Customer Support Associate

Job Description: As a Process Associate, you will be responsible for handling customer calls for a US-based process. Your primary focus will be on providing exceptional customer service by addressing inquiries and resolving issues effectively. This role involves working in US shift timings, ensuring timely assistance to clients. Key Responsibilities: - Respond to inbound/outbound customer calls from US clients promptly and professionally. - Deliver accurate information and proficiently resolve customer queries to ensure satisfaction. - Maintain detailed documentation of all call interactions following standard operating procedures. - Strive to uphold a high level of customer satisfaction through attentive communication and problem-solving. - Adhere to communication scripts when addressing various topics and escalate unresolved issues as needed. Requirements: - Possess excellent verbal communication skills in English to engage effectively with customers. - Willingness to work during US shift timings (Night Shift - IST) to accommodate client needs. - Minimum educational qualification required is 12th pass / Any graduate. - Both freshers and experienced candidates are welcome to apply. - Demonstrate good listening skills and effective problem-solving abilities. - Previous experience in BPO or voice processes would be advantageous. Shift Timings: - Aligned with US shifts, specifically night shifts in India. Salary: - Up to 33,000 per month Job Types: - Full-time, Permanent, Fresher Benefits: - Health insurance - Life insurance - Provident Fund Schedule: - Rotational shift with shift allowance and yearly bonus Language: - English proficiency preferred Work Location: - On-site (Note: The final Job Description has been reformatted and structured based on the provided information.),