Key Responsibilities Automate deployments utilizing custom templates and modules for customer environments on AWS. Architect AWS environment best practices and deployment methodologies. Create automation tools and processes to improve day to day functions. Educate customers on AWS and Rackspace best practices and architecture. Ensure the control, integrity, and accessibility of the cloud environment for the enterprise Lead Workload/Workforce Management and Optimization related tasks. Mentor and assist Rackers across the Cloud Function. Quality check development of technical training for all Rackers supporting Rackspace Supported CLOUD Products. Provide technical expertise underpinning communications targeting a range of stakeholders - from individual contributors to leaders across the business. Collaborate with Account Managers and Business Development Consultants to build strong customer relationships. Technical Expertise Experienced in solutioning and implementation of Green field projects leveraging IaaS, PaaS for Primary site and DR. Hands-on 4+ years of recent technical experience in Professional Services/Enterprise DevOps/CloudOps, DevSecOps role Near expert knowledge of AWS Products & Services, Compute, Storage, Security, networking, etc. Proficient skills in at least one of the following languages: Python, Linux, Shell scripting. Proficient skills with git and git workflows. Excellent working knowledge of Windows or Linux operating systems – experience of supporting and troubleshooting issues and performance. Highly skilled in Terraform/IaC, including CI/CD practices. Strong technical skills and proficiency in multiple functional areas are required, such as infrastructure as Code (CloudFormation/Terraform), containerize orchestration (Docker, Kubernetes), configuration management (Ansible), programming language (Python), logging system (Elastic Stack), CI/CD and network protocols and standards. Experience in designing, building, implementing, analysing, Migrating and troubleshooting highly available systems. Strong knowledge of Continuous Integration tools such as GITLAB (mandatory), others like Jenkins, Maven, GitHub, Sona type nexus, developing CI and CD pipelines and continuous automation and should have hands on experience on writing automation scripts. Knowledge of at least one configuration management system such as Chef, Ansible, Puppet or any other such tools. Understanding of services and protocols, configuration, management, and troubleshooting of hosting environments, including web servers, databases, caching, and database services. Strong experience in configuring services, alerts, instrumentation on AppD, monitoring tools. Understanding requirements and experience using monitoring solutions such as AppDynamics, CloudWatch, ELK, Opensearch. Knowledge on AWS services like VPC, Route 53, EC2, EKS, RDS,API Gateways, Elastic Cache, Dynamo DB, Lambda Knowledge in the application of current and emerging network software and hardware technology and protocols. Skills Passionate about technology and has a desire to constantly expand technical knowledge

Key Responsibilities Automate deployments utilizing custom templates and modules for customer environments on AWS. Architect AWS environment best practices and deployment methodologies. Create automation tools and processes to improve day to day functions. Educate customers on AWS and Rackspace best practices and architecture. Ensure the control, integrity, and accessibility of the cloud environment for the enterprise Lead Workload/Workforce Management and Optimization related tasks. Mentor and assist Rackers across the Cloud Function. Quality check development of technical training for all Rackers supporting Rackspace Supported CLOUD Products. Provide technical expertise underpinning communications targeting a range of stakeholders - from individual contributors to leaders across the business. Collaborate with Account Managers and Business Development Consultants to build strong customer relationships. Technical Expertise Experienced in solutioning and implementation of Green field projects leveraging IaaS, PaaS for Primary site and DR. Near expert knowledge of AWS Products & Services, Compute, Storage, Security, networking, etc. Proficient skills in at least one of the following languages: Python, Linux, Shell scripting. Proficient skills with git and git workflows. Excellent working knowledge of Windows or Linux operating systems – experience of supporting and troubleshooting issues and performance. Highly skilled in Terraform/IaC, including CI/CD practices. Working knowledge in Kubernetes. Experience in designing, building, implementing, analysing, Migrating and troubleshooting highly available systems. Knowledge of at least one configuration management system such as Chef, Ansible, Puppet or any other such tools. Understanding of services and protocols, configuration, management, and troubleshooting of hosting environments, including web servers, databases, caching, and database services. Knowledge in the application of current and emerging network software and hardware technology and protocols. Skills Passionate about technology and has a desire to constantly expand technical knowledge. Detail-oriented in documenting information and able to own customer issues through resolution. Able to handle multiple tasks and prioritize work under pressure. Demonstrate sound problem-solving skills coupled with a desire to take on responsibility. Strong written and verbal communication skills, both highly technical and non-technical. Ability to communicate technical issues to nontechnical and technical audiences. Education Required Bachelor’s degree in Computer Science or equivalent degree. Certifications Requires all 3 Associate level Certificates in AWS or professional level certificate. Experience 7+ Years of total IT experience

Key Responsibilities Automate deployments utilizing custom templates and modules for customer environments on AWS. Architect AWS environment best practices and deployment methodologies. Create automation tools and processes to improve day to day functions. Educate customers on AWS and Rackspace best practices and architecture. Ensure the control, integrity, and accessibility of the cloud environment for the enterprise Lead Workload/Workforce Management and Optimization related tasks. Mentor and assist Rackers across the Cloud Function. Quality check development of technical training for all Rackers supporting Rackspace Supported CLOUD Products. Provide technical expertise underpinning communications targeting a range of stakeholders - from individual contributors to leaders across the business. Collaborate with Account Managers and Business Development Consultants to build strong customer relationships. Technical Expertise Experienced in solutioning and implementation of Green field projects leveraging IaaS, PaaS for Primary site and DR. Near expert knowledge of AWS Products & Services, Compute, Storage, Security, networking, etc. Proficient skills in at least one of the following languages: Python, Linux, Shell scripting. Proficient skills with git and git workflows. Excellent working knowledge of Windows or Linux operating systems – experience of supporting and troubleshooting issues and performance. Highly skilled in Terraform/IaC, including CI/CD practices. Working knowledge in Kubernetes. Experience in designing, building, implementing, analysing, Migrating and troubleshooting highly available systems. Knowledge of at least one configuration management system such as Chef, Ansible, Puppet or any other such tools. Understanding of services and protocols, configuration, management, and troubleshooting of hosting environments, including web servers, databases, caching, and database services. Knowledge in the application of current and emerging network software and hardware technology and protocols. Skills Passionate about technology and has a desire to constantly expand technical knowledge. Detail-oriented in documenting information and able to own customer issues through resolution. Able to handle multiple tasks and prioritize work under pressure. Demonstrate sound problem-solving skills coupled with a desire to take on responsibility. Strong written and verbal communication skills, both highly technical and non-technical. Ability to communicate technical issues to nontechnical and technical audiences. Education Required Bachelor’s degree in Computer Science or equivalent degree. Certifications Requires all 3 Associate level Certificates in AWS or professional level certificate. Experience 7+ Years of total IT experience

