Morning shift Education: Bachelor's (Required) Experience: Sales: 1 year (Required) Operations management: 1 year (Preferred) Language: English (Preferred) Work Location: In person Speak with the employer +91 7278586820
Giftlaya is India’s leading online platform for gifting and celebration services, offering everything from curated gifts to balloon decorations across 100+ cities. We help people celebrate birthdays, baby showers, anniversaries, and special moments with ease and style. Role Overview: We are looking for a creative and passionate Social Media Executive to manage and grow our brand presence across platforms like Instagram, Facebook, Pinterest, and YouTube. You will be responsible for content planning, reel creation, engagement growth, and running our overall social media calendar. Key Responsibilities: Plan, create, and post engaging content (reels, stories, posts) across all social media platforms. Develop and execute a monthly content calendar based on trending themes, festivals, and launches. Collaborate with photographers/designers/editors for high-quality visual content. Monitor comments, DMs, and user engagement – reply promptly and maintain brand tone. Track social media metrics (followers, reach, engagement) and optimize content accordingly. Research trends, competitor activity, hashtags, and viral formats to boost visibility. Coordinate with the SEO and marketing team for integrated campaign planning. Work on influencer collaboration campaigns when required. Requirements: Strong understanding of Instagram, Facebook, Pinterest, and YouTube. Experience in Reel creation and trend mapping . Proficiency with tools like Canva, InShot, CapCut, or basic editing apps. Creative thinking and storytelling ability. Fluent in English (and preferably Hindi or regional languages). Prior experience in D2C or lifestyle/gifting brands is a plus. Bonus Skills (Good to Have): Graphic designing (Canva/Photoshop) Basic video editing Experience running small-scale ad campaigns Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Flexible schedule Leave encashment Schedule: Day shift Morning shift Supplemental Pay: Performance bonus Yearly bonus Education: Bachelor's (Required) Experience: Social media marketing: 1 year (Required) Work Location: In person
Giftlaya is India’s one-stop platform for curated gifts, party decorations, and celebration services. We are redefining how India celebrates birthdays, baby showers, anniversaries, and life’s special moments by combining beautiful products with seamless online booking experiences across 100+ cities. Role Overview: As a Sales Associate at Giftlaya, you will be the first point of contact for our customers, helping them find the perfect gifting or decoration solution. Your role involves client consultation, converting leads into bookings, and ensuring an exceptional customer experience. Key Responsibilities: Handle inbound leads via WhatsApp, phone calls, and web chat. Consult customers on gifting and decoration options based on their occasion, preferences, and budget. Convert inquiries into confirmed orders through consultative selling. Follow up with leads and maintain daily sales tracking sheets. Coordinate with the operations team to ensure timely execution of bookings. Maintain knowledge of all Giftlaya products and services to upsell when appropriate. Meet or exceed weekly/monthly sales targets. Provide after-sales support to ensure customer satisfaction and encourage repeat bookings. Required Skills: Strong communication skills in English and Hindi (regional language is a plus). Comfortable handling customer queries through WhatsApp and phone. Good convincing and negotiation skills. Basic understanding of CRM tools or Excel. A passion for celebrations, creativity, and customer service. Eligibility: Education: Minimum 12th pass. Graduate preferred. Prior experience in sales/customer service is a plus, but not mandatory. Freshers with strong communication skills are welcome. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Flexible schedule Leave encashment Compensation Package: Yearly bonus Schedule: Day shift Morning shift Education: Bachelor's (Required) Experience: Sales: 1 year (Required) Operations management: 1 year (Preferred) Language: English (Preferred) Work Location: In person Speak with the employer +91 7278586820
About Giftlaya: Giftlaya is a rapidly growing online platform specializing in personalized gifts, cakes, flowers, and premium balloon decorations delivered across 100+ Indian cities. We make birthdays, anniversaries, baby showers, and surprise events extra special with creative products and customized experiences. If you have a flair for storytelling and a passion for content, Giftlaya is the perfect place to grow your creative career. Key Responsibilities: Create high-quality, engaging, and original content for blogs, social media, website pages, product descriptions, and marketing campaigns. Develop SEO-friendly articles that drive traffic and improve keyword rankings. Work closely with the design and marketing team to conceptualize and execute content for Instagram reels, YouTube shorts, banners, ads, and more. Research trending topics in gifting, celebrations, and event décor to create timely and relevant content. Write catchy captions, product taglines, and ad copies aligned with brand voice. Help script and storyboard promotional and informative video content. Ensure all content is consistent in tone, style, and messaging across channels. Proofread and edit content before publishing to maintain high quality and accuracy. Required Skills & Qualifications: Bachelor’s degree in English, Journalism, Mass Communication, or related field. 