Customer Success Strategist

Role Overview: As a Customer Success Strategist at Rackspace, your role is crucial in managing and enhancing relationships with a dedicated portfolio of customers. You will be responsible for ensuring effective service delivery, managing escalations, and consistently exceeding customer expectations. Your ability to identify opportunities to expand existing accounts and secure new business will drive growth and allow you to manage the full sales cycle from lead to close. Your deep understanding of customer needs and strategies will enable you to provide tailored product solutions, contributing to Rackspace's transformation and growth. To excel in this role, you must have a passion for customer interaction, the skill to quickly build rapport, and a talent for identifying opportunities to delight customers. Strong problem-solving skills, effective communication and negotiation abilities, and solid commercial acumen are essential for success in this position. Key Responsibilities: - Successfully guide new customers through onboarding and training - Serve as the primary point of contact for clients - Oversee project execution and provide proactive support - Promote product value and identify upselling opportunities - Gather customer feedback and monitor performance metrics - Ensure churn risk is identified and mitigated effectively - Develop and implement effective account strategies - Manage and motivate a team, solve problems, and address customer needs with empathy - Explain technical concepts to non-technical users - Analyze customer data, manage multiple customer accounts and projects concurrently - Negotiate contracts while managing client expectations Qualification Required: - Excellent verbal and written communication skills - Strong leadership abilities - Strategic thinking capabilities - Problem-solving aptitude - Empathy towards customer needs - Technical proficiency - Analytical skills - Project management experience - Negotiation proficiency Please note that there are no additional details about the company mentioned in the job description.,