Senior Data Engineer – Azure This is a hands on data platform engineering role that places significant emphasis on consultative data engineering engagements with a wide range of customer stakeholders; Business Owners, Business Analytics, Data Engineering teams, Application Development, End Users and Management teams. You Will: Design and build resilient and efficient data pipelines for batch and real-time streaming Architect and design data infrastructure on cloud using Infrastructure-as-Code tools. Collaborate with product managers, software engineers, data analysts, and data scientists to build scalable and data-driven platforms and tools. Provide technical product expertise, advise on deployment architectures, and handle in-depth technical questions around data infrastructure, PaaS services, design patterns and implementation approaches. Collaborate with enterprise architects, data architects, ETL developers & engineers, data scientists, and information designers to lead the identification and definition of required data structures, formats, pipelines, metadata, and workload orchestration capabilities Address aspects such as data privacy & security, data ingestion & processing, data storage & compute, analytical & operational consumption, data modeling, data virtualization, self-service data preparation & analytics, AI enablement, and API integrations. Lead a team of engineers to deliver impactful results at scale. Execute projects with an Agile mindset. Build software frameworks to solve data problems at scale. Technical Requirements: 7+ years of data engineering experience leading implementations of large-scale lakehouses on Databricks, Snowflake, or Synapse. Prior experience using DBT and PowerBI will be a plus. 3+ years' experience architecting solutions for developing data pipelines from structured, unstructured sources for batch and realtime workloads. Extensive experience with Azure data services (Databricks, Synapse, ADF) and related azure infrastructure services like firewall, storage, key vault etc. is required. Strong programming / scripting experience using SQL and python and Spark. Strong Data Modeling, Data lakehouse concepts. Knowledge of software configuration management environments and tools such as JIRA, Git, Jenkins, TFS, Shell, PowerShell, Bitbucket. Experience with Agile development methods in data-oriented projects Other Requirements: Highly motivated self-starter and team player and demonstrated success in prior roles. Track record of success working through technical challenges within enterprise organizations Ability to prioritize deals, training, and initiatives through highly effective time management Excellent problem solving, analytical, presentation, and whiteboarding skills Track record of success dealing with ambiguity (internal and external) and working collaboratively with other departments and organizations to solve challenging problems Strong knowledge of technology and industry trends that affect data analytics decisions for enterprise organizations Certifications on Azure Data Engineering and related technologies. "Remote postings are limited to candidates residing within the country specified in the posting location" About Rackspace Technology We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. More on Rackspace Technology Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Job Description Atleast 7 yrs of relevant exp. Job Profile Summary Create, maintain, and use Standard Operating Procedures (SOP’s) for migration execution and ensure long term technical viability and optimization of production deployments and administration. Engage, Consult and Deliver based on interactive customer communications in streamlining project deliverables and scope of work. Capacity Planning: Forecast future database growth based on usage trends and plan for hardware and storage requirements accordingly to ensure scalability and optimal performance. Plan, Create, Manage and Deploy Effective High Availability and Disaster Recovery strategy/Runbooks. Patch Management and Upgrades: Plan and execute Database software upgrades, patches, and service packs. Troubleshooting and Issue Resolution: Investigate and resolve complex database-related issues, including data corruption, performance problems, and connectivity challenges. Automation and Scripting: Contribute to automation scripts and tools to streamline repetitive tasks, improve efficiency, and reduce the risk of human errors. Monitoring and Alerting: Set up monitoring and alerting systems to proactively identify and address potential database issues before they become critical. Performance Analysis and Reporting: Generate performance reports and analysis for stakeholders and management to provide insights into the database environment's health and performance. Documentation: Maintain up-to-date documentation of database configurations, procedures, and troubleshooting steps Ticket Handling: Work to resolve Incident, Changes and Service request under the agreed client SLA. Problem Management: Responsible in resolving problem tickets by creating detailed RCA reports. Understanding Cloud basics and perform duties like security management, storage management, Backup Vaults, Key vaults, Server/DB Monitoring Cost Optimization: Compute and workload analysis, License enhancements and features. Skills List Experience working in Automation with Python/Shell/PLSQL Ability to Deploy, Manage and Troubleshoot HADR config in one of the following tech buckets Oracle (RAC, Data guard, RMAN, Data pump, ASM, Golden Gate) . Experience in troubleshooting performance issues and able to suggest development team with complete analysis Hands on working experience in setting up standby in using Oracle Data guard and configuring DG broker Proficient Skills in SQL Server Architecture, Installation and Configuration, Performance Tuning, High Availability and Disaster Recovery (HADR), Monitoring and Troubleshooting Database Migrations and Upgrades: Experience in planning and executing database migrations and upgrades, including version compatibility, testing, and minimizing downtime. Ability to Deploy, Manage and Troubleshoot HADR config in one of the following tech buckets SQL Server (Always On, FCI, Loshipping, Replication) MySQL or PostgreSQL (Master slave replication, InnoDB cluster Set) Education High school diploma or equivalent required. Bachelor’s degree in computer science, Computer Information Systems, Management Information Systems, or a directly related field Certifications List Database Specialty Certifications in AWS/Azure. Cloud Associate/Professional Certification

