Customer Support Associate

0 years

2 - 3 Lacs

Posted:5 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities

  • Handle customer queries and complaints received through Amazon and our own e-commerce website
  • Handling product related queries and provide resolution for the same (we will provide the technical training about the product to the candidate)
  • Respond promptly to buyer-seller messages, emails, and support tickets with professionalism and accuracy.
  • Coordinate with logistics partners for order delivery, returns, and reverse pickups.
  • Ensure high customer satisfaction and trust from customers.
  • Work on sales leads which are provided and talk to the customer to close the sales

Good to Have

  • Experience in handling e-commerce escalations and supports.
  • Good communication skills in English and Hindi
  • Basic knowledge about Excel for data tracking and reporting

Job Types: Full-time, Permanent

Pay: ₹275,000.00 - ₹300,000.00 per year

Work Location: In person

Speak with the employer
+91 9372780824

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