Customer Success Specialist

Role Summary

We are looking for a motivated

Customer Success Executive

with

2–3 years of experience

to help onboard, guide, and support our customers. You will work directly with clients to ensure smooth adoption of the product, resolve issues quickly, and help them see continuous value from our platform.

Key Responsibilities

• Onboarding & Training
  

Assist new customers with product setup and onboarding
Conduct walkthroughs, training sessions, and help customers understand core featuresEnsure customers complete onboarding milestones successfully

• Customer Support & Issue Handling
  

Serve as the primary contact for customer questions and support requests
Troubleshoot issues and coordinate with internal technical teams for resolutionMaintain timely and clear communication with customers

• Customer Engagement
  

Build trusted relationships with assigned accounts
Monitor product usage and encourage adoption of key featuresShare best practices to help customers achieve their goals

• Retention & Feedback
  

Identify Customers Who May Need Additional Support Or Attention

Gather product feedback and pass insights to the product and engineering teamsAssist in reducing churn by proactively addressing customer concerns

Required Skills

2–3 years

of experience in Customer Success, Client Support, or Account Management (preferably in SaaS)Strong communication and relationship-building skillsAbility to explain product features in simple, non-technical languageExperience using CRM/CS platforms (HubSpot, Intercom, Zendesk, Gorgias, Freshdesk, etc.)Problem-solving mindset with attention to detailAbility to manage multiple accounts and priorities

Good to Have

Experience working with

eCommerce platforms

(Shopify, BigCommerce, WooCommerce, Magento)Basic understanding of APIs, integrations, or web technologiesFamiliarity with analytics tools like GA4, Mixpanel, or heatmap toolsExperience in a startup or fast-paced environment