Data Engineer – Azure This is a hands on data platform engineering role that places significant emphasis on consultative data engineering engagements with a wide range of customer stakeholders; Business Owners, Business Analytics, Data Engineering teams, Application Development, End Users and Management teams. You Will: Design and build resilient and efficient data pipelines for batch and real-time streaming Collaborate with product managers, software engineers, data analysts, and data scientists to build scalable and data-driven platforms and tools. Provide technical product expertise, advise on deployment architectures, and handle in-depth technical questions around data infrastructure, PaaS services, design patterns and implementation approaches. Collaborate with enterprise architects, data architects, ETL developers & engineers, data scientists, and information designers to lead the identification and definition of required data structures, formats, pipelines, metadata, and workload orchestration capabilities Address aspects such as data privacy & security, data ingestion & processing, data storage & compute, analytical & operational consumption, data modeling, data virtualization, self-service data preparation & analytics, AI enablement, and API integrations. Execute projects with an Agile mindset. Build software frameworks to solve data problems at scale. Technical Requirements: 3+ years of data engineering experience leading implementations of large-scale lakehouses on Databricks, Snowflake, or Synapse. Prior experience using DBT and PowerBI will be a plus. Extensive experience with Azure data services (Databricks, Synapse, ADF) and related azure infrastructure services like firewall, storage, key vault etc. is required. Strong programming / scripting experience using SQL and python and Spark. Knowledge of software configuration management environments and tools such as JIRA, Git, Jenkins, TFS, Shell, PowerShell, Bitbucket. Experience with Agile development methods in data-oriented projects Other Requirements: Highly motivated self-starter and team player and demonstrated success in prior roles. Track record of success working through technical challenges within enterprise organizations Ability to prioritize deals, training, and initiatives through highly effective time management Excellent problem solving, analytical, presentation, and whiteboarding skills Track record of success dealing with ambiguity (internal and external) and working collaboratively with other departments and organizations to solve challenging problems Strong knowledge of technology and industry trends that affect data analytics decisions for enterprise organizations Certifications on Azure Data Engineering and related technologies. "Remote postings are limited to candidates residing within the country specified in the posting location" About Rackspace Technology We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. More on Rackspace Technology Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

JOB PROFILE SUMMARY Conducts in-house classes for entry level to senior personnel. Prepares and teaches classes. Prepares and maintains training materials and documentation. KEY RESPONSIBILITIES Delivers training ½ day or more with multiple media methods. Applies needs analysis framework with help and understands potential business outcomes. Utilize Instructional Design principles to build learning (lesson) plans and create effective course materials. Promotes out of classroom activities to enhance learning. Create blended learning experiences. CRITICAL COMPETENCIES Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results. Customer-driven: Prioritizes customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success. Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions. Agility: Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions. Compassion: Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within Rackspace and with external stakeholders. KNOWLEDGE Basic knowledge of the processes, procedures and expectations of technical and customer support organizations Basic understanding of training methods, utilizing different approaches and technologies Basic knowledge of company's products and application areas EDUCATION & EXPERIENCE Any fulltime graduate. 2 - 4 years of experience in the field of role required About Rackspace Technology We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. More on Rackspace Technology Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

JOB PROFILE SUMMARY Conducts in-house classes for entry level to senior personnel. Prepares and teaches classes. Prepares and maintains training materials and documentation. KEY RESPONSIBILITIES Delivers training ½ day or more with multiple media methods. Applies needs analysis framework with help and understands potential business outcomes. Utilize Instructional Design principles to build learning (lesson) plans and create effective course materials. Promotes out of classroom activities to enhance learning. Create blended learning experiences. CRITICAL COMPETENCIES Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results. Customer-driven: Prioritizes customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success. Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions. Agility: Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions. Compassion: Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within Rackspace and with external stakeholders. KNOWLEDGE Basic knowledge of the processes, procedures and expectations of technical and customer support organizations Basic understanding of training methods, utilizing different approaches and technologies Basic knowledge of company's products and application areas EDUCATION & EXPERIENCE Any fulltime graduate. 2 - 4 years of experience in the field of role required About Rackspace Technology We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. More on Rackspace Technology Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Job Summary: We are seeking a dynamic and experienced Service Management Manager to lead critical IT Service Management functions with a strong emphasis on Incident, Change, Problem , Service Delivery and Transition Management . The role requires deep experience supporting Managed Services customers in a 24x7 environment , with proven expertise in planning and executing seamless service transitions. Key Responsibilities: ITSM Operations Manage the end-to-end lifecycle of Incident, Change, and Problem Management in accordance with ITIL best practices. Drive timely resolution of high-impact incidents and ensure effective communication with stakeholders. Conduct post-incident reviews, root cause analysis (RCA), and implementation of corrective and preventive actions. Own the Change Management process including impact analysis, risk assessments, and CAB facilitation. Monitor compliance and effectiveness of Problem Management activities and trend analysis. Service Delivery Management: Act as the Single Point of Contact (SPOC) for service delivery to managed services clients. Ensure consistent and high-quality service delivery aligned with contractual SLAs and KPIs. Develop and maintain service delivery plans , monitor performance, and lead service reviews. Collaborate with internal teams (operations, engineering, NOC, SOC, etc.) to ensure timely service fulfillment. Track and manage service risks, issues, and escalations proactively. Drive continuous service improvement initiatives and manage service enhancement projects. Work closely with business stakeholders to understand client expectations and translate them into operational deliverables. Maintain customer satisfaction by ensuring operational transparency, responsiveness, and value-added services. Client & Service Management: Act as the primary interface for Managed Services customers , ensuring consistent and high-quality service delivery. Lead service governance meetings, SLA compliance reporting, and continuous service improvement initiatives. Build strong customer relationships and manage expectations effectively in a 24x7 support model. People & Process Management: Lead and mentor a team of ITSM process owners and coordinators. Establish, document, and refine operational processes to meet changing business needs. Provide ITSM tool and process training to internal teams and clients as needed. Expanded Responsibilities – Transition Management: Lead Service Transitions from project phase to operations, including greenfield setups, technology migrations, and onboarding of new clients or services. Develop comprehensive transition plans , including timelines, resource allocation, cutover strategies, risk management, and communication protocols. Conduct Due Diligence and Discovery workshops to assess service scope, infrastructure, tools, and operational maturity. Collaborate with solution architects, delivery managers, and SMEs to ensure service design and delivery alignment with operational capabilities. Define and track readiness criteria , knowledge transfer milestones, and acceptance criteria for successful go-live. Coordinate handover to operations with detailed documentation (Runbooks, SOPs, escalation matrices). Ensure minimal service disruption and operational continuity during transition activities. Continuously assess and optimize the transition framework to improve efficiency and effectiveness for future engagements Required Skills and Qualifications: 8+ years of experience in IT Service Management roles, with 3+ years specifically in Service Delivery & Service Transition . Strong expertise in Incident, Change, and Problem Management processes. Demonstrated experience in managing 24x7 operations for large Managed Services accounts. Solid understanding of ITSM tools like ServiceNow, BMC Remedy, or equivalent . ITIL v3 or v4 Foundation certification (Intermediate or Expert preferred). Experience in handling transitions for multi-tower or multi-client environments . Strong stakeholder management, communication, and negotiation skills. Ability to work in dynamic environments with tight deadlines and high customer expectations. Preferred Qualifications: Experience working with global delivery models and geographically dispersed teams. Exposure to cloud migrations, hybrid infrastructure environments, or digital transformation programs. PMP, PRINCE2, or any transition/project management certification is a strong plus. "Remote postings are limited to candidates residing within the country specified in the posting location" About Rackspace Technology We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. More on Rackspace Technology Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

