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People Equation logo

Customer Success Manager

8 years

0 Lacs

mumbai maharashtra india

Posted:6 hours ago| Platform: Linkedin logo

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Skills Required

saas communication development retention hrms drive onboarding engagement strategies research

Work Mode

On-site

Job Type

Full Time

Job Description

Role: Customer Success Manager

Location:

Industry:

Experience Level:


What We’re Looking For

Customer Success Manager


Key Skills

  • Exceptional communication and CXO-level stakeholder engagement
  • Strong relationship-building across client and internal teams
  • Analytical thinking and structured problem-solving
  • Confidence in navigating platforms, methodologies, and tech ecosystems
  • Concept selling and solution structuring for enterprise clients
  • Business development mindset with upsell and retention focus
  • Familiarity with HRMS or HR Tech platforms is a strong advantage


What You’ll Do

  • Own client relationships and drive retention across key accounts
  • Lead onboarding, engagement, and success strategies for CXO-level clients
  • Identify upsell and upgrade opportunities to expand partnerships
  • Structure tailored solutions aligned to client goals
  • Leverage internal assets—community, research, and insights—to deliver value

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