1–3 years of proven experience in content writing, social media, or digital marketing. Excellent writing, grammar, and storytelling skills. Knowledge of SEO, keyword research, and digital trends. Familiarity with Canva, Google Docs, and basic editing tools. A creative mindset with an eye for detail. Ability to manage deadlines and multitask efficiently. Bonus if you have: Experience with Instagram Reels or YouTube Shorts. Basic understanding of photo/video editing tools. A personal blog or content portfolio. Job Types: Part-time, Freelance Contract length: 6 months Pay: ₹10,000.00 - ₹15,000.00 per month Expected hours: 10 – 20 per week Benefits: Cell phone reimbursement Flexible schedule Leave encashment Paid sick time Schedule: Day shift Supplemental Pay: Performance bonus Experience: instagram reels: 1 year (Preferred) youtube : 1 year (Preferred) Language: Hindi (Required) English (Required) Work Location: In person
Giftlaya is a leading online gifting and event decoration platform in India, offering curated gifts, cakes, flowers, and premium balloon decorations across 100+ cities. From birthdays and anniversaries to baby showers and corporate events, we help customers celebrate every moment beautifully and effortlessly. Join our fast-growing team and be a part of India’s most joyful celebrations. Job Responsibilities: Handle inbound customer inquiries via phone, WhatsApp, and web chat with a consultative sales approach. Understand customer needs and recommend suitable gifting or decoration packages. Convert leads into confirmed bookings by building trust and providing product knowledge. Coordinate with internal teams for smooth execution of services and timely delivery. Maintain accurate records of customer interactions and follow-ups using CRM tools. Resolve queries and provide post-sales support when required. Meet daily, weekly, and monthly sales targets and KPIs. Upsell and cross-sell additional products and services where appropriate. Key Requirements: Minimum qualification: 12th pass; Graduation preferred. Excellent communication and interpersonal skills (fluency in Hindi and English). Passion for sales and customer service. Basic computer knowledge and comfort with WhatsApp, calls, and CRM tools. Ability to multitask and work in a fast-paced environment. Positive attitude and willingness to learn. Job Type: Full-time Pay: ₹18,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Flexible schedule Leave encashment Paid sick time Compensation Package: Bonus pay Schedule: Day shift Morning shift Education: Bachelor's (Required) Experience: Sales: 1 year (Required) Language: English (Required) Hindi (Required) Work Location: In person Speak with the employer +91 7278586820
About Giftlaya: Giftlaya is a rapidly growing online platform specializing in personalized gifts, cakes, flowers, and premium balloon decorations delivered across 100+ Indian cities. We make birthdays, anniversaries, baby showers, and surprise events extra special with creative products and customized experiences. If you have a flair for storytelling and a passion for content, Giftlaya is the perfect place to grow your creative career. Key Responsibilities: Create high-quality, engaging, and original content for blogs, social media, website pages, product descriptions, and marketing campaigns. Develop SEO-friendly articles that drive traffic and improve keyword rankings. Work closely with the design and marketing team to conceptualize and execute content for Instagram reels, YouTube shorts, banners, ads, and more. Research trending topics in gifting, celebrations, and event décor to create timely and relevant content. Write catchy captions, product taglines, and ad copies aligned with brand voice. Help script and storyboard promotional and informative video content. Ensure all content is consistent in tone, style, and messaging across channels. Proofread and edit content before publishing to maintain high quality and accuracy. Required Skills & Qualifications: Bachelor’s degree in English, Journalism, Mass Communication, or related field. 1–3 years of proven experience in content writing, social media, or digital marketing. Excellent writing, grammar, and storytelling skills. Knowledge of SEO, keyword research, and digital trends. Familiarity with Canva, Google Docs, and basic editing tools. A creative mindset with an eye for detail. Ability to manage deadlines and multitask efficiently. Bonus if you have: Experience with Instagram Reels or YouTube Shorts. Basic understanding of photo/video editing tools. A personal blog or content portfolio. Job Types: Part-time, Freelance Contract length: 6 months Pay: ₹10,000.00 - ₹15,000.00 per month Expected hours: 10 – 20 per week Benefits: Cell phone reimbursement Flexible schedule Leave encashment Paid sick time Schedule: Day shift Supplemental Pay: Performance bonus Experience: instagram reels: 1 year (Preferred) youtube : 1 year (Preferred) Language: Hindi (Required) English (Required) Work Location: In person