JOB DESCRIPTION: The Fanatical Support for Azure team provides industry leading Fanatical Support™ to Rackspace customers as part of a global team. Rackspace is hiring Azure Cloud Engineers to deliver Fanatical Support with Microsoft Azure. Fanatical Support for Azure includes a wide range of services and features to help customers make the most out of their chosen hosting strategy. Using your deep technical expertise, you will help customers optimize their workloads by providing application focused assistance to build, deploy, integrate, scale and heal using native Azure and 3rd party tool-chains and automation oriented agile principles. Through both hands-on and consultative approaches, you will be responsible for supporting customers with tasks including provisioning and modifying Cloud environments, performing upgrades, and addressing day-to-day customer deployment issues via phone and tickets. At Rackspace we pride ourselves on our ability to deliver fanatical experience - this means our support team blends technical expertise and strong customer oriented professional skills. Being successful in this role requires: Working knowledge of Microsoft Azure Products & Services, Relational and NoSQL Databases, Caching, Object and Block Storage, Scaling, Load Balancing, CDNs, Networking etc Excellent working knowledge of Windows or Linux operating systems – experience of supporting and troubleshooting issues and performance Intermediate understanding of central networking concepts: VLANs, layer 2/3 routing, access lists & load balancing Good understanding of design of native Cloud applications, Cloud application design patterns and practices Working knowledge of using ARM and/or Terraform Responsibilities: Work with a talented and highly engaged team of Architects, Engineers, Relationship Managers and Product Teams Automate PAAS and IAAS deployments for customer environments on Microsoft Azure platform Architect Azure environment best practices and deployment methodologies Create automation tools and processes to improve Team and Racker day to day functions Educate customers on Azure and Rackspace best practices and architecture Assist in educational briefings for teammates to advance in technical trainings for continued growth Act as an escalation point for our Support Engineers when required Provide a continuous Fanatical Support experience for our customers Qualifications: 5+ years experience working with Azure and executing cloud deployments Working knowledge of Azure Resources and Services, Scaling, Load Balancing, CDNs, Networking etc. Experience automating and orchestrating workloads on Azure Experience creating Terraform and/or ARM templates Experience in scripting specifically PowerShell and Bash. Experience with Microsoft Active Directory. Experience working with at least one of the following languages: C#, Json, Python Experience with GIT, VSTS and Terraform Experience on KQL for Alert Creation and modifications Proficient leveraging CI/CD tools to automate testing and deployment Experience in the Azure services & APIs. Strong Windows skills Knowledge of databases (SQL Server and MySQL) Working knowledge of Backup and Recovery methodology and implementations Knowledge of supported network appliances and related solutions in Azure is preferred. F5, Cisco, Palo Alto etc. Knowledge of Azure federation services is preferred. Good knowledge of application development using Agile, and DevOps best practices Excellent written and verbal communication skills with ability to communicate both technical issues to nontechnical and technical audiences Effective with time management and expected deliverables An ability to multi-task and work on multiple concurrent projects Must have Azure 900 & 104 Certifications Should be ready work in 24x7 environment, in all available shifts

Job Title : Delivery Manager Work Timings - 02:30 PM to 11:30 PM (IST) Work Location - Remote Job Description Summary: The Delivery Manager is responsible for managing the 24x7 service delivery of DataOps using Tableau, Tableau bridge server, Databricks, Dbt, SSRS, SSIS, AWS DWS, AWS APP Flow, PowerBI. The Manager will work closely with the customer and team to manage and operate cloud data platform. Job Description : Manage a team of DataOps resources functioning 24x7 and maintain the service level agreements. Manage customer engagement and expectation and deliver as per statement of work. Showcase technical expertise on Databricks, SQL, Tableau and AWS ITSM Process champion: ITIL/Ticketing tool Should have experience in Design, build, test and deploy fixes to non-production environment for Customer testing. Work with Customer to deploy fixes on production upon receiving Customer acceptance of fix. Cost / Performance optimization and Audit / Security including any associated infrastructure changes Knowledge Management: Create/update Knowledgebase/ runbooks as needed. Governance: Watch all the configuration changes to batches and infrastructure (cloud platform) along with mapping it with proper documentation and aligning resources. Communication: Lead and act as a POC for customer from on-site, handling communication, escalation, isolating issues and coordinating with off-site resources while level setting expectation across stakeholders Change Management: Align resources for on-demand changes and coordinate with stakeholders as required Request Management: Handle user requests – if the request is not runbook-based create a new KB or update runbook accordingly Incident Management and Problem Management, Root cause Analysis, coming up with preventive measures and recommendations such as enhancing monitoring or systematic changes as needed. KNOWLEDGE/SKILLS/ABILITY: Leading the DataOps service delivery engagement using ITSM/ITIL processes and framework, Good hands on Tableau, SQL, Databricks. Good to have exposure on Dbt, SSRS, SSIS, AWS DWS, AWS APP Flow, PowerBI. Excellent written and verbal communication skills. Ability to communicate technical info and ideas so others will understand. Ability to successfully work and promote inclusiveness in small groups. Ability to continuously improve the service delivery and managing and maintaining the KPIs and SLAs. JOB COMPLEXITY: This role requires extensive problem solving skills, People management and Customer handling ability to deliver the. Must have the ability to prioritize issues and multi-task. EXPERIENCE/EDUCATION: Must have over 5 years of experience managing people, Must have over 5 years of experience delivering projects, Must have customer handling experience of over 5 years, Requires a Bachelor’s/Masters's degree in computer science or other related field plus 12-18 years of hands-on experience in configuring and mangaing azure data analytics solution. Experience with Azure environment is desired.

