Customer Success Specialist

Role Overview: As an experienced Customer Success Specialist at our company, you will be responsible for driving customer engagement, improving product adoption, and increasing account value for B2B SaaS products. If you are passionate about these areas, we are excited to have you join our growing team! Key Responsibilities: - Engage with customers post-purchase to ensure smooth onboarding and product adoption - Drive product usage, upselling, and cross-selling within accounts - Build strong customer relationships to prevent churn - Act as a customer advocate, gathering feedback for continuous improvement - Coordinate renewals and manage license/billing details in CRM - Collaborate effectively with internal teams such as Sales, Marketing, Product, and Finance - Drive key metrics like CSAT, NPS, customer referrals, testimonials, and event participation Qualifications Required: - 3-6 years of experience in Customer Success/Account Management specifically for IT/SaaS products - Proven experience working with international clients, particularly from the US/UK while being based in India - Familiarity with CRM/ERP ecosystems - Excellent English communication, presentation, and email writing skills - Demonstrated success in managing renewals, upselling, and customer engagement programs - Location preference: Based in or near Navi Mumbai (Note: No additional details of the company were mentioned in the provided job description) Role Overview: As an experienced Customer Success Specialist at our company, you will be responsible for driving customer engagement, improving product adoption, and increasing account value for B2B SaaS products. If you are passionate about these areas, we are excited to have you join our growing team! Key Responsibilities: - Engage with customers post-purchase to ensure smooth onboarding and product adoption - Drive product usage, upselling, and cross-selling within accounts - Build strong customer relationships to prevent churn - Act as a customer advocate, gathering feedback for continuous improvement - Coordinate renewals and manage license/billing details in CRM - Collaborate effectively with internal teams such as Sales, Marketing, Product, and Finance - Drive key metrics like CSAT, NPS, customer referrals, testimonials, and event participation Qualifications Required: - 3-6 years of experience in Customer Success/Account Management specifically for IT/SaaS products - Proven experience working with international clients, particularly from the US/UK while being based in India - Familiarity with CRM/ERP ecosystems - Excellent English communication, presentation, and email writing skills - Demonstrated success in managing renewals, upselling, and customer engagement programs - Location preference: Based in or near Navi Mumbai (Note: No additional details of the company were mentioned in the provided job description)