Giftlaya is a leading online gifting and event decoration platform in India, offering curated gifts, cakes, flowers, and premium balloon decorations across 100+ cities. From birthdays and anniversaries to baby showers and corporate events, we help customers celebrate every moment beautifully and effortlessly. Join our fast-growing team and be a part of India’s most joyful celebrations. Job Responsibilities: Handle inbound customer inquiries via phone, WhatsApp, and web chat with a consultative sales approach. Understand customer needs and recommend suitable gifting or decoration packages. Convert leads into confirmed bookings by building trust and providing product knowledge. Coordinate with internal teams for smooth execution of services and timely delivery. Maintain accurate records of customer interactions and follow-ups using CRM tools. Resolve queries and provide post-sales support when required. Meet daily, weekly, and monthly sales targets and KPIs. Upsell and cross-sell additional products and services where appropriate. Key Requirements: Minimum qualification: 12th pass; Graduation preferred. Excellent communication and interpersonal skills (fluency in Hindi and English). Passion for sales and customer service. Basic computer knowledge and comfort with WhatsApp, calls, and CRM tools. Ability to multitask and work in a fast-paced environment. Positive attitude and willingness to learn. Job Type: Full-time Pay: ₹18,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Flexible schedule Leave encashment Paid sick time Compensation Package: Bonus pay Schedule: Day shift Morning shift Education: Bachelor's (Required) Experience: Sales: 1 year (Required) Language: English (Required) Hindi (Required) Work Location: In person Speak with the employer +91 7278586820
Giftlaya is India’s fastest-growing gifting and event decoration platform, offering curated gifts, cakes, flowers, and premium decorations across 200+ cities. We are looking for a passionate Performance Marketing Executive to drive conversions through strategic digital ad campaigns. Key Responsibilities: Plan, execute, and optimize performance marketing campaigns across Google Ads, Facebook/Instagram Ads, and other digital channels. Manage budgets efficiently to maximize ROI and reduce CPL. Run retargeting, conversion, and lookalike campaigns with daily optimization. Monitor campaign performance, generate reports, and share insights for improvement. Coordinate with the content, graphics, and tech teams to align ad creatives and landing pages with campaign goals. Conduct A/B testing for creatives, audience sets, and ad copies. Stay updated with industry trends, new ad formats, and platform algorithm changes. Requirements: Proven experience in running ROI-focused campaigns on Meta and Google Ads. Strong analytical skills and proficiency in Google Analytics, Meta Business Manager, and Google Ads Manager. Understanding of CPC, CPA, ROAS, CTR, CPM, and conversion funnels. Hands-on experience with tools like Google Tag Manager, Hotjar, and SEMrush is a plus. Excellent communication and time-management skills. What You’ll Get: Opportunity to scale performance campaigns for a fast-growing brand. Exposure to high-budget campaigns across pan-India markets. Young, supportive, and fast-paced startup culture. Growth and learning opportunities in D2C marketing. Job Types: Full-time, Freelance Contract length: 12 months Pay: ₹25,000.00 - ₹40,000.00 per month Benefits: Cell phone reimbursement Flexible schedule Leave encashment Paid sick time Experience: Performance marketing: 3 years (Required) SEO: 1 year (Required) Digital marketing: 2 years (Required) Work Location: In person
Giftlaya is India’s fastest-growing online gifting and event decoration platform, offering customized decoration services, gifts, cakes, and flowers across 200+ cities. We bring joy to special occasions—birthdays, anniversaries, baby showers, weddings, and more—through unique experiences. With a focus on quality and customer satisfaction, we are now looking to scale our operations with a passionate and experienced Senior Sales Executive. Role Overview: As a Senior Sales Executive , you will be responsible for generating revenue by converting leads into bookings, managing high-ticket clients, building long-term customer relationships, and mentoring junior team members. You will be the voice of Giftlaya for our customers and a key contributor to our growth strategy. Key Responsibilities: Handle inbound and outbound sales inquiries via phone, WhatsApp, email, and social media. Convert daily leads into confirmed bookings by understanding customer needs and offering the right packages. Close high-value