Job Title – Network Security Engineer III - IN Location: Remote Experience: 7–12 years Project: Cisco ASA to Palo Alto / Firepower EOL Migration Job Type: Full-time Role Overview: We are looking for an experienced L3 Network Security Engineer to support a large-scale Firewall Migration Project, transitioning firewalls from Cisco ASA (5508,5525,5545,5555 etc.) to Cisco Firepower and Palo Alto Next-Gen Firewalls (including 1410 models, VSYS, and VM-Series). The candidate will work closely with technical leads to execute migration activities, validate configurations, and support post-migration troubleshooting. Key Responsibilities: Participate in the migration and config conversion of: ASA Palo Alto (1410 VSYS, 1410 Single Tenant & VM-Series) ASA Cisco Firepower with ASA Code or FTD Perform configuration conversion using tools and manual methods. Configure and validate: NAT policies (Static, Dynamic) Site-to-Site VPNs and Client-to-Site VPNs (AnyConnect/Global Protect) Firewall Policies, HA, SSL VPNs, NextGen features (IPS/IDS) Strong knowledge of change/Incident management process. Conduct pre- and post-migration validation. Support change windows, participate in troubleshooting during cutovers. Document configurations and migration steps. Collaborate with L4 engineers and stakeholders during complex migrations. Must-Have Skills: Hands-on experience with: Cisco ASA Cisco FTD/Firepower Palo Alto NGFW (including 1410, VM-Series, VSYS) Palo Alto NGFW (VSYS, Panorama, Expedition, Migration Manager) Strong command of: Cisco ASA- ACL, VPN setup (IPSec/SSL), AnyConnect, HA Setup,NAT, Policy Management, OS Upgrade. Palo Alto- VPN setup (IPSec/SSL), Global protect, HA Setup, NAT, Policy Management, PANOS Upgrade. Routing protocols (Static, OSPF, BGP) and switching fundamentals Experience in ASA to Palo Alto / Firepower config conversion. Familiarity with tools like Expedition, Migration Manager, or similar. Solid troubleshooting and packet capture analysis skills. Soft Skills & Professional Attributes: Excellent interpersonal and communication skills – able to clearly articulate ideas, processes, and technical concepts to both technical and non-technical audiences. Strong documentation abilities – capable of creating and maintaining clear, concise technical documentation and procedures. Flexible, proactive, and self-driven – demonstrates initiative, reliability, and adaptability in dynamic environments. Preferred Certifications: Cisco Certifications: CCNP Security / CCNP R&S Palo Alto Certifications: PCNSA/PCNSE

Job Title – Network Security Engineer-IV Location: Remote Experience: 10–16 years Project: Cisco ASA to Palo Alto / Firepower EOL Migration Job Type: Full-time Role Overview: We are seeking a highly skilled L4 Network Security Engineer/ Lead Engineer to lead migration planning and execution for the EOL replacement of legacy Cisco ASA firewalls (5508,5525,5545,5555 etc.) with Cisco Firepower and Palo Alto Networks NGFWs. This role requires deep hands-on expertise as well as the ability to mentor junior engineers, drive automation efforts, and design scalable, secure migration workflows. Key Responsibilities: Lead end-to-end planning and execution of ASA to Firepower and Palo Alto migrations. Design migration workflows, HA topology, and optimize policy conversion strategy. Perform or oversee conversion of configurations: ASA Palo Alto (1410 VSYS, 1410 Single Tenant & VM-Series) ASA Cisco Firepower with ASA Code or FTD Design, test, and validate: VPNs (IPSec/SSL), NAT policies,dynamic routing, IPS/IDS profiles Collaborate with enterprise architects, operations, and product teams for successful delivery. Strong knowledge of change/Incident management process. Guide L3 teams in execution, review configurations and scripts. Troubleshoot complex post-migration issues. Track project milestones and ensure documentation compliance. Must-Have Skills: Deep hands-on knowledge in: Cisco ASA, Cisco Firepower/FTD Palo Alto NGFW (VSYS, Panorama,Expedition, Migration Manager) Strong command of: Cisco ASA- ACL, VPN setup (IPSec/SSL), AnyConnect, HA Setup, NAT, Policy Management, OS Upgrade. Palo Alto- VPN setup (IPSec/SSL),Global protect, HA Setup, NAT, Security Policy Management, PANOS Upgrade. Routing protocols (Static, OSPF,BGP) and switching fundamentals Policy migration planning,zero-touch deployment models Config conversion tools and scripting (Expedition, Python preferred) Experience in multi-vendor firewall strategy and enterprise segmentation Strong understanding of HA configurations, software upgrade planning, and rollback scenarios Sound knowledge of L3 routing (Static, OSPF, BGP) and switching concepts. Soft Skills & Professional Attributes: Excellent interpersonal and communication skills – able to clearly articulate ideas, processes, and technical concepts to both technical and non-technical audiences. Strong documentation abilities – capable of creating and maintaining clear, concise technical documentation and procedures. Flexible, proactive, and self-driven – demonstrates initiative, reliability, and adaptability in dynamic environments. Preferred Certifications: Cisco Certifications: CCIE Security/ CCNP Security/ CCNP R&S Palo Alto Certifications: PCNSA/PCNSE

