Customer Success Manager

Broad Role Description

Customer Success Manager – Azure & Security

It's an Individual Contributor role.

Key Role Deliverables

1. Act as a trusted advisor for customers implementing Azure infrastructure, services, and security frameworks.

2. Lead onboarding, training, and enablement for customers transitioning to Azure and Microsoft Security solutions (e.g., Defender, Sentinel, Entra).

3. Monitor customer health, usage, and satisfaction to proactively address risks and promote solution value.

4. Drive adoption of Azure-native security tools and best practices to strengthen cloud environments.

5. Collaborate with technical delivery, cloud architecture, and support teams to ensure customer success and alignment.

6. Conduct regular Executive Business Reviews (EBRs) and strategic planning sessions with key stakeholders.

7. Maintain a deep understanding of Microsoft’s Azure & Security roadmap to guide clients on optimization and innovation.

8. Identify expansion and upsell opportunities in areas like Azure cost optimization, compliance, Zero Trust architecture, etc.

Right Person (Qualification & Experience)

1. B. Tech (Computer Science, Electronics etc.)

2. 5- 8+ years in Customer Success, Technical Account Management, or Cloud Consulting with a focus on Azure and/or cybersecurity.

3. Strong knowledge of Microsoft Azure, including core services (IaaS, PaaS), networking, identity, and security features.

4. Familiarity with Security solutions: Defender for Cloud, SIEM, SOAR, VAPT, SOC, Purview, etc.

5. Experience with compliance frameworks (e.g., NIST, ISO 27001, GDPR) and security best practices in the cloud.

6. Ability to manage technical conversations with C-level stakeholders and IT teams.

7. Strong project management, communication, and interpersonal skills.

8. Certifications preferred:

• Microsoft Certified: Azure Solutions Architect Expert
• Microsoft Certified: Security, Compliance, and Identity Fundamentals
• Microsoft Certified: Azure Security Engineer Associate