orders and upsell additional services (e.g., cakes, flower combos, premium décor). Manage key accounts and build long-term relationships with repeat clients and corporate partners. Coordinate with the operations team to ensure seamless execution of booked services. Maintain and update CRM records for lead tracking and sales reporting. Meet and exceed monthly sales targets and KPIs. Train and guide junior sales team members when required. Key Requirements: Proven track record in sales (experience in events, gifting, e-commerce, or hospitality preferred). Strong communication and persuasion skills in Hindi and English. Customer-focused mindset with problem-solving ability. High ownership and accountability for meeting targets. Ability to multitask and work in a fast-paced environment. Basic knowledge of CRM tools and Google Sheets. What We Offer: Competitive salary + attractive performance-based incentives Opportunity to work with a growing national brand Supportive team environment and growth opportunities Discounts on all Giftlaya services for employees Job Type: Full-time Pay: ₹22,000.00 - ₹28,000.00 per month Benefits: Paid sick time Education: Bachelor's (Required) Experience: Direct sales: 1 year (Required) Sales: 3 years (Preferred) Work Location: In person Speak with the employer +91 9088831541
Giftlaya.com is India’s leading gifting and decoration brand, offering event decoration, customized gifts, hampers, cakes, flowers, and more across multiple cities. We are on a mission to make celebrations memorable with creativity, quality, and customer satisfaction at the core of our services. Key Responsibilities Act as the primary point of contact for clients, ensuring seamless communication from inquiry to post-service support. Handle client queries via phone, email, WhatsApp, and other platforms with professionalism and empathy. Understand customer requirements and coordinate with the operations/decoration teams to ensure flawless execution of services. Build and maintain strong relationships with clients, focusing on repeat business and referrals. Manage bookings, track progress, and ensure timely delivery of services (decorations, gifts, cakes, flowers, etc.). Resolve client concerns or complaints quickly to maintain a high level of satisfaction. Work closely with the sales and marketing teams to upsell/cross-sell Giftlaya’s services. Maintain accurate records of interactions, bookings, and feedback in CRM tools. Key Skills Required Excellent communication skills (Hindi & English fluency is a must). Strong client relationship management and problem-solving skills. Ability to multitask and work in a fast-paced environment. A customer-first attitude with patience and empathy. Basic computer skills (MS Office, CRM/ERP knowledge preferred). Qualifications Graduate in any discipline (MBA preferred but not mandatory). 1–2 years of experience in client servicing, customer support, or sales (freshers with excellent communication skills may also apply). Perks & Benefits Competitive salary with performance-based incentives. Opportunity to grow with a fast-scaling national brand. Dynamic and youthful work environment. Employee discounts on Giftlaya services. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹28,000.00 per month Benefits: Health insurance Paid time off Education: Bachelor's (Required) Experience: Customer relationship management: 1 year (Required) Communication skills: 1 year (Required) Language: English (Required) Hindi (Required) Work Location: In person Speak with the employer +91 9088831541
Giftlaya.com is India’s leading gifting and decoration brand, offering event decoration, customized gifts, hampers, cakes, flowers, and more across multiple cities. We are on a mission to make celebrations memorable with creativity, quality, and customer satisfaction at the core of our services. Key Responsibilities Act as the primary point of contact for clients, ensuring seamless communication from inquiry to post-service support. Handle client queries via phone, email, WhatsApp, and other platforms with professionalism and empathy. Understand customer requirements and coordinate with the operations/decoration teams to ensure flawless execution of services. Build and maintain strong relationships with clients, focusing on repeat business and referrals. Manage bookings, track progress, and ensure timely delivery of services (decorations, gifts, cakes, flowers, etc.). Resolve client concerns or complaints quickly to maintain a high level of satisfaction. Work closely with the sales and marketing teams to upsell/cross-sell Giftlaya’s services. Maintain accurate records of interactions, bookings, and feedback in CRM tools. Key Skills Required Excellent communication skills (Hindi & English fluency is a must). Strong client relationship management and problem-solving skills. Ability to multitask and work in a fast-paced environment. A customer-first attitude with patience and empathy. Basic computer skills (MS Office, CRM/ERP knowledge preferred). Qualifications Graduate in any discipline (MBA preferred but not mandatory). 1–2 years of experience in client servicing, customer support, or sales (freshers with excellent communication skills may also apply). Perks & Benefits Competitive salary with performance-based incentives. Opportunity to grow with a fast-scaling national brand. Dynamic and youthful work environment. Employee discounts on Giftlaya services. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹28,000.00 per month Benefits: Health insurance Paid time off Education: Bachelor's (Required) Experience: Customer relationship management: 1 year (Required) Communication skills: 1 year (Required) Language: English (Required) Hindi (Required) Work Location: In person Speak with the employer +91 9088831541
