Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in chennai
>
Innoppl
>
Customer Success Specialist

Customer Success Specialist

Innoppl

2 - 3 years

10 - 11 Lacs

chennai

Posted:2 days ago| Platform:

Apply

Skills Required

organizational behavior usage web technologies relationship building customer support account management personality development customer engagement analytics crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role Summary

We are looking for a motivated

Customer Success Executive

with

2-3 years of experience

to help onboard, guide, and support our customers. You will work directly with clients to ensure smooth adoption of the product, resolve issues quickly, and help them see continuous value from our platform.

Key Responsibilities

1. Onboarding & Training

Assist new customers with product setup and onboarding

Conduct walkthroughs, training sessions, and help customers understand core features

Ensure customers complete onboarding milestones successfully

2. Customer Support & Issue Handling

Serve as the primary contact for customer questions and support requests

Troubleshoot issues and coordinate with internal technical teams for resolution

Maintain timely and clear communication with customers

3. Customer Engagement

Build trusted relationships with assigned accounts

Monitor product usage and encourage adoption of key features

Share best practices to help customers achieve their goals

4. Retention & Feedback

Identify customers who may need additional support or attention

Gather product feedback and pass insights to the product and engineering teams

Assist in reducing churn by proactively addressing customer concerns

Required Skills

2-3 years

of experience in Customer Success, Client Support, or Account Management (preferably in SaaS)

Strong communication and relationship-building skills

Ability to explain product features in simple, non-technical language

Experience using CRM/CS platforms (HubSpot, Intercom, Zendesk, Gorgias, Freshdesk, etc.)

Problem-solving mindset with attention to detail

Ability to manage multiple accounts and priorities

Good to Have

Experience working with

eCommerce platforms

(Shopify, BigCommerce, WooCommerce, Magento)

Basic understanding of APIs, integrations, or web technologies

Familiarity with analytics tools like GA4, Mixpanel, or heatmap tools

Experience in a startup or fast-paced environment

Required Skills

(DT) - Organizational Behavior
(DT) - Personality Development
(DT) - Communication

More Jobs at Innoppl

CRO Executive

Chennai

2.0 - 7.0 yrs

INR 1 - 4 Lacs

Senior Data Analyst

Chennai

4.0 - 6.0 yrs

INR 4 - 8 Lacs

Growth Marketing - Manager

Chennai

6.0 - 10.0 yrs

INR 9 - 13 Lacs

Senior Software Programmer

Chennai

6.0 - 10.0 yrs

INR 8 - 12 Lacs

Digital Marketing Executive

Chennai

2.0 - 3.0 yrs

INR 4 - 5 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.