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Customer Support Associate

Customer Support Associate

Giftlaya

2 years

2 - 3 Lacs

salt lake kolkata west bengal

Posted:1 day ago| Platform: SimplyHired logo

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Skills Required

english bachelor's degree computer skills in-person communication skills

Work Mode

On-site

Job Type

Full Time

Job Description

We are looking for a Customer Support Associate who can handle customer queries, assist with orders, coordinate with vendors, and ensure a smooth customer experience from booking to delivery.

If you enjoy talking to customers, solving problems, and working in a fast-growing startup, this role is for you.

Key Responsibilities

Handle customer queries via calls, WhatsApp, and emails
Assist customers with order placement, modifications, and cancellations
Coordinate with internal teams and vendors to ensure timely delivery of orders
Resolve customer complaints politely and professionally
Provide accurate information about products, pricing, and delivery timelines
Maintain proper records of customer interactions and orders
Follow up with customers to ensure satisfaction after service completion

Required Skills & Qualifications

Good communication skills in English and Hindi (local language is a plus)
Basic computer knowledge (Google Sheets, WhatsApp Web, email)
Calm, patient, and customer-friendly attitude
Ability to handle multiple chats/calls at the same time
Freshers are welcome; prior customer support experience is a plus

What We’re Looking For

Someone who can take ownership of customer issues
Comfortable working in a fast-paced startup environment
Willing to learn and grow with the company

Perks & Benefits

Fixed salary + performance incentives
Friendly work environment
Opportunity to grow within the company
Exposure to e-commerce, gifting, and event industry

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

Paid sick time

Education:

Bachelor's (Required)

Experience:

Customer support: 2 years (Required)

Language:

English (Required)

Work Location: In person

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