Customer Support Associate

0 years

3 - 5 Lacs

Posted:14 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Area: Customer Support - Voice (Inbound)

Our client is a leading lifestyle consumer products manufacturing company that is looking for Customer Support professionals to manage Inbound enquires from the customers related to the company products & their eCommerce services.

Job description

  • Manage customer (B2C) grievances end-to-end through Voice also with Email & Chat, if required
  • Respond to customer complaints with the specified TAT
  • Multitasking is required to handle calls, emails & chats
  • Updating CRM & maintain logs of all customer interactions

Required Candidate profile

  • Should be fluent in English, Hindi and one more regional language
  • Experience in any CRM tool (preferable FreshDesk) & excellent knowledge of MS Excel
  • Relevant experience in the customer service area

For more details, reach out to us:

Vignesh Viswanathan

+91 96772 22216

Job Type: Full-time

Pay: ₹300,000.00 - ₹500,000.00 per year

Benefits:

  • Provident Fund

Work Location: In person

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