We are looking for an enthusiastic Customer Care Associate to join us on our journey of bringing robots to everyday life. This role is responsible for providing great customer care to our clients across the world, by assisting remotely with robot deployment and ongoing online support. Our Customer Care Associates create cleaning plans (detailed cleaning instructions for each robot) and monitor the performance of robots in the field to ensure we are providing the best experience for our customers. This role reports to the Senior Manager, Customer Operations Main tasks: Supervise our fleet of deployed robots remotely, identifying issues and resolving them using our internal tools Record and document remote monitoring events (filing fault reports, etc.) Investigate and suggest improvements to internal tools and other processes Interface with sales and deployment teams to create and customize “cleaning plans” for our robots Receive and solve customer queries and issues via phone calls Interact with customers (as required) and understand customer-specific standards/preferences Requirements: Excellent English language skills (native or advanced) Bachelor's degree. Preferred in B.Tech, BSc, or relevant experience Availability to work 24/7 on weekly rotating shifts, including weekends Experience with basic issue trackers and other office admin tools Nice to Have: Experience with Robot Operating System (ROS) Experience working with similar robotics fleet management systems. Experience with software testing, bug reporting, etc. Enjoy working in a small team with big dreams Avidbots is an equal opportunity employer committed to building a diverse workforce. As a multicultural organization, we encourage individual achievement and recognize the strength of a diverse workforce. We offer a professional working environment and culture, and believe that work/life balance is critical to ensure the happiness/well-being of our people. Upon request, Avidbots will provide reasonable accommodation for applicants with disabilities throughout the recruitment and selection process. Location Hyderabad , Telangana Show more Show less
We are looking for an enthusiastic Customer Care Associate to join us on our journey of bringing robots to everyday life. This role is responsible for providing great customer care to our clients across the world by assisting remotely with robot deployment and ongoing online support. Our Customer Care Associates create cleaning plans (detailed cleaning instructions for each robot) and monitor the performance of robots in the field to ensure we are providing the best experience for our customers. This role reports to the Senior Manager, Customer Operations Main tasks: Supervise our fleet of deployed robots remotely, identifying issues and resolving them using our internal tools. Record and document remote monitoring events (filing fault reports, etc.)Investigate and suggest improvements to internal tools and other processes. Interface with sales and deployment teams to create and customize “cleaning plans” for our robots. Receive and solve customer queries and issues via phone calls, interact with customers (as required), and understand customer-specific standards/preferences Requirements: Excellent English language skills (native or advanced), Bachelor's degree. Preferred in B.Tech, BSc, or relevant experience. Availability to work 24/7 on weekly rotating shifts, including weekends. Experience with basic issue trackers and other office admin tools Nice to Have: Experience with Robot Operating System (ROS), Experience working with similar robotics fleet management systems. Experience with software testing, bug reporting, etc. Enjoy working in a small team with big dreams Avidbots is an equal opportunity employer committed to building a diverse workforce. As a multicultural organization, we encourage individual achievement and recognize the strength of a diverse workforce. We offer a professional working environment and culture, and believe that work/life balance is critical to ensure the happiness/well-being of our people. Upon request, Avidbots will provide reasonable accommodation for applicants with disabilities throughout the recruitment and selection process. Show more Show less
As a Customer Support Associate at Avidbots India Pvt Ltd, you will play a crucial role in assisting our robots remotely to ensure efficient cleaning of our customers" areas. Your dedication and enthusiasm in providing top-notch customer service will contribute to the satisfaction of our clients. This position is an ideal opportunity for recent graduates who are tech-savvy and passionate about delivering exceptional support in a dynamic and innovative company setting. Your responsibilities will include monitoring and guiding robots in real-time to optimize their cleaning performance, promptly addressing customer inquiries through email, chat, and phone, troubleshooting and resolving technical issues related to robotic operations, ensuring customers receive accurate information and solutions, collaborating with the technical team to handle complex issues efficiently, documenting customer interactions and technical problems for reference, and continuously enhancing your knowledge of company products and services to offer superior assistance. To excel in this role, you should hold a Bachelor's degree in any discipline, possess strong problem-solving abilities and keen attention to detail, exhibit excellent written and verbal communication skills, be adept at working both independently and collaboratively, have a comfort level with technology and a willingness to embrace new systems and tools, be available to work in shifts including weekends and holidays if needed, and while previous customer service experience is a bonus, it is not a mandatory requirement. In return, we offer a competitive salary and benefits package, comprehensive training and continuous support, an opportunity to engage with cutting-edge technology in the robotics industry, a friendly and cooperative work environment, as well as avenues for career growth and development. If you are excited about being part of a team that is transforming the cleaning landscape with innovative robotic solutions, we encourage you to apply by sending your resume and a cover letter to Neha.bhatera@avidbots.com with the subject line "Customer Support Associate - Remote Assistance Process Application." Join us at Avidbots India Pvt Ltd and contribute to a workplace that values diversity, fosters inclusivity, and provides equal opportunities for all employees.,
As a Support Operations Team Lead, you will be responsible for overseeing a 24/7 mission-critical support operation, ensuring that tight Service Level Agreements (SLAs) are consistently met while upholding the highest standards of quality and efficiency. Your role will involve leading, mentoring, and managing shift leads and team members to cultivate a high-performance culture within the team. Strong problem-solving skills, real-time decision-making abilities, and collaboration with various stakeholders will be essential to drive operational success effectively. Your key responsibilities will include leading and managing round-the-clock operations to ensure that shifts are adequately staffed for uninterrupted service delivery. You will be responsible for monitoring and enforcing SLAs, identifying risks proactively, and taking corrective actions to prevent breaches. Additionally, coaching, mentoring, and developing shift leads and team members will be crucial for driving performance and fostering continuous improvement within the team. In your role, you will oversee real-time incident management, ensuring timely escalation, resolution, and post-incident analysis. Effective communication of operational performance and key incidents to senior leadership and stakeholders will be vital. Collaborating with functional managers, trainers, and auditors to uphold quality assurance and compliance standards will also be part of your responsibilities. You will own shift scheduling and workforce management to ensure adequate coverage across all locations and time zones. Driving operational efficiency through workflow optimization, process automation, and leveraging analytics will be imperative. Participation in business reviews, reporting on key metrics, trends, and improvement initiatives will also be a key aspect of your role. Qualifications for this role include a minimum of 3 years of experience in a team lead or operations supervisory role, preferably in a 24/7 support environment. A proven track record of managing teams in a high-SLA, high-volume support operation is required. Strong leadership skills to drive accountability, performance, and process discipline in a time-sensitive environment are essential. Proficiency in ticketing systems, knowledge bases, workforce management, and reporting tools is necessary. The ideal candidate should have experience in real-time incident management, escalation handling, and crisis resolution. Excellent communication and stakeholder management skills with the ability to influence at all levels are crucial. A strong analytical mindset to identify trends, optimize processes, and make data-driven decisions is required. The ability to multitask, prioritize, and make quick decisions under pressure in a dynamic setting is essential. Knowledge of compliance, security, and industry best practices in support operations is also a prerequisite for this role. Continuous identification of areas for operational improvement and implementation of best practices to enhance service delivery will be part of your ongoing responsibilities.,