We are looking for an experienced Performance Marketer to lead and manage our paid digital campaigns across multiple platforms. The ideal candidate should be data-driven, analytical, and capable of delivering measurable growth through well-optimized campaigns. Key Responsibilities Develop, implement, and optimize performance marketing campaigns across Google Ads, Meta Ads, and other relevant platforms. Plan and manage budgets effectively to achieve maximum ROI. Conduct keyword research, competitor benchmarking, and audience analysis. Implement A/B testing strategies to improve campaign performance. Track, measure, and report campaign results using Google Analytics (GA4) and other tools. Build remarketing and retargeting campaigns to drive customer retention. Collaborate with design, content, and SEO teams to align paid efforts with overall marketing objectives. Continuously identify opportunities to scale campaigns and improve conversion rates. Requirements Bachelor’s degree in Marketing, Business, or a related field. 2–5 years of proven experience in performance marketing, preferably in e-commerce or D2C businesses. Hands-on expertise in Google Ads (Search, Display, Shopping, YouTube) and Meta Ads. Strong knowledge of Google Tag Manager and Google Analytics (GA4). Proficiency in tracking, attribution, and conversion optimization. Excellent analytical and problem-solving skills. Ability to manage multiple campaigns under tight deadlines. Strong communication and reporting skills. What We Offer An opportunity to play a key role in the growth of a rapidly expanding brand. A performance-driven and collaborative work environment. Competitive salary and performance-based incentives. Scope for career advancement with direct exposure to senior leadership. Job Type: Full-time Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Health insurance Leave encashment Paid sick time Education: Bachelor's (Required) Experience: Digital marketing: 1 year (Required) Google Ads: 1 year (Required) Work Location: In person
We are looking for a dedicated and friendly Customer Support Associate to join our team. You’ll be the first point of contact for our customers — helping them with bookings, resolving queries, managing after-sales support, and ensuring a smooth and delightful customer experience. Key Responsibilities: Handle customer inquiries via phone, WhatsApp, email, and live chat Assist customers with product selection, order tracking, and booking details Resolve complaints or issues with empathy, accuracy, and efficiency Coordinate with the operations team to ensure timely delivery of services Manage cancellations, reschedules, and refunds in a professional manner Maintain detailed records of customer interactions in CRM tools Collect feedback from customers and report trends to improve service quality Escalate unresolved issues to higher support levels or management when required Support marketing campaigns by informing customers about new offers or packages Requirements: Bachelor’s degree in any field (Graduate) 1–2 years of customer service or support experience preferred (Freshers can apply) Excellent communication skills in English and Hindi (both verbal and written) Strong problem-solving attitude and a calm approach under pressure Ability to multitask and work collaboratively with teams Basic knowledge of Microsoft Excel, Google Sheets, and CRM tools Willingness to work flexible hours, including weekends or festive days if required Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Flexible schedule Leave encashment Education: Bachelor's (Required) Experience: Customer support: 1 year (Required) Customer service: 2 years (Required) Language: English (Required) Hindi (Required) Work Location: In person
