Customer Success Strategist

As a Customer Success Strategist at Lyzr, your role is crucial in driving measurable business outcomes for Fortune 500 enterprise clients by implementing AI agent solutions. You will be responsible for building long-term strategic partnerships, ensuring significant ROI from AI investments. **Key Responsibilities:** - Own customer success metrics such as retention, expansion, and time-to-value for the assigned portfolio - Develop and execute comprehensive success plans aligned with client's business objectives and KPIs - Lead quarterly business reviews to showcase measurable ROI and identify expansion opportunities - Partner with clients to evolve their AI strategy and roadmap based on emerging capabilities and business needs - Oversee end-to-end project delivery from PoC to production, ensuring timely and within budget completion - Identify and mitigate technical, organizational, and adoption risks proactively - Facilitate design thinking workshops to optimize user experiences and workflows - Maintain clear communication channels and manage expectations during complex implementations - Lead integrated project teams, translating business requirements into technical specifications and vice versa - Address technical blockers while maintaining client trust and project momentum - Collaborate with Sales teams on expansion opportunities and contract negotiations **Core Qualifications:** - 5+ years of experience in customer success, strategic consulting, or account management with Fortune 500 or Global 2000 enterprise clients - Direct experience managing complex technology implementations with engineering and data science teams - Proven ability in design thinking, user journey mapping, and UI/UX evaluation in enterprise environments - Experience in developing business cases, ROI analyses, and strategic roadmaps with C-level executives **Why Join Lyzr:** - Work with cutting-edge AI agent technology transforming enterprise operations - Direct exposure to Fortune 500 executives and strategic business challenges - Join a rapidly growing company with backing from leading investors - Opportunity to build and shape customer success processes - Collaborate with a world-class team of engineers, product specialists, and strategic thinkers This role will be measured on customer retention, net revenue retention, implementation success rates, and client satisfaction scores. High performers will have opportunities to lead larger strategic accounts, mentor junior team members, and contribute to the global customer success methodology. There are clear paths to senior leadership positions as the company scales globally.,