Customer Success Manager

Role Description

This is a full-time on-site role located in Bangalore for an Account Management Specialist. The Account Management Specialist will be responsible for managing and overseeing client accounts, ensuring customer satisfaction, building and maintaining strong customer relationships, and addressing client inquiries and issues. Daily tasks include analyzing account data, preparing reports, and communicating with clients to understand their needs and provide tailored solutions.

Experience: 2 - 4 years

Location: Bangalore

Shift: Rotational Shift

Salary: 7 - 9.5LPA

Skills

·        Strong Account Management and Customer Service skills

·        Excellent Communication skills to interact effectively with clients and team members

·        Analytical Skills to evaluate account data and develop actionable insights

·        A focus on Customer Satisfaction and an ability to build lasting client relationships

·        Bachelor's degree in Business Administration, Management, or related field

·        Experience with IT or ITES industry is a plus

·        Ability to work independently and in a team environment

Essential Hiring Skills

·        Excellent communication and interpersonal skills – both written and verbal

·        Accuracy and attention to detail

·        Basic computer skills, MS Office knowledge

·        Strong understanding of sales cycle

·        Demonstrated ability to effectively manage customer relationships at all levels

·        Technical aptitude; must be able to quickly learn Entrust products/services,msales strategies, pricing, delivery, and installation processes

Responsibilities

·        Log issues with all relevant details, including the nature of the issue, steps to mitigate it, affected users or systems, and any error messages

·        Ensure that the right teams (e.g., technical support, product, engineering) are informed about the issue

·        Assist the front-end Entrust CAT team in renewal of contract Understand terms and prepare materials for renegotiation, request and manage quoting, pricing and all approvals, and support solutioning any issues that arise during the process

·        Effectively document and log all relevant details, assess impact, assign severity, ensure all the right internal teams are informed, assign priority, and communicate to customer that issue has been registered and is being addressed

·        Taking the lead on more complex expansions or renewals supporting other AMT members as appropriate.

·        Taking responsibility and ownership for analyzing market opportunities, growing the business, development of sales strategies, and forecasting within your territory

Interested Candidates can share their Resume at jyoti@globalitsolutions.net.in or can DM