We are looking for a dedicated and friendly Customer Support Associate to join our team. You’ll be the first point of contact for our customers — helping them with bookings, resolving queries, managing after-sales support, and ensuring a smooth and delightful customer experience. Key Responsibilities: Handle customer inquiries via phone, WhatsApp, email, and live chat Assist customers with product selection, order tracking, and booking details Resolve complaints or issues with empathy, accuracy, and efficiency Coordinate with the operations team to ensure timely delivery of services Manage cancellations, reschedules, and refunds in a professional manner Maintain detailed records of customer interactions in CRM tools Collect feedback from customers and report trends to improve service quality Escalate unresolved issues to higher support levels or management when required Support marketing campaigns by informing customers about new offers or packages Requirements: Bachelor’s degree in any field (Graduate) 1–2 years of customer service or support experience preferred (Freshers can apply) Excellent communication skills in English and Hindi (both verbal and written) Strong problem-solving attitude and a calm approach under pressure Ability to multitask and work collaboratively with teams Basic knowledge of Microsoft Excel, Google Sheets, and CRM tools Willingness to work flexible hours, including weekends or festive days if required Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Flexible schedule Leave encashment Education: Bachelor's (Required) Experience: Customer support: 1 year (Required) Customer service: 2 years (Required) Language: English (Required) Hindi (Required) Work Location: In person
Giftlaya is one of India’s fastest-growing gifting and decoration platforms, offering services like balloon decoration, flower delivery, cakes, and personalized gifts in 100+ cities. We aim to make every celebration memorable with timely service and excellent customer experience. Key Responsibilities Handle customer queries through calls, WhatsApp, chat, and email. Guide customers in booking decoration, cakes, and gift services. Maintain product knowledge to explain packages, pricing, and add-ons clearly. Coordinate with operations and vendor teams to ensure smooth service delivery. Record customer requests, complaints, and feedback properly. Provide quick and polite resolutions to maintain high satisfaction levels. Follow up with customers after service to ensure quality and build long-term trust. Skills & Requirements Graduate (any stream) with good communication skills in English and Hindi . Ability to handle customer conversations with patience and a positive attitude. Basic computer knowledge (MS Office, WhatsApp Web, Email handling). Prior experience in customer service, e-commerce, or call handling will be preferred. Ability to multitask and work in a fast-paced environment. What We Offer Competitive salary and performance incentives. Opportunity to work with a fast-growing brand in the gifting and decoration industry. Friendly work culture with growth opportunities. Exposure to operations, sales, and customer experience. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Paid sick time Paid time off Experience: Customer support: 2 years (Required) Sales: 1 year (Required) Call center: 1 year (Preferred) Language: English (Required) Hindi (Required) Work Location: In person Speak with the employer +91 7278586820
Giftlaya is one of India’s fastest-growing gifting and decoration platforms, offering services like balloon decoration, flower delivery, cakes, and personalized gifts in 100+ cities. We aim to make every celebration memorable with timely service and excellent customer experience. Key Responsibilities Handle customer queries through calls, WhatsApp, chat, and email. Guide customers in booking decoration, cakes, and gift services. Maintain product knowledge to explain packages, pricing, and add-ons clearly. Coordinate with operations and vendor teams to ensure smooth service delivery. Record customer requests, complaints, and feedback properly. Provide quick and polite resolutions to maintain high satisfaction levels. Follow up with customers after service to ensure quality and build long-term trust. Skills & Requirements Graduate (any stream) with good communication skills in English and Hindi . Ability to handle customer conversations with patience and a positive attitude. Basic computer knowledge (MS Office, WhatsApp Web, Email handling). Prior experience in customer service, e-commerce, or call handling will be preferred. Ability to multitask and work in a fast-paced environment. What We Offer Competitive salary and performance incentives. Opportunity to work with a fast-growing brand in the gifting and decoration industry. Friendly work culture with growth opportunities. Exposure to operations, sales, and customer experience. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Paid sick time Paid time off Experience: Customer support: 2 years (Required) Sales: 1 year (Required) Call center: 1 year (Preferred) Language: English (Required) Hindi (Required) Work Location: In person Speak with the employer +91 7278586820
