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GoKwik
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Customer Success Manager

Customer Success Manager

GoKwik

0 years

0 Lacs

bengaluru karnataka india

Posted:4 hours ago| Platform:

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Skills Required

power optimization payments retention engagement ai scaling data drive engineering technology analyze metrics design report analysis saas excel communication management stack

Work Mode

On-site

Job Type

Full Time

Job Description

About GoKwik

GoKwik is a growth operating system designed to power D2C and eCommerce brands from checkout optimization and reducing return-to-origin (RTO), to payments, retention, and post-purchase engagement. Today, GoKwik enables over 12,000 merchants worldwide, processes around $2 billion in GMV, and is strengthening its AI-powered infrastructure.Backed by RTP Global, Z47, Peak XV, and Think Investments and bolstered by a $13 million growth round in June 2025 (total funding: $68 million) GoKwik is scaling aggressively across India, the UK, Europe, and the US.

Why This Role Matters

As a Customer Success Manager in the Merchant Success Team , you will be responsible to Interact & handle our Merchants/Accounts & leverage data to drive conversion improvements, provide key data-driven insights & indirectly improve GMV of Merchants, Further Customer Success Manager's would be closely working with our Customer Engineering, Technology & Product Team.Looking for CSMs who are looking to drive a tonne of impact in early stage startups and are excited about seeing their insights translate into actions quickly!

What You’ll Own

Own and manage key merchant relationships for GoKwik’s KwikChat product
Analyze data and performance metrics to improve merchant conversion rates and GMV
Design and execute A/B experiments to identify impact levers across merchant funnels
Collaborate with Product, Engineering, and Customer Engineering teams to drive insights into action
Track and report key metrics—monitor performance and ensure success against benchmarks
Generate actionable insights through deep analysis of product usage and partner performance
Translate data into business recommendations to influence internal and external stakeholders
Build GoKwik champions by creating long-term, value-based partnerships

Who You Are

Prior exposure to B2B SaaS, AdTech, FinTech, or eCommerce environments
Experience working in a customer-facing role and influencing product or tech adoption
Strong data skills—comfortable with Excel, Metabase, and analyzing conversion metrics
Ability to structure problems, derive insights, and drive outcomes with speed
A growth mindset—comfortable in startup chaos and ready to create impact fast
Strong communication and stakeholder management skills

Why GoKwik?

At GoKwik, we aren’t just building tools — we’re rewriting the playbook for eCommerce in India. We exist to solve some of the most complex challenges faced by digital-first brands: low conversion rates, high RTO, and poor post-purchase experience. Our checkout and conversion stack powers 500+ leading D2C brands and marketplaces — and we’re just getting started.

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Customer Success Manager