Role Overview We are seeking a senior engineer with strong hands-on Windows Administration background along with Azure experience to join our Cloud Platform Support & Engineering Team. Experienced with support operations team as technical escalation point from offshore with driving the technical conversations with customer technical team, work along with Lead Engineer and Technical Delivery lead in a fast-paced matrix environment. Key Responsibilities Technical Leadership: Lead technical discussions with customer engineering teams, delivering expert recommendations and best practices for Windows administration and Azure workload deployments, optimizations. Escalation and Resolution: Act as the primary escalation point for Windows (Compute, VM’s) and Azure related technical issues, ensuring timely and effective resolution to minimize downtime and impact on customer operations. Collaboration: Work seamlessly within a matrixed environment and ability to work with more than one customer, partnering with Lead Engineers, Architects, Delivery Leads, and offshore support teams to ensure cohesive service delivery. Mentorship: Provide technical guidance and mentorship to L1 and L2 engineers, fostering skill development and operational excellence within the team. Stakeholder Engagement: Translate complex technical concepts into clear, actionable insights for non-technical stakeholders and leadership. Incident Reporting: Deliver timely incident reports and post-mortem analyses for infrastructure-related issues within managed Azure subscriptions, ensuring transparency and continuous improvement. Experienced in working with 24X7 Environment as escalation point. Technical Expertise Windows Administration: Manage, maintain and troubleshoot Windows Server environments across physical and virtual platforms Maintain Windows Failover Clusters and Always On Clusters for SQL Server or other enterprise applications. Configure, manage, and troubleshoot Microsoft IIS for hosting internal and external web applications. Perform system upgrades, patch management, and capacity planning. Monitor system performance and availability; implement improvements and resolve issues proactively. Collaborate with development, security, and network teams to ensure optimal configuration and integration of systems. Provide L3/L4-level support for infrastructure incidents and changes. File System Capacity & CPU and Memory Performance Management. Network connectivity troubleshooting Proficient in diagnosing and resolving network connectivity issues in Windows environments Experience using Windows built-in tools such as ipconfig, ping, tracert, nslookup, and netstat for troubleshooting Ability to analyse and interpret Event Viewer logs for network-related errors Experienced in managing and troubleshooting DNS, DHCP, TCP/IP, and proxy settings on Windows systems Familiarity with Windows Firewall and Defender configuration for network traffic control Knowledge of troubleshooting Ethernet, and VPN connections on Windows endpoints Ability to identify and mitigate common issues with Windows Network Location Awareness (NLA) Competent in using PowerShell for network diagnostics and automation Experience troubleshooting domain join issues and Active Directory network dependencies Patching using Cloud Native patching tools. Virtual Machine Backup and File System recovery. Local configuration of the Operating System (including the following roles: DHCP, DNS, Remote Desktop Services). Azure Cloud Services Understanding and working knowledge on commonly used Azure IaaS, PaaS, and SaaS services (App Services, VWAN, Application Gateway, AKS, Front Door, LB, Firewall, ExpressRoute, Service Bus, Azure Cosmos DB, SQL DB, Azure Cosmos DB, LogicApp, Storage Accounts, Function App etc) IaC (Terraform) knowledge and hands on experience (Custom modules is a plus) Strong background on observability implementation, alert refinements and troubleshooting skills, ability to recommend improved observability Azure DevOps: infra pipelines using Terraform AKS; configuration, provisioning, troubleshooting etc. Basic knowledge of Azure Cosmos DB, SQL DB Strong expertise in observability tools (e.g., Azure Monitor, Grafana), alert refinement, and troubleshooting, with the ability to implement enhanced observability practices. Proficient in Azure DevOps, particularly infrastructure pipelines using Terraform for automation and scalability. Advanced experience with AKS: configuration, provisioning, scaling, and troubleshooting. Monitor and manage application secret expiry for in-scope secrets, ensuring security compliance. Coordinate vendor escalations and support requests to resolve critical issues efficiently. Infrastructure as Code (IaC) Advanced proficiency in Terraform, including the development of custom modules for infrastructure automation. Qualifications: Experience: Total of 8-12 years of experience with Windows and Azure someone who has worked in Windows extensively and moved along with Azure (5+ years of Windows experience is desired) Leadership: Proven experience in senior engineer role in operations/support and engineering engagements, with a track record of mentoring junior engineers. Technical Skills: Deep understanding of cloud infrastructure, observability, automation, and security best practices. Communication: Excellent verb

Job Profile : Data Engineer -I/II - IN (Operations/ Support) Work Timings : 24x7 (IST) Work Location : Remote Job Description Summary The Data engineer is responsible for managing and operating upon Tableau, Tableau bridge server, Databricks , Dbt, SQL , SSRS, SSIS, AWS DWS, AWS APP Flow, PowerBI. The engineer will work closely with the customer and team lead to manage and operate cloud data platform. JOB COMPLEXITY: This role requires extensive problem solving skills and the ability to research an issue, determine the root cause, and implement the resolution; research of various sources such as Databricks/AWS/Tableau documentation that may be required to identify and resolve issues. Must have the ability to prioritize issues and multi-task. EXPERIENCE/EDUCATION: Requires a Bachelor’s degree in computer science or other related field plus 2-4 years of hands-on experience in configuring and managing Tableau/Databricks and SQL based data analytics solution. Experience with Tableau/Databricks and SQL Datawarehouse environment is desired. Knowledge/ Skills Good hands on Tableau, Tableau bridge server, Databricks, SSRS/ SSIS, AWS DWS, AWS APP Flow, PowerBI. Ability to read and write sql and stored procedures. Experience on AWS. Good hands on experience in configuring, managing and troubleshooting along with general analytical and problem solving skills. Excellent written and verbal communication skills. Ability to communicate technical info and ideas so others will understand. Ability to successfully work and promote inclusiveness in small groups. Job Responsibilities Troubleshooting incident/problem, includes collecting logs, cross-checking against known issues, investigate common root causes (for example failed batches, infra related items such as connectivity to source, network issues etc.) Knowledge Management: Create/update runbooks as needed / Entitlements Governance: Watch all the configuration changes to batches and infrastructure (cloud platform) along with mapping it with proper documentation and aligning resources. Communication: Lead and act as a POC for customer from off-site, handling communication, escalation, isolating issues and coordinating with off-site resources while level setting expectation across stakeholders Change Management: Align resources for on-demand changes and coordinate with stakeholders as required Request Management: Handle user requests – if the request is not runbook-based create a new KB or update runbook accordingly Incident Management and Problem Management, Root cause Analysis, coming up with preventive measures and recommendations such as enhancing monitoring or systematic changes as needed.

Data Engineer III/ IV - IN (Operation/ Supports) Work Location - Remote Shift: Rotation Shifts Experience: 10 years Job Description Summary The Data engineer is responsible for managing and operating upon Databricks, Dbt, SSRS, SSIS, AWS DWS, AWS APP Flow, PowerBI/Tableau . The engineer will work closely with the customer and team to manage and operate cloud data platform. Job Description Leads Level 4 operational coverage: Resolving pipeline issues / Proactive monitoring for sensitive batches / RCA and retrospection of issues and documenting defects. Design, build, test and deploy fixes to non-production environment for Customer testing. Work with Customer to deploy fixes on production upon receiving Customer acceptance of fix. Cost / Performance optimization and Audit / Security including any associated infrastructure changes Troubleshooting incident/problem, includes collecting logs, cross-checking against known issues, investigate common root causes (for example failed batches, infra related items such as connectivity to source, network issues etc.) Knowledge Management: Create/update runbooks as needed . Governance: Watch all the configuration changes to batches and infrastructure (cloud platform) along with mapping it with proper documentation and aligning resources. Communication: Lead and act as a POC for customer from off-site, handling communication, escalation, isolating issues and coordinating with off-site resources while level setting expectation across stakeholders Change Management: Align resources for on-demand changes and coordinate with stakeholders as required Request Management: Handle user requests – if the request is not runbook-based create a new KB or update runbook accordingly Incident Management and Problem Management, Root cause Analysis, coming up with preventive measures and recommendations such as enhancing monitoring or systematic changes as needed. Skill Good hands-on Databricks, Dbt, SSRS, SSIS, AWS DWS, AWS APP Flow, PowerB I/ Tableau Ability to read and write sql and stored procedures. Good hands-on experience in configuring, managing and troubleshooting along with general analytical and problem-solving skills. Excellent written and verbal communication skills. Ability to communicate technical info and ideas so others will understand. Ability to successfully work and promote inclusiveness in small groups. Experience/Education Requires a Bachelor’s degree in computer science or other related field plus 10+ years of hands-on experience in configuring and managing AWS/tableau and databricks solutions. Experience with Databricks and tableau environment is desired. JOb Complexity This role requires extensive problem-solving skills and the ability to research an issue, determine the root cause, and implement the resolution; research of various sources such as databricks/AWS/tableau documentation that may be required to identify and resolve issues. Must have the ability to prioritize issues and multi-task.