Giftlaya.com is a leading online gifting and decoration platform, bringing joy to customers with creative decorations and thoughtful gifts across India. We are looking for a talented Social Media Manager cum Content Writer to enhance our brand presence, engage our audience, and drive growth through compelling content and strategic social media management. Key Responsibilities: Develop and execute social media strategies across Instagram, Facebook, Twitter, and Pinterest. Create engaging content, including reels, posts, and stories, to boost brand awareness and engagement. Write SEO-friendly blogs, product descriptions, and website content to improve search rankings. Manage social media campaigns, analyze performance, and optimize strategies for better reach. Stay updated with the latest social media trends and incorporate them into our content strategy. Engage with customers, respond to comments, and build a strong online community. Requirements: ✅ 1-3 years of experience in social media management and content writing. ✅ Strong creative writing skills with a focus on SEO and brand storytelling. ✅ Hands-on experience with Canva, Photoshop, or other design tools (preferred). ✅ Ability to analyze social media insights and optimize content accordingly. ✅ Familiarity with e-commerce and gifting industry trends is a plus. ✅ Self-motivated, detail-oriented, and passionate about digital marketing. Job Types: Full-time, Fresher Pay: ₹14,000.00 - ₹16,000.00 per month Benefits: Cell phone reimbursement Leave encashment Paid sick time Education: Bachelor's (Preferred) Experience: total work: 1 year (Preferred) Creative writing: 1 year (Preferred) Social media management: 1 year (Preferred) Work Location: In person
Giftlaya.com is India’s fast-growing gifting and decoration brand offering balloon decoration, cakes, flowers, and personalized gifts across 100+ cities. We are looking for a creative and proactive Social Media Executive to manage and grow our social media presence across platforms like Instagram, Facebook, YouTube, Pinterest, and LinkedIn. Key Responsibilities Plan, create, and publish daily posts, reels, and stories across all Giftlaya social media channels. Collaborate with the design and content team to create visually appealing and engaging creatives. Research trending hashtags, audio, and content ideas relevant to gifting, events, and décor. Manage comments, DMs, and audience interactions in a professional and timely manner. Coordinate with the marketing team to run paid social campaigns and influencer collaborations. Track post performance, engagement metrics, and competitor activities to improve reach and growth. Schedule and maintain a monthly content calendar ensuring brand consistency and timely posting. Brainstorm new ideas for campaigns, festive content, and viral trends aligned with the brand tone. Skills Required Strong understanding of Instagram Reels, Facebook Ads, and short-form video trends. Knowledge of Canva, CapCut, or any video editing tools. Good written communication skills (English & Hindi). Basic understanding of social media analytics and engagement insights. Creative mindset with an eye for aesthetic visual storytelling. Educational Qualification Graduate in Marketing, Mass Communication, or related field preferred. MBA in Marketing is a plus but not mandatory. Why Join Giftlaya Opportunity to work with one of India’s top gifting and decoration brands. Learn social media marketing, content creation, and brand storytelling hands-on. Fast-paced, creative, and collaborative work environment. Growth opportunities in digital marketing and brand management roles. Job Type: Full-time Pay: ₹15,000.00 - ₹17,000.00 per month Benefits: Paid time off Work Location: In person
Giftlaya.com is India’s fast-growing gifting and decoration brand offering balloon decoration, cakes, flowers, and personalized gifts across 100+ cities. We are looking for a creative and proactive Social Media Executive to manage and grow our social media presence across platforms like Instagram, Facebook, YouTube, Pinterest, and LinkedIn. Key Responsibilities Plan, create, and publish daily posts, reels, and stories across all Giftlaya social media channels. Collaborate with the design and content team to create visually appealing and engaging creatives. Research trending hashtags, audio, and content ideas relevant to gifting, events, and décor. Manage comments, DMs, and audience interactions in a professional and timely manner. Coordinate with the marketing team to run paid social campaigns and influencer collaborations. Track post performance, engagement metrics, and competitor activities to improve reach and growth. Schedule and maintain a monthly content calendar ensuring brand consistency and timely posting. Brainstorm new ideas for campaigns, festive content, and viral trends aligned with the brand tone. Skills Required Strong understanding of Instagram Reels, Facebook Ads, and short-form video trends. Knowledge of Canva, CapCut, or any video editing tools. Good written communication skills (English & Hindi). Basic understanding of social media analytics and engagement insights. Creative mindset with an eye for aesthetic visual storytelling. Educational Qualification Graduate in Marketing, Mass Communication, or related field preferred. MBA in Marketing is a plus but not mandatory. Why Join Giftlaya Opportunity to work with one of India’s top gifting and decoration brands. Learn social media marketing, content creation, and brand storytelling hands-on. Fast-paced, creative, and collaborative work environment. Growth opportunities in digital marketing and brand management roles. Job Type: Full-time Pay: ₹15,000.00 - ₹17,000.00 per month Benefits: Paid time off Work Location: In person