Customer Success Manager

About RoaDo

As the world embraces Industry 4.0, one critical piece of the puzzle that holds immense untapped potential is the logistics sector. Despite being the backbone of global commerce, supply chain and logistics have long been overlooked when it comes to innovation. Digitizing this vital layer is no longer a choice but a necessity for businesses aiming to stay competitive and drive value.

This is where RoaDo makes an impact. RoaDo is a cutting-edge platform offering a Freight Operating System designed to digitize, automate, and optimize end-to-end logistics operations for large enterprises. Our platform streamlines complex supply chain processes, providing real-time visibility, operational efficiency, and seamless vendor collaboration. From planning and execution to monitoring and optimization, RoaDo empowers businesses with the tools needed to transform their logistics wing into a strategic advantage.

We are a young and dynamic company driven by the belief that a passionate team, united by purpose, can achieve extraordinary things. At RoaDo, we foster a culture where every individual is not only challenged to grow but also finds joy in the journey of building something remarkable together.

By enabling businesses to integrate their logistics operations into the digital age, RoaDo is not just redefining logistics, it’s driving the future of Industry 4.0

About the Role

We are seeking for a Customer Success Manager who can balance planning with action. In this role, you will partner with customers to streamline their processes, ensure smooth adoption of our TMS platform, and deliver clear, measurable results. You will also bring customer feedback to our teams to improve the product and support future growth.

Key Responsibilities

• Act as the primary SPOC for assigned customers, ensuring smooth onboarding, process alignment, and effective adoption of TMS modules.
• Build and nurture strong relationships with customer stakeholders by conducting regular health checks, business reviews, and feedback sessions to ensure continuous value delivery.
• Monitor customer usage, adoption metrics, and SLA compliance, proactively identifying and addressing gaps to drive retention and growth.
• Collaborate with Operations Executives to maintain accurate customer documentation, supporting internal knowledge-sharing and scalability.
• Partner with product and technology teams to relay customer insights for platform enhancements,while identifying opportunities for upselling and cross-selling.

Job Types: Full-time, Permanent

Pay: ₹400,000.00 - ₹550,000.00 per year

Benefits:

• Work from home

Ability to commute/relocate:

• Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• CSM: 1 year (Required)

Work Location: In person

Speak with the employer
+91 9663497888