JOB TITLE: Professional Services Senior Project Manager FUNCTION: Project Delivery Manager JOB DESCRIPTION: We are seeking a Professional Services Senior Project Manager to lead, control and manage Professional Services projects from initiation through delivery for complex client engagements. Builds and manages the relationship with key stakeholders – customer, supplier and in Rackspace. Maintains commercial responsibility for the project whilst building relationships with the customer to identify new opportunities to help them with their business problems. Unites and provides direction to internal and external technical and non-technical teams in order to ensure that all targets and requirements are met. Delivers results ensuring technical projects are completed on schedule and within budget. Key Accountabilities Engage Rackspace and client stakeholders in gathering and documenting requirements that solve a customer’s pain point or objectives through project outcomes and benefits realization. Manage project profitability, revenue, margins and utilization by pro-active forecasting and escalating any potential scope change / new revenue opportunities. Maintain commercial responsibility for the project whilst building relationships with the customer to identify new opportunities to help them with their business problems. Effectively manage resources whether directly or indirectly to achieve goals by enhancing trust and cooperation. Escalates any conflicting resource requirements that may affect delivery in a timely manner. Build and maintain a network of cross-functional technical resources within Rackspace and across any relative partnerships to allow for higher productivity, increased business, and rapid resolution of problems and escalations. Contribute to the refinement of the Rackspace Professional Services methodology. Provide FANATICAL EXPERIENCE by driving the value of Rackspace to both potential and existing Rackspace customers and internal sales teams alike. • Ability to travel as required. Project Management Effectively leads, drives and executes projects using Waterfall methodology in order to achieve outcomes that meet the customer’s success criteria. Works effectively and communicates strongly with remote teams. Responsible for the scope, planning, monitoring and execution of technical projects from initiation through delivery, ensuring they remain on schedule and within budget, cost and quality tolerances. Effectively communicates upwards to senior management and stakeholders as well as downwards to project team resources. Completes and adheres to RACI and holds people to account for their responsibilities. Accountable for the preparation of key project documents (PID, plans, logs, reports) and other key deliverables through the life of the project. Proactively works to identify and manage project risks and issues. Ensures appropriate response plans are developed and executed. Effectively manages change to the project baseline by assessing project variance and evaluating impacts supported by the use of rigorous change control processes. Monitors the delivery of project deliverables from third parties inside and external to Rackspace and tracks progress of same through communication with project members. Prepares and presents accurate reports on project progress and problems to Rackspace and client stakeholders. Pre-Sales Engagement Provides guidance for and assists with the creation of proposals, RFP/RFI responses, & Statements of Work (SoW). This includes the analysis and development of scope, duration, deliverables, resources, risk, assumptions and dependencies. Exhibits strong commercial acumen and calm gravitas when negotiating with customers or partners during contractual discussions Regularly collaborates with Sales pursuit teams, Programme & Project Managers, Technical Consultants, Solutions Architects, Partners, and extended cross-functional teams during presales and project delivery to ensure timely delivery and awareness of potential problems or risk requiring resolution or mitigation. Expertise / Qualifications PMP/Prince2 (Practitioner) certification (minimum) Working knowledge/certification in one or more additional project management methodologies: PMP, PRINCE2, Foundation and Expert level certification in Azure / AWS/ GCP. Understanding of Agile mythologies and Principles 10+ Years of Project Management experience in successfully delivering Cloud Transformation Projects incl. DC Migrations, Applications Modernization, DevOps Transformation, and Software Development using cloud native technologies of AWS/AZURE/GCP. Technical conversational knowledge in the following areas: Cloud Migration Strategy and Methodology , Data centre strategy & operations, capacity, utilisation, performance backup, storage, disaster recovery, migration & consolidation, Applications Modernization, IT Service Management and Service Delivery. Should have relevant experience in managing Medium and large project / Program. Proven ability to organise and execute projects in a consistent, repeatable and reliable manner. Excellent time management, communications, decision making, presentation, human relations and organization skills. Able to resolve problems in a timely manner. Ability to communicate technical information and ideas so others will understand. Excellent all round knowledge of cloud technologies, IT operations, project management operations. Ability to adapt to a rapidly changing environment. Adept at handling shifting priorities and ambiguity. Enterprise level use of MS Office suite and knowledge of other project management tools (JIRA, Confluence, Trello etc) Experience (essential) 7+ years project management experience in scoping, planning, leading and monitoring large scale, complex technical projects from initiation through delivery preferably in managed services or hosting. (essential) 5+ years working on technology projects including one or more of the following: Virtualisation technologies / cloud platforms. Application / platform migration. Data / storage / network migration and/or management. (desired) previous experience of directly managing other PMs / technical resources

Position Summary: We are seeking a highly motivated and experienced Business Analyst (BA) to act as a critical liaison between our Clients and the Rackspace technical delivery team. The BA will be responsible for eliciting, analyzing, validating, and documenting business requirements related to data ingestion, processing, storage, reporting, and analytics. This role requires a strong understanding of business analysis principles, data concepts, and the ability to quickly grasp the nuances of airline operations (both passenger and cargo) and their supporting systems. Key Responsibilities: Requirement Elicitation & Analysis: Collaborate closely with client stakeholders across various departments to understand their business processes, pain points, and data needs. Conduct workshops, interviews, and document analysis to elicit detailed functional and non-functional requirements for the data platform. Analyze data originating from diverse source systems Translate business needs into clear, concise, and actionable requirements documentation (e.g., user stories, use cases, business process models, data mapping specifications). Data Focus: Analyse source system data structures and data relationships relevant to business requirements. Define business rules for data transformation, data quality, and data validation. Develop detailed source-to-target data mapping specifications in collaboration with data architects and engineers. Define requirements for reporting, dashboards, and analytical use cases, identifying key metrics and KPIs. Contribute to the definition of data governance policies and procedures from a business perspective Stakeholder Management & Communication Serve as the primary bridge between the airline client's business users and the Rackspace technical team (Data Engineers, Data Architects). Clearly articulate business requirements and context to the technical team and translate technical considerations back to the business stakeholders. Facilitate effective communication and collaboration sessions. Documentation & Support Create and maintain comprehensive requirements documentation throughout the project. Develop process flow diagrams (As-Is and To-Be) to visualize data flows. Assist in the creation of test cases and scenarios. Support User Acceptance Testing (UAT) by clarifying requirements and validating results against business needs. Support project management activities, including scope management and change request analysis. Required Qualifications Bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field. 5+ years of experience as a Business Analyst, with a proven track record on data-centric projects (e.g., Data Warehousing, Business Intelligence, Data Analytics, Data Migration, Data Platform implementation). Strong analytical and problem-solving skills with the ability to understand complex business processes and data landscapes. Excellent requirements elicitation techniques (interviews, workshops, surveys, document analysis). Proficiency in creating standard BA artifacts (BRDs, User Stories, Use Cases, Process Flows, Data Mapping). Exceptional communication (written and verbal), presentation, and interpersonal skills. Experience working directly with business stakeholders at various levels. Ability to manage ambiguity and work effectively in a fast-paced, client-facing environment. Understanding of data modelling principles. Preferred Qualifications Experience working within the healthcare industry (knowledge of clinical workflows, EHR/EMR systems, medical billing, patient data privacy, care coordination, or public health analytics is a significant plus). Specific experience analyzing data from or integrating with systems like Epic, Cerner, Meditech, Allscripts, or other healthcare-specific platforms . Proficiency in SQL for data analysis and querying. Familiarity with Agile/Scrum methodologies. Experience with BI and data visualization tools (e.g., Tableau, Power BI, Qlik). CBAP or similar Business Analysis certification. About Rackspace Technology We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. More on Rackspace Technology Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Applies a specialized product or technical knowledge to serve customers requiring consulting for infrastructure consolidation, transformation, and optimization of dedicated and multi-cloud environments. Utilizes a highly strategic, highly consultative framework with large, complex customers and prospects. Aligns customer business strategies and IT architecture via Rackspace products and services. Works closely with senior leadership of client organizations as well as key technical personnel. Responsibilities Serves as a subject matter expert for one or more products or technologies to orchestrate and lead pre and post sales and delivery efforts inclusive of holistic IT optimization, consolidation, and transformation solutions for customers inclusive of discovery, analysis, solution design, and migration. Lead facilitation of group white-boarding sessions to articulate Rackspace solutions, transformation methodology, functional separation of customer applications, and development of business case value with financial calculations such as TCO and ROI. Aligns and regularly communicates with Project Manager and extended teams during presales and project delivery to ensure timely delivery and awareness of potential problems or risk requiring resolution or mitigation. Prepares and develops statements of work inclusive of overview, scope, duration, deliverables, resources, terms and conditions, assumptions, and pricing. Lead and deliver the sale of assessment services, business case development, solution architecture, and multi-phased complex migration programs that address technology, people/organization, and process. Creates and presents deliverables to customer such as asset inventory, infrastructure snapshot, capacity & performance analysis, consolidation scenarios, application inventory & snapshot, business impact analysis, architecture feasibility analysis, data classification, integration & dependency mapping, consumption & demand analysis, application risk & complexity profile, target platform & service level mapping, migration methodology, schedule & resource planning, target solution design, and executive summary. Understand complex IT and business customer challenges and apply technology and product portfolio knowledge to solve problems in a consultative manner. Perpetually seek to improve and refine the Rackspace Professional Services methodology, deliverables, sales collateral, and team roles and alignment. Build and maintain a network of cross-functional technical resources within Rackspace and across any relative partnerships to allow for higher productivity, increased business, and rapid resolution of problems and escalations.

Applies a specialized product or technical knowledge to serve customers requiring consulting for infrastructure consolidation, transformation, and optimization of dedicated and multi-cloud environments. Utilizes a highly strategic, highly consultative framework with large, complex customers and prospects. Aligns customer business strategies and IT architecture via Rackspace products and services. Works closely with senior leadership of client organizations as well as key technical personnel. Responsibilities Serves as a subject matter expert for one or more products or technologies to orchestrate and lead pre and post sales and delivery efforts inclusive of holistic IT optimization, consolidation, and transformation solutions for customers inclusive of discovery, analysis, solution design, and migration. Lead facilitation of group white-boarding sessions to articulate Rackspace solutions, transformation methodology, functional separation of customer applications, and development of business case value with financial calculations such as TCO and ROI. Aligns and regularly communicates with Project Manager and extended teams during presales and project delivery to ensure timely delivery and awareness of potential problems or risk requiring resolution or mitigation. Prepares and develops statements of work inclusive of overview, scope, duration, deliverables, resources, terms and conditions, assumptions, and pricing. Lead and deliver the sale of assessment services, business case development, solution architecture, and multi-phased complex migration programs that address technology, people/organization, and process. Creates and presents deliverables to customer such as asset inventory, infrastructure snapshot, capacity & performance analysis, consolidation scenarios, application inventory & snapshot, business impact analysis, architecture feasibility analysis, data classification, integration & dependency mapping, consumption & demand analysis, application risk & complexity profile, target platform & service level mapping, migration methodology, schedule & resource planning, target solution design, and executive summary. Understand complex IT and business customer challenges and apply technology and product portfolio knowledge to solve problems in a consultative manner. Perpetually seek to improve and refine the Rackspace Professional Services methodology, deliverables, sales collateral, and team roles and alignment. Build and maintain a network of cross-functional technical resources within Rackspace and across any relative partnerships to allow for higher productivity, increased business, and rapid resolution of problems and escalations.